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“Nice, clean, showing age” 4 of 5 bubbles
Review of Sheraton Tucson Hotel and Suites

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Sheraton Tucson Hotel and Suites
Ranked #78 of 129 Hotels in Tucson
Brown
Level Contributor
111 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Nice, clean, showing age”
4 of 5 bubbles Reviewed March 22, 2013

The receptionist was pleasant and knew the area. The lobby was updated, the business center was handy. The pool area was an outside oasis in the center of the hotel. Really enjoyed the open air walk ways, even if they needed a little paint. The room was clean, but well used. We had a chair in the room that had nail sticking out of it. We reported it to the front desk, by the time we got back to the room engineering had been to the room and taken the chair into the hall. Overall an enjoyable experience .

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank OnlyAunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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546 reviews from our community

Traveler rating
    140
    181
    111
    66
    48
See reviews for
147
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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  • English first
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English first
Oakville, Canada
Level Contributor
157 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed March 20, 2013

We stayed at the hotel for one night in March. There is a very nice pool and hot tub, the pool area has drinks service so it feels like a resort, plenty of loungers in the sun and shade. The room was on the ground floor, a little bit away from the pool so not noisy, even though the hotel was full of spring training baseball teams. Good free wifi, comfortable beds and a Starbucks coffee place in the lobby. Just steps to iHop for breakfast, or a little further down the road (1 mile) for groceries at Trader Joes and several other restaurants.

Room Tip: Some ground floor rooms open right on to the pool area, convenient but may be noisy?
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  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bioteacher67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, Nevada
Level Contributor
62 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed March 16, 2013

I checked into the hotel and since I'm a Starwood member the front desk clerk said that she would upgrade me to a king suite. I thought that was nice of them to do so. However, when I got to my room I found that it was right next to the elevator and 10 feet from the inside stairwell. Needless to say, it was noisy all night with people talking loudly outside the elevator. Some upgrade!

Room Tip: Get an inside room away from the elevator and Grant Street.
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  • Stayed March 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank RENOTED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Tucson hotels

Teaneck, New Jersey
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 14, 2013

We very much enjoyed four nights in Tucson at this centrally located suite hotel. The staff were very helpful. The snack room we were entitled to use by virtue of our gold status with Starwood was wonderfully convenient and well supplied all day with drinks and snacks. The courtyard swimming pool is heated and beautifully set. At night it is the setting for fire pits. All four nights cost us just 14,000 Starwood points.

Room Tip: Two tv sets. Had we brought grandkids with us it would have been comfortable for everybody. For just...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Henryjules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire, United Kingdom
Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed March 7, 2013

Staff interpersonal skills with guests were A1. Room, no faults. Drinks at Fire and Spice Patio excellent and there was a food tasting which was fun. Food in the restaurant was uninspiring. Internet available in lobby.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dawnfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
127 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 bubbles Reviewed March 7, 2013

This was probably a nice hotel about 10 years ago, but it is terribly dated and needs a complete overhaul. Our room was large and clean, but so dated. The bath is tiny with old fixtures that had rusty handles. The hallways were shabby and the floor on floor three had huge cracks in it. The elevator was dirty and shabby. Our room came with breakfast and it was so bad. Only the oatmeal was good. Too bad, the location is good. I felt like I was staying in a slum.

  • Stayed February 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank washashorecapecodma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
186 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 bubbles Reviewed March 7, 2013

I have stayed at this property 7 or 8 times and like it quite a bit. But this past stay was dissapointing for one reason. I took the Plat benefit of breakfast instead of points and it was a fiasco. Check in person only gave me one comp breakfast (I was travelling with my wife). After my protests she reluctantly gave me another, I told her the benefit was for the entire stay, she insisted it was just for one noght only and wouldn't budge. So I had to call *wood corporate services to get that corrected.
Second day we wanted to order off the menu not have the buffet breakfast, well the caused major concern amongst the serving staff. First we were told we couldn't, then when I told her we in fact could (as the front desk had informed us), she then got the manager. Well says the manager we will do it this one time (no you wont its your company policy).
Now a different girl is serving us and she recognizes the certificate we present and says no problem.
So we finish breakfast, I leave to go back to the room, my wife leaves the cert. + tip, and as she is leaving the restaurant the manager comes charging after her demanding a room number so she can charge the meal. Instead of arguing, she just gives the room #. My wife was embarrassed at being called out in front of a whole restaurant full of people. Now I have to sort out this mess at check out. A very poor example of how to treat your best customers. One meeting on company policy towards Plat recognition of the breakfast amenity would sort this out. This is my second review of this property, my first one was glowing as I really like it here.
But this left a very bad taste in my mouth.
So y advice is if you are Plat. make sure you sort out your benefits at check in as they are very inconsistent with applying them.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Margesmister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Tucson Hotel and Suites

Property: Sheraton Tucson Hotel and Suites
Address: 5151 E Grant Rd, Tucson, AZ 85712-2116
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #78 of 129 Hotels in Tucson
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Tucson Hotel and Suites 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Sheraton Tucson Hotel & Suites encompasses the intimacy of a boutique hotel with fun feel of an urban retreat. Take comfort in our Sheraton Sweet Sleeper Bed, enjoy a delectable meal at Fire+Spice, and take in the breathtaking views of the nearby mountains. Sheraton Tucson Hotel & Suites' central location gives you easy access to surrounding businesses, cultural and recreational attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, HotelsforEveryone, Hotels.com, Odigeo, Orbitz, Priceline, Travelocity and Agoda so you can book your Sheraton Tucson Hotel and Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Tucson Hotel Tucson
Tucson Sheraton

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