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“Fantastic Getaway”

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Casino Del Sol Resort
Ranked #10 of 128 Hotels in Tucson
Certificate of Excellence
Tucson, Arizona
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic Getaway”
Reviewed March 7, 2013

Just stayed for 1 day/night. Everything is new and clean. The Pool area absolutely gorgeous, the chairs and grounds are beautiful. The staff and bartenders were all very friendly. Room was amazing, fancy and modern. Great views from any room. Spent the afternoon playing Bingo and we all had a blast.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, March 9, 2013
I am so pleased to hear you had such a great time. Our staff works very hard to ensure all of our guests enjoy themselves, and it looks like they succeeded with you. I will definitely share this wonderful review with them. Thank you for taking the time to write this review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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830 reviews from our community

Traveler rating
    551
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (279)
Date | Rating
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English first
Bisbee
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 28, 2013 via mobile

We really enjoyed the hotel part of the resort. Everyone from the front desk to the hotel bar were Extremely Nice! Very comfortable beds very modern and quality furnishings, great coffee in room Keurig with the works ,half and half ,etc. ,good job. Reading through other reviews I agree with the comment on Mobys restaurant bad service and greasy food. In an empty restaurant ten minutes before a server arrived. It has been that way for years if you cant run it put a Denny's or IHOP IN THERE!
The casino and other facilities were great, thank you!

Stayed February 2013, traveled as a couple
Helpful?
Thank PanaBisbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, March 9, 2013
Thank you for your feedback. It sounds like we really hit the mark when it comes to the hotel and casino, but not so much with Moby’s. I will definitely be passing on all your comments to the staff. Thank you again for taking the time to write such a great review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amado, AZ
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 28, 2013

I have stayed at Casino Del Sol Hotel and Casino several times since they opened in November 2011. I have always found their service to second-to-none. Upon check-in, you can request turn-down service, complete with bottled water, outstanding chocolates, foot massage cream, robes and slippers, even if you are not on Sky Level (10th floor). Room service for breakfast is always on-time and very attentive, hot and presented beautifully. The Hiapsi Spa is very lovely and friendly. My sister, who has had many massages in her life, said her most recent 80 minute massage there was "her best massage ever". Enjoy it if you have time!

I think cleanliness and room maintenance are excellent, except for a little attention to detail like dust on the baseboards and in the crevices on the outside of the room doors. But then I guess I'm a bit picky when it comes to a 4 diamond property.

I agree with previous reviewer about Moby's. Not a good restaurant....food is generally lousy and the staff is not very polite. However, the Tequila Factory and Mr. An's are both outstanding and priced reasonably.

Room Tip: Check that A/C fan is operational when you first check-in. They seem to have a problem with batteri...
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank luckylab1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, March 9, 2013
Thank you for taking the time to write such a wonderful review. It is nice to know that even if you are not on the Sky Level, you are treated as if you are. I will certainly be passing your great comments on to all our staff. Again, thank you for taking the time to write this review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pulborough, England, United Kingdom
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 23, 2013

What we liked about the hotel:
Lovely spacious rooms
Great value for money buffet

What we did not like about the hotel:
Poor service. Having waited 45 mins for a table in Mobey's and another 40 minutes for the food, it arrived cold! Following a complaint, the hotel failed to get back to me in the 4 days we were in the hotel.
Location; the hotel is far away from other restaurants so you are stuck with what they have to offer.
Food quality; if you want to stuff yourselves with loads of high fat/salt/sugar food this is the hotel for you. If you are at all concerned about your health, stay well away.

In conclusion, this could and should be a decent hotel but the hotel's attitude to customers is very poor and with the isolated location and fatty food we would recommend that you look elsewhere in Tucson. There are lots of alternatives to choose from.

Room Tip: At another hotel!
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terenceandwendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Guest Relations Manager at Casino Del Sol Resort, responded to this review, February 26, 2013
I am sorry to hear your experience at Moby’s Restaurant was not what it should have been. We appreciate your feedback, and hope you will come back and give us another try.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yuma, Arizona
Level Contributor
112 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed February 19, 2013 via mobile

Stayed here one night on way to Yuma. When making reservation specified a need for bathtub. Also asked for upper floor. Upon arriving at resort shortly after 6PM the valet was blocked with orange cones. Waited in car until attendant arrived and was told they were too busy so they closed valet. Stated was a guest of hotel and told to leave car & it would be gotten later. No offer of parking ticket. Finally got valet ticket. At ft desk given 2nd floor. Asked for higher floor told we got there too late for higher floor???No tub so back to desk. Manager moved us to suite no extra$. Players club staff VERY rude. Treated like didn't know anything. Mark Anthony bellman was wonderful. Nicest employee we encountered entire stay!! Suite nice. Thank you to manager for upgrade so could have tub. Charge $100 up front for incidentals goes back on card few days if not used. Food pricey casino smokey and hard to navigate. Location not close to anything. Hope staff gets better attitude. AM valet very welcomIng. Asked for recipt on check out and was refused. Said didn't need one??

