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JW Marriott Tucson Starr Pass Resort & Spa
Ranked #11 of 129 Hotels in Tucson
Certificate of Excellence
GreenLeadersSilver level
Reviewed December 17, 2012

I was meeting a few high school buddies in Tucson to play golf and relive our youth. We stayed at the Marriott Starr Pass Resort because of the country club style golf course and convenient location to the airport (20 minutes) and downtown Tucson. We never left the resort! Service was top self from the minute we arrived at the valet, checked in at the front desk, visited their restaurants and played the golf course. Everyone went out of their way to make sure our stay was enjoyable. In the evening most guests gather on the large patio where there are 3 or 4 fire pits, excellent cocktail service and a beautiful view of downtown Tucson's evening lights. A must if you are celebrating something special!!!

  • Stayed: December 2012, traveled with friends
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Thank Mrfuzztop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this reviewResponded January 6, 2013

Dear Valued Guest:

Thank you for taking the time to highlight the features of our resort. We are honored to be chosen as the destination for your reunion. A favorite among our guests, the Salud! Patio offers award winning cocktails and majestic views. Thank you for sharing about your experience and we hope to see you back soon!

Warm regards,

Chad Lybrook
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,638 - 1,644 of 2,212 reviews

Reviewed December 17, 2012

Hi, Here to relax and play some golf. I'm platinum elite and have a room the size of a courtyard property and there is no one here. The military planes may be flying all night which is not my idea of a quiet get away. We checked in today and are leaving tomorrow first thing. Will not stay here again!!!

  • Stayed: December 2012, traveled as a couple
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4  Thank Artmanco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this reviewResponded January 6, 2013

Dear Valued Platinum Guest:

Thank you for your feedback on your past stay. I sincerely apologize that your experience did not meet your expectations and our standards of excellence. The JW Marriott Tucson Starr Pass Resort & Spa truly values the loyalty of our Marriott Rewards Members and makes every effort to accommodate their requests. Thank you for taking time to voice your concerns and we look forward to another opportunity,

Warm regards,

Chad Lybrook
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2012

Hi, I wanted to express my gratitude and thanks to the staff at JW Marriott. They all worked so hard this past weekend to make Winter Wonderland so nice. We had a great time. I would like to thank Dan Padilla and his staff member David for being to attentive, helpful, friendly and welcoming.

  • Stayed: December 2012, traveled with family
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Thank Jennifer E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this reviewResponded January 6, 2013

Dear Valued Guest:

Thank you for taking time to share about your recent experience at the JW Marriott Starr Pass Resort & Spa. The Winter Wonderland weekend is one of the most exciting events of the year. I am delighted to hear that you recognized Mr. Padilla and his associates, as I will ensure that he hears your kind words. We look forward to your return and thank you for reviewing the JW Marriott Starr Pass Resort & Spa.

Warm regards,

Chad Lybrook
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2012

I went to the JWMarriott with my family for my birthday weekend. We were all meeting there so we decided to eat the 1st night at Salud, the bar restaurant with the outdoor firepits. It was beautiful to sit there , enjoying the family and the view, etc. The food and drinks we ordered were very good, we were impressed, however this was the only really good food we had there. The breakfast the next morning was not good, the eggs were either over or undercooked, etc. The dinner we had that night at the Catalina restaurant , at the golf club was just ok also, plus we had asked for a heater by our table, since it was cold outside and we didn't get it, even though we asked a couple times during dinner. However the buffet we had the next morning, before we all left was very good, lots of choices to pick from. Soo, I could say the the food is very uneven, some good , some not. The shuttle, the hotel provided was great to go the the club. Our rooms were very nice, very convenient to get to from the lobby. A few of us had spa treatments , which were great, all the spa staff were very sweet and professional, etc. The pool was lots of fun for all of us. The general staff were very nice, i.e the front desk, the concierage, the maids, etc.
The location seems to be far from things also, so when planning a visit , that is something to consider.

Room Tip: the best rooms are the ones facing the mountains.
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  • Stayed: December 2012, traveled with family
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Thank Jen44i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this reviewResponded January 6, 2013

Dear Valued Guest:

Thank you for sharing the reflections of your past stay, I am pleased to hear that you had an enjoyable and relaxing experience. Please accept my apologies, that the food and beverage offerings did not meet your standards of excellence. I will communicate your concerns about the attention to service and quality. We look forward to your return and another opportunity to go beyond your expectations.

