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“Terrible service but for the new manager”
2 of 5 bubbles Review of Claim Jumper

Claim Jumper
Ranked #248 of 1,977 Restaurants in Tucson
Price range: $21 - $30
Cuisines: American
More restaurant details
Restaurant details
Good for: Families with children, Kids, Business meetings, Special occasions, Large groups
Dining options: Lunch, Dinner, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Willcox, Arizona
Level Contributor
102 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 76 helpful votes
“Terrible service but for the new manager”
2 of 5 bubbles Reviewed May 7, 2013

There were ten of us that day for lunch. Most all but my husband & I had ID tags with lanyards on making it very visible they were on lunch break. We all seated at 11:00. The waitress (Sharon) took our beverage orders. It was about 25 minutes after the drinks arrived that one at our table spoke to a person walking by who we did not know was the new manager, Chelsey, I believe was her name. He said "could we get a waitress?" She replied "Sharon is taking care of you". He then told her we had not seen her in the very long period since she brought our beverages. She quickly said she would take our orders. Most of us had separate checks and we told her as she took our orders. We all ordered soup and sandwiches or salads, nothing difficult. Two people ordered clam chowder. One person found what looked like a long pc of paper in his chowder but was told it was onion skin!! The manager waived the charge of the chowder. It was 55 minutes from the time we arrived that our simple lunches arrived. The food was very good, Sharon kept reaching over our plates and our hands to refill water glasses etc.instead of picking up the glasses and refilling them. The service was so bad, orders were wrong and mixed up, so I told my husband that if he left a tip, I was going to pick it up. When the checks came, with a party of over 8, even though we were not together and had terrible service, there was an 18% gratuity added to each check and even couples got separate checks. I don't like it when restaurants do this because almost every time, the waitress knows she can give bad service and still get a tip. My husband and I asked to speak to the manager and explained to her that we do not mind paying good tips for good service but the only good service we received was from the manager herself. She finally apologized and removed the tips from our checks.. BTW, each check averaged about $2.25 for a tip. Had she given good service she could have gotten more than that. Had it not been for the new manager, we would probably had to get up and leave as most of the people had to get back to work. The restaurant was NOT overly busy. The manager explained that she was new and was trying to "better" the Tucson ranch. I hope she is successful as this was a mess! We won't be returning back there for our weekly lunches!!!

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank TomKat2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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221 reviews from our community

Visitor rating
    78
    73
    33
    24
    13
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Tucson, Arizona
Level Contributor
2 reviews
“Great food, kinda pricey”
4 of 5 bubbles Reviewed May 6, 2013

The food was well prepared and not the standard fair of the other Tucson restaurants. However, with two near adult boys, it is way too expensive to eat here with any frequency.

Helpful?
Thank Carmandnee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
37 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Lackluster”
3 of 5 bubbles Reviewed May 4, 2013

Been there previously and this time while the server was great the food was inconsistent. It wasn't bad it just wasn't as good as it had been. Also our table was not clean off when we were seated, we were missing the settings for one person and had to ask another server for it and one of the dishes was lukewarm at best. Price to value would be very good if other parts of the experience were better.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Alanl1181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayland, Massachusetts
Level Contributor
224 reviews
124 restaurant reviews
common_n_restaurant_reviews_1bd8 89 helpful votes
“Busy place, disappointing experience”
2 of 5 bubbles Reviewed May 1, 2013

We ordered a pizza. After 20 minutes our server returned to inform us they didn't have the crust we wanted. So we made another choice. The manager came to apologize and gave us the pizza at no charge. Major lack of communication between the kitchen and waitstaff. We were sorry we wasted a precious vacation meal on this place.

Visited April 2013
Helpful?
Thank SeaJay26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
49 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Great architecture, good service, so-so food”
3 of 5 bubbles Reviewed May 1, 2013

Enticed by inviting, lodge or western-style architecture and a convenient location, I tried Claim Jumper for the first time while on a business trip. The architecture was better than the food.

The fish-and-chips/shrimp/seafood combo platter was generous in proportion and equally generous in oil. Everything – except the French fries – was oily and coated in heavy, greasy batter. Once the batter was peeled off, I eventually found some good seafood.

Nothing fresh, light or particularly tasty in that meal. Let's just say I was disappointed.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank NWbasecamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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