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lotsofslots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ojai, California
Level Contributor
92 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed January 30, 2013

Stayed for 4 nights during the 2012 Tucson Mariachi Conference. Although a new venue for the TIMC, the Casin Del Sol did a great job accomadating hundreds of mariachi students, parents, performers and guests. The entire hotel is taken over by the conference the last week of April each year. Hotel staff genuinely seemed to enjoy this challenge! The hotel was new, so rooms were well appointed. Nice amenities, all requests were taken care of. Ample supply of bars that were well stocked by well trained expert mixer bartenders. (try the specailty tequila drinks). Request upper level floors with rooms that face the pool (even rooms?). Nearby amphitheatre is used for the 2 shows which makes this a true destination (no need to drive). On Saturday a pool party with Mariachi show and Marketplace. So for a true mariachi aficionado, a dream come true to have a casino, with nice hotel, mariachi music with non-stop partying - SIGN ME UP!

Room Tip: Upper level rooms that face the pool
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ed P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, February 12, 2013
Thank you for your nice comments. We are all looking forward to the return of the Tucson International Mariachi Conference and all the wonderful students, performers and guests that make this group so fun. We will see you in April!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 28, 2013

Hotel rooms looked nice, but then it goes down hill from there. Bathroom - single sink up against shower making it really hard for 2 people to use at the same time. Pillows - what pillows. Those 6 white items on the bed were hard-rubber-things! I left a note for the maid asking if we could get softer pillows - we returned to our room - note was gone but those same THINGS were still there - no response to our request. The AC didn't seem to cool down the room - hard to sleep - period. Went to Lobby Lounge for Happy Hour. We sat at the bar and were asked what we'd like. Ordered a Martini but the lady said, "I'm not a bartender - we'll have to wait for the bartender - it shouldn't be long". They told this to several other people as well. Another lady behind the bar who was also not a bartender proceeded to try to make my martini. It was odd and awkward. Finally, another lady shows up who is supposedly the bartender. While she was shaking my martini, I mention that she didn't put vermouth in. She then asked it I would like sweet or dry vermouth. I was taken aback. It's always dry where I come from !!!! The Buffet was excellent - gotta say - one of the best as far as food quality and taste. LOVED PY Steakhouse (I'll give them a separate review). Didn't use the pool but it did look really nice. Casino was fine but constantly dirty between the machines - cups, papers, cigarette mess everywhere. Maybe more patrons fault then staff. For $160+ a night we could have stayed at the Bellagio in Vegas! We won't be going back.

Room Tip: Bring your own pillow!
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank haynathrt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, February 13, 2013
Thank you so much for all of your feedback, good and bad. It was good to hear you enjoyed some of our restaurants. However, it was disappointing to hear we missed the mark in so many areas with you. Again, thank you for taking the time to write this review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casino Del Sol Resort

Property: Casino Del Sol Resort
Address: 5655 W Valencia Rd, Tucson, AZ 85757-9714
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Tucson
#6 Romantic Hotel in Tucson
#7 Luxury Hotel in Tucson
#8 Family Hotel in Tucson
#12 Business Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Casino Del Sol Resort 4*
Number of rooms: 215
Official Description (provided by the hotel):
Casino Del Sol Resort, Spa and Conference Center is a Forbes Travel Guide Four-Star Resort and a Four-Diamond Triple AAA resort nestled in the secluded mesquites of the high desert; and just 15 minutes from Tucson International Airport and downtown Tucson. Includes: *Hiapsi Spa and Fitness Center*Prema Lobby Lounge*Festa International Buffet*PY Steakhouse*Ume Asian Cuisine Sushi Restaurant*Expansive pool area featuring the Oasis Pool Bar*High Limit Lounge*Covered parking garage*Various other restaurants ... more   less 
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Also Known As:
Casino Del Sol Hotel Tucson

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