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“Feast for the eyes but not for comfort” 4 of 5 stars
Review of Casino Del Sol Resort

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Casino Del Sol Resort
Ranked #9 of 130 Hotels in Tucson
Certificate of Excellence
Arizona
Level Contributor
85 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Feast for the eyes but not for comfort”
4 of 5 stars Reviewed November 19, 2012

This is one of the most beautiful casino's I have ever been in and recently hubby and I decided to spend the night. The room was very pretty but the couch was hard as a rock and they had those killer pillows that you fight all night to flatten.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Monirae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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703 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (247)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 12, 2012

My wife and I just spent one night here while attending a charity event and we thought the place was beautiful. It's new and clean with one of the best "standard rooms" we've ever stayed in. It was large with comfortable furniture, a great TV and a nice bathroom and shower. The bed was very comfortable although I couldn't stand the pillows but that''s just personal taste. We wouldn't normally stay at a casino except for the event but loved the interior archictecture and the staff we encountered were very nice and helpful and rightfully proud of their facility.
There is nothing inexpensive about the details and finishes in this facility. I regret we didn't have time to use the pool facility because it was as nice as any I've ever seen.
We didn't have an opportunity to try any of the restaurnts except for breakfast which was fine and reasonably priced.
Maybe I'm just too easy to please, but if somebody asked me to recommend a beautiful facility
in Tucson (and we have stayed at all of them) that offered large, comfortable, clean rooms and a knockout pool I wouldn't hesitate to recommend this spot based on my experience.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank DiamondbackDuo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, General Manager at Casino Del Sol Resort, responded to this review, November 28, 2012
Thank you so much for the wonderful comments. It is so nice to hear that we hit the mark in all areas. I would encourage you on your next stay to call the front desk and request a change of pillows, they have several types.
Again, thank you so much for taking the time to write such a great review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisle, Illinois
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 8, 2012

I loved this hotel. I have to say the pool was amazing, the food incredible and the service was good in some places and lacking knowledge in others. We had a beautiful room that overlooked the pool, mountains and future golf course. Everyone was extremely friendly but I have to say some were less apt to help you. I thought for sure that a "tribal" would be very knowledgeable in their own surroundings but I had to use the concierge to find a place to hike in the area. I have to say that is my only gripe about this place, We ate at the buffet for free because we signed up for their casino card and it was amazing! I am not a huge gambler so the 10 dollars I got from the house was just enough to get me started, I did end up winning almost 70.00! Which covered our drink tab, which brings me to the drink prices which are very high but I figure it has to make up for the very reasonable food prices. We took advantage of the Happy Hour specials as much as we could. The interior of our room along withe the aforementioned view was amazing. I judge a room on two things the shower and the bed, both were incredible! The bed was very comfortable with a ton of pillows, almost too many but I would rather have that problem than not enough. The shower head was so relaxing and the decor was beautiful. We did have an issue with our air conditioner the first night but IT came first thing in the morning and fixed the problem. The staff do work at their pace so being from Chicago I am used to a hurry up and get it done mentality, so when it took 20 minutes to get our drink at the pool it did cause some frustration. It was a quiet week when we were there which I kind of liked, but would have liked to have seen more people our age there. We are in our mid 40's and were definitely the youngest one s there. There wasn't much night life except for the casino so I recommend going Thurs - Sunday when all the entertainment is there otherwise it does get boring unless you love to gamble. The firepits by the pool at night were very romantic it could be a lot of fun if the place was busy with people. If you have kids I would recommend going elsewhere, I didn't see too many things to do other than the pool. Mobys was the best for food cheap and quick service and open 24 hours. I wish we could have stayed longer but had plans to visit the Grand Canyon and do some hiking. We will definitely come back and stay again, it was very relaxing, and we will have a weekend stay the next time.

Room Tip: Ask for a pool side view!
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank smb1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, November 20, 2012
Thank you for taking the time to write such a great review. We strive to ensure our guests are well-cared for, and it looks like we hit the mark. We look forward to your return when you can stay longer.

Again, thank you so much for your wonderful comments.
Melinda J. Vollmer,
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TUCSON
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 5, 2012

Yesterday we made our 3rd trip to this hotel. Each time we have stayed we have come away pleased with the experience. The front desk staff are friendly, and caring as well as efficient -- as are all the other staff that we have had contact with. Any requests are handled efficiently and quickly.
Rooms are beautifully appointed, with many amenities and the most comfortable beds. The pool area was great, especially this time of year.
As this hotel is adjacent to the Pasqua Yaqui Indian casino, there are many fine restaurants and of course a myriad of gaming venues. The Casino del Sol reminds me very much of a smaller version of the Paris Hotel and Casino in Las Vegas.
On each of our visits we have seen many families with very young children staying there. So gaming is not the only attraction.
The latest resort project is an 18-hole golf course. At this point it is in the land clearing stage and is visible from the elevator lobbies of the higher floors. It appears that there will be water features on quite a few holes. We have no doubt it will be spectacular when it is completed.
We live about 45 minutes drive from the Casino del Sol complex, but enjoy spending a weekend there now and then. It has become our most popular in-town get-away.

