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Sheraton Tucson Hotel and Suites
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Reviews (620)
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292 - 297 of 620 reviews
Reviewed July 3, 2013 via mobile

We stayed to go to the Tucson Medical Center so the location and the price were the draw. Not bad but not special. We would stay there again if the location served our purposes but not for a pleasure trip.

  • Stayed: June 2013
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Thank savoy555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaret R, General Manager at Sheraton Tucson Hotel and Suites, responded to this reviewResponded August 5, 2013

Thank you for your feedback on your recent stay. We apologize your stay wasn't special, it would be helpful for us to understand what we can do to improve on this. Please contact me directly if you have a moment to share additional feedback. We hope to have you visit us again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

For a category 2 Sheraton we had a very good experience. For the price this place was perfectly fine. Old and in need of an upgrade yes, but an upgrade would more than likely bring up the price and we paid a very reasonable rate. We enjoyed the courtyard very much. On a Friday night, no loud obnoxious pounding music, turns out hey hired two men through out the summer on Friday's 7-9 for a "summer concert series". And these guys were AWESOME!!! They turn the lights off (good due to the heat and adds nice atmosphere) and had little candles lite. I was very relaxed enjoying a beverage and sitting back listening to the men play their guitars and sing.
The club lounge did a much better job than some other category 2 Sheraton's we have experienced. The attendant was friendly and efficient but not intrusive. She constantly restocked and kept all clean and fresh. The breakfast in the lounge was the usual Sheraton scramble from a carton and shredded potato's along with fresh fruit and toast/bagel/English muffin. The evening appetizers were fresh pizza and salad and cheese platter (no crackers seemed a bit odd). We did have a problem with our room and it was immediately resolved. We had a top floor room, no issues with noise. The bed was harder than we like and the comforter was VERY heavy, not sure why as it is in the 100's now, would think they would store it for the summer months. The air con worked really good. Overall we were pleased and would come back, good location and nice ambiance.

Stayed: June 2013, traveled as a couple
Thank Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaret R, General Manager at Sheraton Tucson Hotel and Suites, responded to this reviewResponded July 4, 2013

We are very happy you enjoyed your stay with us. It is great to hear you enjoyed the music and atmosphere. We have several other acitivies planned, please come by and see us again soon!

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Reviewed June 18, 2013

I agree with other reviewers that the hotel lobby was modern and updated. Very nice. We were upgraded to a suite on the club level. Ok, the carpet was filthy. Furnishings are dated. Bathrooms are very small and the sink is located outside the bathroom which is a little odd. Linens were clean but the bed was the most uncomfortable bed I've slept in in a long time. More signs need to be posted as to where the ice machines are. This hotel could be a gem since it has the Sheraton name and is close to restaurants etc. but I can't get past the condition of the room. Wouldn't stay again.

  • Stayed: June 2013, traveled on business
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1  Thank sixbucks805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaret R, General Manager at Sheraton Tucson Hotel and Suites, responded to this reviewResponded July 4, 2013

Please accept our, sincere, apologies for all of the inconveniences you encountered during your recent stay. We have a few different types of rooms, specifically, ones that do not have the vanity oursite the bathroom. We strive to ensure all of our guests are satisfied with the service and accommodations, please contact us directly so we can ensure your next stay is a perfect one.

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Reviewed June 9, 2013

The lobby is updated and beautiful and I was greeted warmly by the staff and ice cold water with lemon or strawberries or lime was available each day; the daily newspaper is available for purchase just off the lobby (despite the bellman's statement that it is not). I had a room on a high-floor (quiet area) as requested, and the room was clean and the bed comfortable; the air conditioning kept the room nice and cool, even on 100-dgreee + days. The included breakfast was good; eggs were cooked to order, if requested. The fresh fruit, bacon, sausage, French toast, bagels, rolls and other food was good. The maids were outstanding, and attended to my every need -- all of which is why I stay at Sheraton.