Sincerely,

Chad Lybrook
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2012

Stayed on a business trip and brought my wife for R&R. What a very nice place. Great accomodations and staff. Try the Prickly Pear Margarettas......best I've ever had! The golf course and grounds are beautiful. The patio area is a real nice place to sit and enjoy the desert scenery with a cool beverage. Not a long drive into town for festivities.

Room Tip: All of them are GREAT!
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  • Stayed: September 2012, traveled as a couple
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Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this reviewResponded January 6, 2013

Dear Valued Guest:

Thank you for sharing about your experience. I am glad that you had the opportunity to bring your wife to our resort. It really sounds like you were able to relax and enjoy the amenities. I sincerely appreciate your kind words and look forward to welcoming you back in the future.

Warm regards,

Chad Lybrook
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2012

Excellent Location, beautiful Outside Patio with incredible views of the Desert Landscape. Catch a drink there, and especially at sundown. Great for get "together's", clean and spacious rooms. Staff is excellent, and the lazy river pool is fantastic for the summer.

  • Stayed: July 2012, traveled on business
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Thank Kyle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this reviewResponded January 6, 2013

Dear Valued Guest:

We sincerely value your personalized perspective on your recent experience. Thank you for taking the time to highlight a couple of the features of our resort. The complimentary tequila toast, called Arriba! Abajo! is held nightly at 5:30pm in Salud! and is a favorite among guests. We hope to see you again in the future!

Kind regards,

Chad Lybrook
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2012

The JW Marriott in Tucson is a lovely hotel in the middle of the desert. It's a beautiful resort, the rooms are spacious, comfortable beds and large bathrooms with a separate bath and shower. The gym over looks the beautiful mountain side and golf courses. If you can take a yoga class at sunset it's not only relaxing but a lovely sight. There's a wonderful bar and patio with outdoor fireplaces fun for gathering and enjoying a drink with friends and colleagues.

If you like to golf the property has three 9 hole courses which are well kept and challenging. Lots of blind spots and the carts don't have GPS for the hole. You will want to stock up on beverages as they aren't great about coming around with the drink cart. All in all the course is nice and worth playing.

It's a great place for a conference as the ballrooms are large and the facility can easily accommodate a large group. Because it's far off from the town it keeps the group together in the hotel. The one challenge is that it's hard to get a direct flight to Tucson so coming from the East coast it's a full day of travel on either end.

Room Tip: Join Marriott Rewards which can entitle you to upgrades.
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  • Stayed: December 2012, traveled on business
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Thank mcoopersmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this reviewResponded January 6, 2013

Dear Valued Guest:

Thank you for your response on your past stay, I am thrilled to hear that you enjoyed your experience and that you mentioned some of the great features of the resort. I have noted your concern about the beverage service during golfing and will communicate that to our Golf Leadership. Thank you for noting our beautiful 27-hole Arnold Palmer Signature Golf Facility, as it is a world-class destination. We look forward to your return and thank you for reviewing the JW Marriott Starr Pass Resort & Spa.

Kind regards,

Chad Lybrook
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Tucson Starr Pass Resort & Spa

Address: 3800 W Starr Pass Blvd, Tucson, AZ 85745-5115
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Tucson
#4 Green Hotel in Tucson
#4 Family Hotel in Tucson
#5 Top resorts Hotel in Tucson
#7 Spa Hotel in Tucson
#8 Romantic Hotel in Tucson
#8 Luxury Hotel in Tucson
Price Range: $284 - $599 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Tucson Starr Pass Resort & Spa 4.5*
Number of rooms: 575
Official Description (provided by the hotel):
JW Marriott Tucson Starr Pass Resort & Spa blends seamlessly into its tranquil yet animated mountaintop setting, as natural as the surrounding desert itself. Our resort in Tucson, Arizona merges surpassing luxury and personal service with ample family-friendly recreation, an incredible array of dining options, three nine-hole desert golf courses, entertaining traditions, free Wi-Fi in the lobby and patio, plus supreme indulgences such as our Hashani Spa. Complementing the natural surroundings, our fabulous array of multi-level swimming pools, waterslides, lazy rivers, and dancing fountains are fun for all ages. With spectacular views, exciting activities for the entire family, and a landscape laced with nature trails throughout for hiking and biking, you'll make memories that will last a lifetime. Immerse yourself in our AAA Four-Diamond resort. ... more   less 
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Also Known As:
Jw Marriott Starr Pass Resort And Spa
Jw Marriott Starr Pass Hotel Tucson
Jw Marriott Tucson
Marriott Starr Pass Hotel
Marriott Tucson
Tucson Marriott

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