One would think that a restaurant that has been around for awhile would have its act together! From their previous location at Main Gate Square to their present location downtown, this Thai restaurant must have been around for at least 10 years. From the moment you step inside the doorway, one can't help but notice the unattended piles of paper and flyers to the right. Not an inviting sight.
We were directed by staff #1 to seat ourselves at a reserved table (we did have a reservation). Before we sat down, staff #2 confronted us as to whether we had a reservation. After our explaination, he brought water and took our drink orders. So far okay. Then staff #3 came to take our drink orders..more explanation. Staff #2 brought the wine and took our appetizer orders. First order came and everything looked and tasted good. Gave our dinner order to staff #3. Second appetizer took awhile and came with the wrong sauce. Told staff #2 but he promptly forgot about it. Flagged down staff #1 and he noted it was the wrong sauce and went immediately to the kitchen to fetch the correct sauce. The lady owner appears around this time and it was she who brought out our dinner orders. We noted that there were no knives and she says she'll go get them...and she too, promptly forgets. Finally one of us got up from the table and went to the kitchen staging area to ask for 2 knives. While the food wasn't bad, actually quite okay (except for the bland white rice - why they are not using Thai sticky rice is beyond us), this kind of erratic and inefficient service by a long time restaurant is simply not "Fine" dinning. Way too much nervous energy going around!
Another thing: we invited another couple to join us for dinner, but when they checked V's web site and noticed there were no menu posted, they declined. We wonder how many other possible dinners V has lost due to not updating their web site?