Now the problem. The internet, wired and wireless did not work the entire stay, with "security" issues blocking access. I was unable to get any work done during my entire stay, ruining my visit. Despite multiple calls to the front desk and several calls to the hotel's internet help desk, no one resolved the problem, and absolutely no one cared. The hotel's front desk promised to send their onsite software "expert" to my room by 2:30 o'clock Saturday afternoon, May 25, but he never showed up as promised. The hotel's internet help desk, after 3 calls, promised to elevate the problem to higher level technical support and call me back, but never did. There is no problem with my laptop; I used the same Dell laptop at the airports and on my flights to Tucson, and at other hotels earlier in the month, without incident. I disabled my security system; it is a personal laptop; constant security windows appeared blocking access to any account or website requiring a pass word, or other security measures. No one helped me, and the weekend was a loss, with work piling up which I was never able to complete. The poor service was a big disappointment! The general manager, Margaret Robidoux, was never available, despite repeated requests to speak with her.

  • Stayed: May 2013, traveled on business
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1  Thank desertortropics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaret R, General Manager at Sheraton Tucson Hotel and Suites, responded to this reviewResponded July 4, 2013

Please accept our sincere apologies for the lack of response from the staff regarding your Internet service. This is not the type of service we normally provide and apologize we fell short of our goal. If there is anything we can do for you in the future, please contact us directly.

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Reviewed May 29, 2013

The hotel and staff were very nice. Our room was quickly upgraded to a suite on the Club level because we are Starwood owners. The conditions of the hotel were a bit older, the gated doors to get into the hotel from the parking lot were clunky and sometimes stuck. The room was clean and fine, but the bathroom was tiny. The bathroom sink was in the bedroom, not the bath room.
After staying at another Sheraton last summer in Anaheim, we expected the complimentary breakfast in the morning to have a bit more substance. Sunday morning we had oatmeal or overdone french toast sticks. Monday it was eggs and cold hashbrowns. I had expected sausage or bacon or even ham to compliment the "hot dishes". The other items were fine, pastries, bread, bagels, cereals, Starbucks coffee, soda, juices. The dining room staff was very nice and pleasant and cleaned up dishes fast and organized newspapers.
The pool area was spacious, but not a pool for small kids. Other than an area to step into the pool, it was deep, so we just stayed close to our toddlers and watched them as they played on the steps and rail in the pool. No lifeguard, so we couldn't do much about the large family with about 7 kids who constantly ran and jumped/splashed into the pool the entire time we were out there. No wait service either, which was odd to me...No opp to sip on a few cold drinks while we were out there. The pool water was dirty, oily and full of debris in corners...probably because it was busy with people all day.
What really irked us though, was we had passed by the housekeeper two doors down from our room after we were at the pool in the afternoon. We told her our room needed cleaning/changing towels and we were headed to dinner, so we'd be out of there in 30 minutes. She seemed to be cool with that and wrote it down on her clipboard. But when we came back that night, our room wasn't touched. We called the front desk and they gave us some Starpoints back, and had someone bring up some clean towels. We appreciate this, but still bummed out to come to a dirty room and unmade bed and wet, dirty towels.
I think in the future if we take the kids for a weekend trip, we pony up the bigger $$ and stay at the Westin Paloma Resort so we know it is more kid friendly. Like I said, this review is coming from the viewpoint of a family with small kids. If it was just me and I needed a place to stay, it was an affordable place to stay. The Sheraton beds are always great!

  • Stayed: May 2013, traveled with family
    • Value
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Thank CharShaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaret R, General Manager at Sheraton Tucson Hotel and Suites, responded to this reviewResponded June 6, 2013

We are very glad that you took the time to let us know about your recent visit at our hotel. It was great to hear our staff upgraded you to a Club level room and mentioned the friendly staff. I would like to take a few moments to let you know that all of the areas your mentioned, such as the noisy gates, dirty pool, no wait staff poolside and the fact that your room was not serviced, especially after speaking to one of our suite attendants is not acceptable and will be addressed immediately. We apologize for any and all of the inconveniences you encountered. If you would like to discuss this further or if there is anything I can do for you in the future, please contact me directly. I look forward to hearing from you or accommodating you again soon.

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