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“pleasant surprise” 4 of 5 bubbles
Review of BEST WESTERN Royal Sun Inn & Suites

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BEST WESTERN Royal Sun Inn & Suites
Ranked #16 of 129 Hotels in Tucson
Certificate of Excellence
GreenLeadersSilver level
Boston, Massachusetts
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“pleasant surprise”
4 of 5 bubbles Reviewed March 19, 2013

Visiting our daughter, who lives in downtown Tucson, we were looking for a place in-town with good security and modern amenities. This definitely fit the bill. The room was clean and well-appointed and the service was excellent. The swimming pool and free breakfast (yes, a real breakfast, not some cold coffee and pastries) were welcome surprises. We had unforeseen changes to our trip which caused us to add a day to each end of our stay and the staff did a great job in accommodating our needs.

Room Tip: Lots of noise from the bus stop on Speedway (why do buses need backup alarms?). Look for a room away...
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Eric M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, March 20, 2013
Hi Eric M,

Thank you for staying at the Best Western Plus Royal Sun, we truly appreciate the business. We appreciate you taking the time to write a review of our property. We are pleased to hear that you enjoyed your stay with us.

Thank you for your kind words & compliments about our hotel & our staff. I am also thrilled to hear that you enjoyed our complimentary cooked to order breakfast & our convenient location.

Once again, thank you for the business & for staying with us. We look forward to seeing you again in future . . .

Sincerely,

Neil Shah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

995 reviews from our community

Traveler rating
    532
    302
    99
    42
    20
See reviews for
285
331
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171
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Scottsdale, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 18, 2013

This hotel has the happiest staff I've ever encountered at a hotel. They were so helpful in scheduling all our taxi rides during our stay. Great suggestion on dinner spots. Very pleasant staff. Hotel very clean. Comfortable beds! Heated pool and jacuzzi. The free breakfast was excellent.

Room Tip: Ask for the suite.
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank geosumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, March 20, 2013
Hi Geosumar,

Thank you for staying at the Best Western Plus Royal Sun, we truly appreciate the business. We appreciate you taking the time to write a review of our property. We are pleased to hear that you enjoyed your stay with us.

Thank you for your kind words & compliments about our hotel & the staff. I am also thrilled to hear that you enjoyed our complimentary cooked to order breakfast.

Once again, thank you for the business & for staying with us. We look forward to seeing you in future . . .

Sincerely,

Neil Shah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
5 of 5 bubbles Reviewed March 18, 2013

I am so impressed with the service and overall hotel. I am so impressed that we are returning next week. I am planning to stay more often and be sure to enjoy the full breakfast its a great value. It is so close to UOFA college as well.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mrsmith2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, March 20, 2013
Hi Mrsmith2013,

Thank you for staying at the Best Western Plus Royal Sun, we truly appreciate the business. We appreciate you taking the time to write a review of our property. We are pleased to hear that you enjoyed your stay with us.

Thank you for your kind words & compliments about our hotel & our staff. I am also thrilled to hear that you enjoyed our convenient location & complimentary cooked to order breakfast..

Once again, thank you for the business & for staying with us. We look forward to seeing you soon . . .

Sincerely,

Neil Shah
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed March 16, 2013

Some of the reviews on this site led me to believe that this hotel was a good buy and had exceptional facilities. It did not. The first room to which I was assigned had such a strong chemical smell it burned my eyes (molding or furniture emitting formaldehyde? Sewer gas?). The second room was better, but I still kept the bathroom door closed in case that was the source. My first indicator that this was going to be a not-good experience was that this was in a terrible neighborhood - a surprise. I was frankly afraid to walk in the parking lot. Yes the trains run and toot at night, but they did not keep me up. I gave them two stars because they make an exceptional effort at this motel, and the rooms are quite clean.
There is a free hot breakfast included in the price. You have a choice of 10 different breakfasts ranging from greasy spoon to really healthy, so that is good. But overall, the motel is quite overpriced for the rooms, facilities, and especially, location.

