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“Great place for a free shot of tequila!!”

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JW Marriott Tucson Starr Pass Resort & Spa
Ranked #10 of 130 Hotels in Tucson
Certificate of Excellence
GreenLeadersSilver level
Grafton, Massachusetts
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great place for a free shot of tequila!!”
Reviewed November 13, 2013

My father lives in Tucson, AZ so I go visit him at least once a year. I always find new and exciting things to do! My last trip in March 2013 was no different! One night my boyfriend and I felt like drinking and relaxing so my Dad suggested that we all go to Starr Pass and enjoy the beautiful views, bon fire and some drinks! The hotel was absolutely stunning! We loved it! We were also there for the free shot of tequila that they do every night! The food was great and so were the drinks! I loved watching the sunset over the mountains while sitting out on the patio by the fire! Even though we were not staying at the Resort everyone was still very helpful and kind!

  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Brittany G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, November 19, 2013
Dear Valued Guest:

We sincerely value your personalized perspective on your recent experience. Thank you for taking the time to highlight your expeince at Salud! The complimentary tequila toast open to all visitors, is called Arriba! Abajo! and is held nightly at 5:30pm. We would love to have you back on your next visit to Tucson!

Regards,

Chad Lybrook
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Lake Zurich, Illinois
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed November 12, 2013

Couldn't be happier to have had our annual business meeting at the JW Marriott Starr Pass. From afar, it looked more like a big abandoned barracks in the middle of the desert, but once on property, it was really beautiful. The décor and landscaping was clean, manicured, and stylish. The food was delicious, the bed comfortable, the bathroom large, and there was a nice sized fitness room. But my main observation- and what really stood out- was how NICE everyone was. From the greeter, to check-in person, to waiters, to cleaning staff in the halls, to conference workers, I felt a sincere welcoming, pleasant and helpful attitude. I've stayed at many beautiful resorts, but what stood apart at Starr Pass was the Service and Staff!

  • Stayed November 2013, traveled on business
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Helpful?
2 Thank Kim36237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, November 19, 2013
Dear Valued Guest:

We sincerely value your perspective on your most recent experience. Thank you for taking the time to recognize our strongest asset, our associates. Thank you for sharing your experiences and we look forward to welcoming you back next year!

Kind regards,

Chad Lybrook
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona, United States
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 11, 2013

Even though we are local, we recently stayed at the JW Marriott in Tucson for my husband's birthday. Every single staff member that we met were incredible kind, generous, and honestly just seemed happy. We enjoyed playing golf on the spectacular golf course and were amazed that we even ate lunch at the clubhouse for under $20! We were upgraded to a beautifully decorated and very spacious suite free of charge. Clarissa, the gal who checked us in, also surprised us and had a complimentary bottle of champagne and chocolate covered strawberries sent to our room! Every meal that we had was spectacular and very reasonably priced. At dinner the waiter served us a complimentary desert - decadent cannolies! The wildlife was unexpected and amazing! We have lived in Tucson for 20 years and never seen the abundance of wildlife that we saw here! The pools and lazy river were so relaxing, just the perfect temperature - and it was November! We will definitely be staying here again!!

  • Stayed November 2013, traveled as a couple
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Helpful?
2 Thank Christi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, November 19, 2013
Dear Valued Guest:

Congratulations and thank you for celebrating such a significant occasion with us. I am delighted to hear that you had a personalized experience, thanks in part to the efforts of Clarissa. Thank you for highlighting our amenities and the desert wildlife. Affirmation from a local Tucsonans is a true testament to the authentic experience that we strive for all guests to enjoy. Thank you for sharing your experiences and we look forward to welcoming you back for another memorable experience.

Kind regards,

Chad Lybrook
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, North Carolina
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
Reviewed November 5, 2013

Just got back from the Starr Pass and I have a lot of praise for this resort.

My room was 6725 which had a view of the City of Tucson, pools and included a balcony. IMHO, this was by far the best of the resort to be on. When you see pictures of the resort this is the side that they normally show. I think the other view is called the "mountain" or "park" view which to me was not greatly impressive. The room was large, clean and well-appointed and included a small refrigerator. The bathroom had a large counter space and included a large tub and separate shower. The shower, tub and floor were all done in tile. One of the best sleeping beds I've slept on.

The staff has to be one of the best! They were friendly and helpful without exception and I never felt like I was rushed/pushed out of the room so it could be cleaned, etc.

Not only were the grounds on the resort incredibly well taken care of but they blended in so well with the natural beauty of the hills, mountains and cactus that surrounded the resort. There was also an abundance of road runners, javelina and other animals that had access to the grounds, which to me added to the whole experience.

Overall I think the resort does a good job of incorporating the history and natural surrounding into a very enjoyable package.

