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“Annual Couples Retreat” 5 of 5 bubbles
Review of JW Marriott Tucson Starr Pass Resort & Spa

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JW Marriott Tucson Starr Pass Resort & Spa
Ranked #9 of 129 Hotels in Tucson
Certificate of Excellence
GreenLeadersSilver level
Gilbert, Arizona, United States
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Annual Couples Retreat”
5 of 5 bubbles Reviewed November 20, 2012

This is the third year in a row that I have stayed at the JW and the experience is so satisfying! Great wait staff and such a relaxing and restoring stay. The view is gorgeous and I always feel like I am tucked away in my own special resort away from the hustle and bustle of life.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Erica A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, January 6, 2013
Dear Valued Guest:

Thank you for taking time out of your day to share about your experience. It sounds like the perfect getaway while you were our guest! Anytime you want to escape the Phoenix area, Starr Pass will welcome your return!

Kind regards,
Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,881 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (517)
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English first
Madison,AL
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed November 18, 2012 via mobile

Nestled on the mountainside in Tucson, the large resort offers something for everyone.
They have a morning group hike included in the resort fees. The views are great, Especially if you like the outdoors.
Kids will love the pool area, including fountains to play in, a lap pool, cabanas, and hot tubs for the chillier winter season. The golf course looks nice, but I don't play.
You can enjoy breakfast outdoors, or lounge by a firepit on the terrace.
The staff is courteous and helpful.

  • Stayed November 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank inthesun007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, January 6, 2013
Dear Valued Guest:

Thank you for selecting the JW Marriott Starr Pass for your recent visit to Tucson. Hiker’s Paradise? Yes, how could you say otherwise with the Tucson Mountain Park containing 20,000 acres and 62 miles of multi use trails. We sincerely appreciate your kind words and thank you for taking the time to share about your stay. I sincerely appreciate that you highlighted our natural environment and look forward to welcoming you back in the future.

Kind regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level Contributor
139 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
5 of 5 bubbles Reviewed November 16, 2012

This is my 2nd time at this resort, I was here for a small convention. I like everything about this property. It has a fantastic "ambiance"..they go out of the way to promote the american inidan heritage here. I did not use the health club, pools or trails. I was very impressed with the service at every level, from the bar in the lobby to the service at the convention meals, to the front desk and the maid service..all TOP NOTCH..Nice Job!! Even the room service meal I ordered one night arrived hot and on time...forgot to mention the valet service..excellent! I had a room overlooking the interior of the property and had a view of the main patio that has a fantastic view of the valley and overlooked the main pool...beautiful!!! They have native american flute music piped into most of the halls at the perfect sound level..not distracting..just kind of a haunting beauty..perfect. The convention meals were very good...I have to say that the service was amazing for the number of people they were feeding..I saw a number of managers working the floor at this time and everyone worked well together..My room was very comfortable with a good size flat screen TV, minibar/fridge (I have not seen this before and it was great for keeping a couple of cold bottles of water). Beds and linens were very nice..the shower had great pressure. I played the Rattlesnake golf course and love it...very tight...excellent condition..not long...target golf for sure..There are some excellent holes on this course.

  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Texas_Phil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, January 6, 2013
Dear Valued Guest:

WOW! It sounds like you had an amazing experience during your convention. Thank you for sharing about your experience and your kind words. We look forward to your return and the opportunity to make a lasting impression on your next visit.

Warm regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed November 15, 2012

Tucked off the Interstate and other highways, Starr Pass offers the views and ambience that the desert provides. The staff is very professional ... and everyone makes eye contact with you upon the initial greeting. The rooms are a nice size and nice appointed. The bed is very firm, yet provide a very comfortable night's sleep. The pool area is extremely well cared for. We had breakfast the following morning ... great spread on the buffet. The real value is delivered by the Marriott people. That staff is well trained to respond to guests. The entire experience was top quality, and totally enjoyable.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BubbaAZ1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, January 6, 2013
Dear Valued Guest:

We sincerely value your insight on your recent visit with us. Thank you for taking the time to recognize our strongest asset, our associates. The associates take pride in the level of service that is provided and we thank you for recognizing their efforts. Thank you for sharing about your experience and we look forward to hosting your next visit to Tucson.

