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Residence Inn Tucson Williams Centre
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Reviews (143)
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All reviewstwo bedroom suiteextra spacetarget storeevening foodfront deskan extended staynice hotelfull kitchenfree breakfastperfect place to staymorning breakfastfavorite hotelliving areacentral locationcomfortable stayclean roomsdefinitely stay here again
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85 - 90 of 143 reviews
Reviewed February 5, 2014

We pre-paid our room (reserved through 800#) as it was nearing Gem Show time. We arrived after 6 hours on the road, with our 16-year old dog, and were given a paper to sign about having a pet (I disclosed the dog at time of arrival). At no time were we told of a $100 pet fee, until the bill appeared under the door on checkout day. I called the front desk and was told "it was in the document you signed" - my bad for not reading it. (Our dog did no damage, never barked either). I stewed a couple of days and then, after receiving a standard email inquiring about my stay, I called the manager. I did not expect him to remove the charge - I just wanted him to know that I minded not being verbally informed, but he removed it just the same.

Now, about the hotel: clean, quiet, convenient. Although it's right off of Broadway, it's set back so you don't get the road noise. Our room was kept fresh and clean, and the common areas are all very well taken care of. Nice amenities, indoor/outdoor fireplace, nice pool...

Will definitely stay here, or at the Courtyard next door. Both are by Marriott, so I know they'll take good care of me.

But a special shout out to the general manager of the Residence Inn, who really "gets" customer service!

Room Tip: Ground floor room was amazingly quiet.
  • Stayed: February 2014, traveled with family
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3  Thank NikkiAnamCara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2014

We chose this Marriott property because it was close to a bike rental shop - which was close to Saguaro National Park. We arrived sans car. We stayed for 1 night in a nice, clean 1BR suite with fully equipped kitchen (which we never used).

Fast WiFi and free hot breakfast to fuel up for our bike trip. The breakfast room was packed with hungry families there for a tennis tournament in town. The staff hustled to keep the buffet stocked and happily complied with a demand for a carton of milk to be warmed (I would've told the customer to sit on it - literally).

The hotel is centrally located, which is good and bad. There's nothing worth seeing that's particularly close by, but it's equal distance to attractions in any direction. It's off a major east-west road lined by every imaginable (or feared) chain store. It's 15-20 mins from the University.

Bottom line, nice hotel in Dullsville.

Room Tip: I second the suggestion to stay clear of rooms overlooking the basketball court - it could be noisy.
  • Stayed: January 2014, traveled as a couple
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2  Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2014 via mobile

Our Club as well as several others stayed here for the Ft. Lowell Shootout tournament. The staff was absolutely fabulous from reservation to check out. Traveling with a group of girls aged 9-12 doing what little girls do at hotels, usually has staff on edge. The parents met nightly and consumed what parents do. Though we weren't obnoxious, we were far from whispering. We didn't get the slightest bit of negativity from any of the staff. The rooms were clean, and stocked with all the necessary amenities needed for an extended stay. FREE Wi Fi in the rooms, huge plus. Breakfast was good but only 1 waffle iron that had us in line for the first day. The breakfast attendant asked us about our schedule and had several waffles already pre made to get the girls started the following morning (see about great service). This was a great stay with no regrets. Will stay at in the future and recommend to others.

Stayed: January 2014, traveled with friends
3  Thank Pjcruces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2013

Stayed here for three nights on business trip. Location is ideal being in the business district but the facility does need a facelift. The linen was clean but the kitchen cabinetry and the other furniture in the room needs to be updated.

  • Stayed: December 2013, traveled on business
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2  Thank KSA320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2013 via mobile

We came for the USTA Nationals. It was close to the courts. Room was nice and clean. Staff pleasant. Breakfast was good. Safe at the front desk. Wish each room had one. Overall very nice and a good value.

  • Stayed: September 2013
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5  Thank Phil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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