Room Tip: I am not recommending this hotel.
See more room tips
  • Stayed March 2013, traveled solo
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank hbbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, March 20, 2013
Hi hbbird,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I apologize for the strong smell in your first room. I have already shared your comments with our housekeeping staff & we are being extra careful about making sure our rooms smell fresh & clean. I am glad that you did enjoy our complimentary cooked to order breakfast & felt that our rooms are very clean.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Novato, California, Usa
Level Contributor
3 reviews
4 of 5 bubbles Reviewed March 8, 2013

Better than average breakfast, 2 for 1 drinks. Friendly and accomodating staff. Clean rooms. Ear plugs supplied, trains run frequently. Close enough to the University. Nice pool and spa and ample patio furniture.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Joanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, March 20, 2013
Hi Joanne L,

Thank you for staying at the Best Western Plus Royal Sun, we truly appreciate the business. We appreciate you taking the time to write a review of our property. We are pleased to hear that you enjoyed your stay with us.

Thank you for your kind words & compliments about our hotel about our staff. I am also happy to hear that you enjoyed our complimentary cooked to order breakfast. I will be sure to share your comments with our entire team.

Once again, thank you for the business & for staying with us. We look forward to seeing you next year . . .

Neil Shah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
5 of 5 bubbles Reviewed March 4, 2013

Angela checked us in at the front desk. She had a line and we could tell she had been busy for a while with guests. She was amazing! She spoke Spanish to a group ahead of us in line and was extremely helpful! We saw her later in the lounge checking on new guests and asking if our room was comfortable. She couldn't have been more helpful or deliver better customer service. The staff at check out offered the same level of excellent service and we all commented on Angela's excellent customer service.

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Margaret K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, March 20, 2013
Hi Margaret K,

Thank you for staying at the Best Western Plus Royal Sun, we truly appreciate the business. We appreciate you taking the time to write a review of our property. We are pleased to hear that you enjoyed your stay with us.

Thank you for your kind words & compliments about our hotel about our staff, especially to Angela. I will be sure to share your comments with our entire team.

Once again, thank you for the business & for staying with us. We look forward to seeing you next year . . .

Neil Shah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Royal Sun Inn & Suites

Property: BEST WESTERN Royal Sun Inn & Suites
Address: 1015 North Stone Avenue, Tucson, AZ 85705
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Tucson
#15 Business Hotel in Tucson
#18 Romantic Hotel in Tucson
#18 Family Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Royal Sun Inn & Suites 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Stay at this full-service, Eco-Friendly Tucson, Arizona hotel located close to the University of Arizona, the Arizona-Sonora Desert Museum and the Old Tucson Studios. Enjoy complimentary COOK-TO-ORDER breakfast each morning at the Royal Sun Restaurant & 2-FOR-1 Drinks at Lounge each evening. The newly renovated Green Certified BEST WESTERN Royal Sun Inn & Suites, located near Interstates 10 and 19 in Tucson, Arizona. We offer convenient access to many key area attractions including college Campuses, 3 Malls, three-Golf Courses and the Tucson International Airport. Enjoy spaciously-appointed guest rooms and suites, including hot tub suites, each complete with wired and wireless high-speed Internet access and 32' LCD HD TV with HBO(R) and DVD player. This full-service hotel also features a relaxing outdoor swimming pool and hot tub, fitness center, business services and meeting facilities. Pets are welcome for a small fee. Guests staying at this Arizona hotel will enjoy being close to the San Xavier Mission, the Sabino Canyon, the Biosphere 2 and the Tubac Artists Colony. Just a short drive away, guests can find the Saguaro National Park, the Kartchner Caverns State Park, historic Tombstone and historic Bisbee. For superior customer service and a convenient location in Tucson, Arizona make a reservation today at the BEST WESTERN Royal Sun Inn & Suites! ... more   less 
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Also Known As:
Best Western Plus Royal Sun Hotel Tucson
Best Western Tucson
Tucson Best Western

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