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Reviews (1,382)
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All reviewsevening receptionmade to order omeletshappy hourgreat hotelcomplimentary breakfastmountain viewbreakfast staffla encantadacatalina foothillshotel is locatedwet barbreakfast was excellentsabino canyonshopping and restaurantsliving roomfresh fruitexcellent stay
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Reviewed September 19, 2017 via mobile

Lovely hotel. Appeared to be recently renovated as everything was sparkly clean and neat. We only stayed for one night, so didn't take advantage of the mini fridge and microwave, but was nice to know they were available. The sitting area is a good size, as is the bathroom and bedroom which is a little less spacious. tVs in the bedroom and sitting room. Plenty of parking available. The included breakfast is one of the best I've encountered in many hotel stays. Omelettes are made to order and there are the expected buffet items available also.

I was impressed when one of the waitstaff noticed that the juice I got was very diluted (probably the first out of the machine in the morning); without saying anything, a couple minutes later she brought me a large glass of the right consistency. I really appreciate that kind of watchfulness.

Stayed: September 2017, traveled as a couple
Thank C B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susannah_Jackson, Front Office Manager at Embassy Suites by Hilton Tucson Paloma Village, responded to this reviewResponded September 24, 2017

Dear C B,

Thank you very much for taking the time to share your thoughts about your recent stay with us. We are thrilled that you so enjoyed your time with us, and we appreciate your noticing our recent renovation! During the last year, our hotel underwent a very thorough renovation, and it means a lot to us when our guests notice and admire it. I will be sure to pass your compliments on to our Food and Beverage Manager so he can thank his team on your behalf. We look forward to hosting you again in the not too distant future!

Sincerely
Susannah Jackson

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Reviewed September 11, 2017

Excellent hotel. Friendly service. Clean rooms. Beautiful views. Nice large pool. Nice workout facility. Great breakfast buffet, food was hot and fresh. Couldn't have asked for a better facility. Will definitely stay here again.

  • Stayed: September 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Charlotte M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susannah_Jackson, Front Office Manager at Embassy Suites by Hilton Tucson Paloma Village, responded to this reviewResponded September 12, 2017

Dear Charlotte M,

Thank you very much for taking the time to share your thoughts about your recent stay. I am thrilled that you so enjoyed yourself! I look forward to sharing your kind words with the rest of the management staff so they can thank their teams on your behalf. We look forward to having you visit us again!

Sincerely,
Susannah Jackson

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Reviewed September 10, 2017

Once a year my family (husband, single and married kids and grand kids) gets together for a weekend of relaxing together. We are all residents of Tucson, and this hotel is our choice from all the hotels in Tucson for many reasons. The complimentary morning breakfast is superb and includes eggs, meats, fruit, pastries, juices and a chef who will make you the omelet of your choice. The pool and spa are lovely, and there are always plenty of towels there so you don't need to take the towels from your room. The workout room is small but has nice equipment. The layout of the rooms themselves is perfect with the separate sitting area. You can easily put small children down for a nap in one room and play games or watch a movie in the other. The evening reception is another great feature where they serve chips and salsa and other snacks -- drinks are complimentary as well. This hotel is located in the north foothills, and there are several regular and high end restaurants close by including Firebirds (our favorite), Flemings, North and others. The staff is very accommodating. We always want our rooms adjacent or close by each other, and the staff makes sure this happens. The hotel itself is clean and well kept. Smaller items are the ice machines actually work and have plenty of ice, and the beds are extremely comfortable. I only have good things to say about this hotel.

  • Stayed: September 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank bradleyb44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susannah_Jackson, Front Office Manager at Embassy Suites by Hilton Tucson Paloma Village, responded to this reviewResponded September 12, 2017

Dear bradleyb44,

Thank you very much for taking the time to share such thoughtful feedback about your recent stay! I am thrilled that you enjoy your stays so much, and I look forward to sharing your enthusiastic comments with the rest of the management staff so they can thank their teams on your behalf. We all work very hard to keep our property in good shape, and especially to make sure all of our guests feel appreciated, welcome, and cared for, and feedback like yours truly means a lot to us. We look forward to you and your family's return!

Sincerely,
Susannah Jackson

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Reviewed September 9, 2017

Wow! I have been to Tucson many times and this was my first time staying at the Embassy Suites at Paloma Village. This hotel is perfect in every way, except perhaps for lack of a view from some of the rooms. The rooms are spotless and very well laid out. The dining area where the breakfast and evening reception are held is spacious and features great views of the pool area and mountains. There is also an outdoor seating area. The breakfast is great with much variety and the hot foods are kept hot which is not always the case with hotel breakfast buffets. They also feature custom omelettes which I did not try. The evening reception featured a great drink selection and snacks. Coffee and fruit were always available. Most of all, the staff at this hotel has to be about the friendliest, warmest, and most helpful I have found at any hotel! I would have to assume they all like working here as much as I liked staying here. The location is central for the Foothills area of Tucson and is in walking distance to some nice restaurants, CVS, and a great local supermarket (AJ's). If you want to stay in the Foothills and avoid resort fees that other nearby hotels charge, this is the place to stay! I can't wait to return!

  • Stayed: September 2017, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank NealTWB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susannah_Jackson, Front Office Manager at Embassy Suites by Hilton Tucson Paloma Village, responded to this reviewResponded September 12, 2017

Dear NealTWB,

Thank you very much for taking the time to share such enthusiastic feedback! I am thrilled that you so enjoyed yourself, and I look forward to sharing your kind words with the rest of the management staff so they can thank their teams on your behalf. As much as the hotel team prides itself on its presentation, maintenance, and cleanliness, being warm and approachable and making our guests feel comfortable during their team interactions is absolutely one of our most important goals, and it means a great deal to have such enthusiastic feedback in that regard. On behalf of the rest of the team, we look forward to having you stay with us again!

Sincerely,
Susannah Jackson

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Reviewed September 7, 2017 via mobile

The entrance was very nice with a beautiful fountain. The front desk staff was professional and willing to help.

Room service was extremely fast the food was perfect.

The king two room suite was laid out nicely with plenty of open space and a nice bathroom.

This is a great hotel will stay again.

Stayed: September 2017, traveled on business
Thank Gorving13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susannah_Jackson, Front Office Manager at Embassy Suites by Hilton Tucson Paloma Village, responded to this reviewResponded September 9, 2017

Dear Gorving13,

Thank you very much for taking a moment to share your thoughts about your recent stay with us. We are thrilled that you were so pleased with the service you received, as well as your interactions with our team. We look forward to hosting you again in the not too distant future!

Sincerely,
Susannah Jackson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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