Since the opening of Casino Del Sol Resort, I have stayed at least 10 times. At first, I was in complete ecstasy with the experience. Since my last review "Holy Moly", my experience has declined dramatically. So much, that I have not returned since my last stay.
There are many great things about the hotel/resort. I love the bars, restaurants, casino, and almost all of the staff, minus some members of the Front Desk staff and Hotel Management.
On my 3 last stays, I have been in full on arguments with the front desk staff. From disagreements about additional room keys, to being completely denied access to the pool because I lost a pool bracelet. The complete lack of respect I have experienced at Casino Del Sol from the Front Desk staff is amazing.
In the pool bracelet incident, we were told that due to rain the pool would not open for the remainder of the day. This was a Saturday and on Sunday, there would be an adults only event, so there was not any need for my children to keep their bracelets. We removed the bracelets and 2 hours later clouds clear and the pool is reopened.
We need bracelets to enter the pool so we head to the front desk. The lady at the front desk started yelling at my family and began calling us liars. By the time the ordeal was over, We had the security supervisor on our side and also being yelled at by the lady at the front desk. We never got our bracelets.
There is also the management: These guys cannot get it together. The hotel management is constantly changing. I was offered complimentary rooms by a manager. I called 2 weeks later to redeem the rooms and he was no longer employed by the Casino. All I was told was "so sorry."
And then there is Marketing. There is absolutely no communication between Marketing and the Hotel. Marketing decides to hold a special event at the pool. Tells nobody at the Hotel. Guess what: All hotel guests get evicted from the pool. This happens all the time and both Marketing and the Hotel point fingers at each other.
THERE IS ABSOLUTELY NO ACCOUNTABILITY ANYWHERE IN THE CASINO DEL SOL. (THIS IS THE MAIN ISSUE WITH THIS RESORT.)
I really hope the Casino will "WOW" me once again. It is just sad that such a beautiful place, can make a guest feel so disrespected. I hate writing this review, but I must keep it real.
Note: I have had great experiences with many members of the Front Desk staff, especially the guy that works at night. He is awesome.
- Official Description (provided by the hotel):
- Casino Del Sol Resort, Spa and Conference Center is a Forbes Travel Guide Four-Star Resort and a Four-Diamond Triple AAA resort nestled in the secluded mesquites of the high desert; and just 15 minutes from Tucson International Airport and downtown Tucson. Includes: *Hiapsi Spa and Fitness Center*Prema Lobby Lounge*Festa International Buffet*PY Steakhouse*Ume Asian Cuisine Sushi Restaurant*Expansive pool area featuring the Oasis Pool Bar*High Limit Lounge*Covered parking garage*Various other restaurants ... more less
- Reservation Options:
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- Also Known As:
- Casino Del Sol Hotel Tucson