Room Tip: Facing Tucson and balcony.
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  • Stayed October 2013, traveled on business
    • Value
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Helpful?
Thank Tripper_David
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, November 19, 2013
Dear Senior Contributor:

It was with great pleasure to read your review entitles “Beautiful views, grounds and friendly, efficient staff”. It was lovely to read about your encounter with nature on your journey at the resort. I have always enjoyed seeing how the wildlife takes a journey through our backyard. Thank you for highlighting our associates’, and we look forward to welcoming you back to another tranquil experience.

Sincerely,

Chad Lybrook
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. George, Utah
Level Contributor
173 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed October 31, 2013

Tucson is a great place to visit or to begin a trip to Mexico - the Sierra Madre Express, for example. The grounds are beautifully Southwest, the service is excellent and the restaurant is top notch. Large, comfortable rooms.

  • Stayed December 2012, traveled solo
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Helpful?
Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chapin, South Carolina
Level Contributor
194 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed October 26, 2013

We have stayed at this resort many times over the years, so enjoyed seeing the recently remodeled guest rooms. The rooms are large and comfortable; the remodel features new carpet, bedding and guest lamps. The beds are very comfortable. The bathroom has a grand feel with a separate shower and tub. I think the showers are showing some age, but they are still very nice. The lobby is open and welcoming and I especially enjoyed the flavored water offered near the guest services desk. Staff service is excellent all around. The patio in the evening is the most relaxing place to hang out after a day at work. The many fire pits and chimneys make for lots of cozy, comfortable choices. The dinner menu on the patio is limited, but they are usually willing to bring food over from the restaurant next door. The prices are resort prices, so expect to pay a lot for cocktails. The best value is the Catalina Barbecue down on the golf course. They provide drop off and pick up from the hotel front entrance. The menu and food are both good and they offer beer and appetizer specials when football is on TV. It is always a treat to stay at the Starr Pass and I look forward to the next trip.

Room Tip: We enjoy all the views except the parking lot view. Mountains, golf course, or pool.
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  • Stayed October 2013, traveled on business
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Helpful?
Thank 48Buddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, November 19, 2013
Dear Valued Guest:

Thank you for taking the time to highlight and commend the JW Marriott Tucson Starr Pass Resort & Spa. I was delighted to hear that you enjoyed the recently refreshed guest rooms and highlighted many of the assets of our property. Thank you for sharing about your experience and we hope to see you back soon!

Kind regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 22, 2013 credit card Amex Card Member Review

I really enjoyed my stay. The rooms are large and modern. The gym is a little tired as are most US hotels... food choices were limited particularly after a week long stay. Annoyingly Starbucks closes at 5pm, so if youre working, this is awkward.
The pool is delightful as is the spa. The breakfast buffet is well worth the cost!

Stayed August 2013, traveled on business
Helpful?
Thank claire_moor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, November 19, 2013
Dear Valued Guest:

Thank you for your feedback on your past stay, I am delighted to learn that you enjoyed your experience. We sincerely appreciate your feedback about the fitness center and are planning a refresh in early 2014. Thank you for sharing about your experience and we look forward to your return and the opportunity to make a lasting impression on your next visit.

Warm regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Tucson Starr Pass Resort & Spa

Property: JW Marriott Tucson Starr Pass Resort & Spa
Address: 3800 W Starr Pass Blvd, Tucson, AZ 85745-5115
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Tucson
#4 Top resorts Hotel in Tucson
#4 Business Hotel in Tucson
#5 Family Hotel in Tucson
#5 Spa Hotel in Tucson
#7 Luxury Hotel in Tucson
#8 Romantic Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Tucson Starr Pass Resort & Spa 4.5*
Number of rooms: 575
Official Description (provided by the hotel):
JW Marriott Starr Pass Tucson Resort & Spa blends seamlessly into its tranquil yet animated mountaintop setting, as natural as the surrounding desert itself. Our resort in Tucson merges surpassing luxury and personal service with ample family-friendly recreation, an incredible array of dining options, three nine-hole desert golf courses, entertaining traditions, free Wi-Fi in the lobby and patio, plus supreme indulgences such as our Hashani Spa. Complementing the natural surroundings, our fabulous array of multi-level swimming pools, waterslides, lazy rivers, and dancing fountains are fun for all ages. With spectacular views, exciting activities for the entire family, and a landscape laced with nature trails throughout for hiking and biking, you'll make memories that will last a lifetime. Immerse yourself in our AAA Four-Diamond resort. ... more   less 
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Also Known As:
Jw Marriott Starr Pass Resort And Spa
Jw Marriott Starr Pass Hotel Tucson
Jw Marriott Tucson
Marriott Starr Pass Hotel
Marriott Tucson
Tucson Marriott

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