Arrived on a Friday evening to what was supposed to be a 6 night stay. The apt was nice, great size, with a view we liked. Then we realized it had not been cleaned since the previous occupant left (bed unmade, bathroom and kitchen not cleaned, and tip money for the maid still on the counter, etc). Justin said there was no one available to clean the apartment that day or possible even the next day. He had us move to the apartment directly below. We moved our luggage, and left for dinner. When we came back, the ac fan was still blowing, but not cooling and it was 89 degrees in there. I called the emergency number. 15 minutes later, I tried again. A few minutes later, I recieved a text message apologizing for the inconvenience, but no one could fix the ac that night. The message offered no alternative accomodation. I only got a return call after I expressed my dismay at receiving a text message. Needless to say, we were unhappy and left.
I attempted to contact the office and Justin specifically on Saturday for either a full refund or refund for Friday and Saturday, with a unit without issues for the rest of the stay. No reply whatsoever. On Monday, after calling again, Justin, who apparently is the sales manager, finally called back. He made me the same offer I had tried male on Saturday, with the refund for 2 nights...but this was on Monday!!! I advised Justin I had already changed my flight and that would not work. So far, I am still waiting to hear back from him or the owner (who I specifically asked to speak to).
At this point, I am out $1181. Stay far away from this place and their poor customer service!! I didnt not expect a hotel level of service but a clean apartment when I walked in and working AC. Apparently that's asking too much!
- Official Description (provided by the hotel):
- Step up without having to pay those outlandish prices with a 1, 2 or 3 Bedroom Fully Furnished Suite provided by Sonoran Suites of Tucson. Our spacious, luxurious Suites offer all the comforts of home with the amenities of any five star resorts. With FREE Wi-Fi, Expanded Cable and Sparkling Swimming Pools there is only one clear choice when choosing your Lodging Accommodations.Each of our One, Two or Three Bedroom Suites have large Living Rooms, Dining Rooms, Bedrooms, Bathrooms, Full Size Kitchens with all of the necessary equipment including Cookware, Flatware, Refrigerator, Microwave, Oven and Coffee/Tea Maker. You will also have the opportunity to enjoy our Flat Screen TV’s, DVD Players, Washer & Dryers, Hair Dryers, Iron & Ironing Boards, Fresh Linens, Towels and Toiletries in each Suite.The Bedrooms can be set to your custom specifications in either a single King or Two Twin Beds. The Sonoran Suites Fully Furnished Suites are very well located in perfect areas for shopping, sightseeing or getting in a few rounds of golf at one of your favorite Golf Courses. Whether you plan on staying with us one night or a few weeks, Sonoran Suites of Tucson has the means to provide you the very best stay at the most competitive prices. ... more less
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- Also Known As:
- Sonoran Suites Of Tucson Hotel Tucson
- Sonoran Hotel Tucson