Kind regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pleasanton, California
1 review
5 of 5 bubbles Reviewed November 5, 2012

November 2012, we are still here, enjoying a beautiful cabana by one of the great pools! Next stop, the lazy river with provided inner tubes on which to travel about. The service is so kind, friendly, and accommodating! I don't see why some reviews state rooms are in need of re makes. Ours is quite large with wonderful comforters and comfy pillows! This is a most peaceful resort, not too big and fancy, that a person is uncomfortable. The desert is so peaceful, we feel like we have truly escaped. The spa is equally amazing, I have experienced a wonderful massage and facial. I just love the entire experience. We are vacation club owners, and have stayed at most Marriotts in America. This is a true vacation destination, we will definitely return more than once!,

Room Tip: Perhaps ask for a view upgrade, or a room with an outdoor balcony.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lisapea17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, November 7, 2012
Dear Valued Guest:

Thank you for honoring us with your first Trip Advisor review, we sincerely value your detailed perspective on your visit with us. We sincerely appreciate your tantalizing words and we are glad that you have been able to escape to a relaxing state. We look forward to surpassing your expectations on your next visit.

Kind regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
91 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

This is one great hotel. The staff is very friendly and helpful. The pool area is well taken care of and the lazy river is great for kids. The bar area was the best. You sir near the fidelity that overlooks the desert and Tucson lights. The tequelia shots at 5:30 wasn't bad either. If you fab afford the JW go, it oz worth every dime.

Room Tip: Get obeGet one
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  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cathyhutch2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, November 7, 2012
Dear Valued Guest:

Thank You for taking time out of your day to to share about your experience. We appreciate your glowing words of encouragement and I have to agree, the Fire Pit experience on the Salud! Patio is the place to be in the evenings. Thank you for sharing about your experience and we look forward to hosting your next visit to Tucson.

Warm regards,
Chad Lybrook
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
141 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

It is hard to image a more enjoyable property at which to stay. Rooms are nice enough and quiet. The shower head can accommodate a six-foot tall person (although the toilet is made for someone under 5'6") and has plenty of water pressure. Beds are comfortable. I found the value to be better here than cheaper properties. I.E. We stayed at a Springhill Suites the next night and got no sleep due to noise and had a terrible experience. The extra $100 to stay here is worth it.

The Signature Grill is OK. We only ate breakfast there. I preferred the eggs/tamales off the menu over the buffet. Pretty pricey for breakfast. Not really worth the cost.

The best part of our stay was the evening on the patio. Food at Salud is very good. The free tequila toasts in the evening was a nice touch. Also, the guitar players were great and the music was not too loud as to affect our conversation or enjoyment. Crystal at Salud was great and her service is second-to-none!

A bonus was the trail across the street. Great saguaro's plus deer and javalina's.

We liked the property so much we stayed there on our return trip and are now planning to return as our destination.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Phun-seekers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, November 7, 2012
Dear Valued Guest:

WOW! Thank you for personally recognizing our associate’s hospitality, we will make sure that Crystal is recognized for the personalized service she gave. I really enjoyed reading about your experience and was thrilled hear that your returned and are planning on coming back. Please let me know if there is anything that we can arrange before you arrive. THANK YOU for taking your time to share about your experience.

Kind regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Tucson Starr Pass Resort & Spa

Property: JW Marriott Tucson Starr Pass Resort & Spa
Address: 3800 W Starr Pass Blvd, Tucson, AZ 85745-5115
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Tucson
#4 Top resorts Hotel in Tucson
#4 Business Hotel in Tucson
#4 Spa Hotel in Tucson
#5 Family Hotel in Tucson
#6 Luxury Hotel in Tucson
#8 Romantic Hotel in Tucson
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Tucson Starr Pass Resort & Spa 4.5*
Number of rooms: 575
Official Description (provided by the hotel):
JW Marriott Starr Pass Tucson Resort & Spa blends seamlessly into its tranquil yet animated mountaintop setting, as natural as the surrounding desert itself. Our resort in Tucson merges surpassing luxury and personal service with ample family-friendly recreation, an incredible array of dining options, three nine-hole desert golf courses, entertaining traditions, free Wi-Fi in the lobby and patio, plus supreme indulgences such as our Hashani Spa. Complementing the natural surroundings, our fabulous array of multi-level swimming pools, waterslides, lazy rivers, and dancing fountains are fun for all ages. With spectacular views, exciting activities for the entire family, and a landscape laced with nature trails throughout for hiking and biking, you'll make memories that will last a lifetime. Immerse yourself in our AAA Four-Diamond resort. ... more   less 
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Also Known As:
Jw Marriott Starr Pass Resort And Spa
Jw Marriott Starr Pass Hotel Tucson
Jw Marriott Tucson
Marriott Starr Pass Hotel
Marriott Tucson
Tucson Marriott

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