Room Tip: We found the rooms on the higher floors to be a little larger than those on the floors below.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank WPCTucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Guest Relations Manager at Casino Del Sol Resort, responded to this review, December 12, 2012
Thank you for your great review. We are pleased you enjoyed your stays with us. We are excited about the golf course and know it can only add to the enjoyment of our guests. Thank you again for taking the time to write such a nice review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peoria, Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 5, 2012

If you are an adult, but not a gambler this is a lovely facility. The spa is small but the staff is very pleasant as is the entire hotel staff. The pool is lovely. The pool and any "teen friendly" activities closed up around 11 and even walking to restaurants (during daytime as well as evening) in the resort is problematic as they must be escorted at all times. We received differing instructions from staff on what was acceptable so it was difficult to plan activities for 3 teens. There is nothing in the area to take them to do and the resort is pretty far from town.

The casino is not really interested in repeat business. After an entire weekend of playing at the tables we discovered we had not been rated at the tables. This means that the entire play was not recorded and that is how the casino determines discounts and complimentary services toward the spa, restaurants and hotel stays. It is an industry standard in the casino world. One of our party has been in the world series of poker twice and is an elite member in most casinos in Phx and Las Vegas. He spent over $2400 in play and 16 - 20 hours at the tables. 2 of us played considerably less but were also never recorded, despite giving our players club cards and playing at only one table the entire weekend. The issue was brought to the attention of Casino Mgmt and the response from upper management was somewhat surly and unapologetic. Even the dealers offered to attest to the time spent at the tables. After a promise of research and a week or more later we were told that "We will ALLOW you to have 7 hours of credited play". We shredded our players club cards and will not be returning. Which is unfortunate, as we visit Tucson often and without the kids we would have probably returned. If you go, leave the kids at home and play the slots. Don't expect the standard "Casino Experience".

  • Stayed October 2012, traveled with family
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Dennetp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, General Manager at Casino Del Sol Resort, responded to this review, November 28, 2012
I am disappointed to hear your stay with us was not what you expected. We strive very hard to ensure our guests have a good experience. However, I appreciate you taking the time to write a review of our property. All feedback is important.
Melinda J. Vollmer,
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Casa Grande, Arizona, United States
1 review
5 of 5 stars Reviewed November 3, 2012

The hotel staff, especially the front desk was exceptionally courteous. Lesah and her crew were professional and made us feel welcomed. The room was immaculate and really made our stay quite enjoyable. We stayed on the 10th floor and the view was spectacular! The casino has many gaming options and the food at Primera was more than your typical bar food and quite tasty!
Upon returning to our room late at night, our covers were turned down and our robe and slippers (provided by hotel) were out! I would definitely stay here again. We had a a jetted spa tub and look forward to getting to use it next time!

Room Tip: Get a suite! Well worth it!!!!
See more room tips
  • Stayed September 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Randee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, November 26, 2012
Thank you so much for your wonderful comments. Our staff works very hard at ensuring our guests have a great experience, and it looks like they hit the mark. I will definitely pass this on to our staff. Our suites are, as you say, well worth it, and we are glad you were able to enjoy the suite and the view.
Thank you again for your comments. We look forward to your next stay with us.
Melinda J. Vollmer,
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chilhowie, Virginia, United States
Level Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed October 31, 2012 via mobile

I didn't stay here so I can't review the hotel, but the casino and restaurants were first class. Very nice and courteous staff. Great table games and helpful dealers. This place is well maintained and very well ran.

  • Stayed October 2012
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
Helpful?
1 Thank Jacob E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelindaGuestServMgr, Manager at Casino Del Sol Resort, responded to this review, November 7, 2012
Thank you for you wonderful comments concerning our property. We are very happy to hear we rated five of five in your opinion with TripAdvisor. Come and visit us again the next time you are in town.

Melinda J. Vollmer,
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casino Del Sol Resort

Property: Casino Del Sol Resort
Address: 5655 W Valencia Rd, Tucson, AZ 85757-9714
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Tucson
#5 Luxury Hotel in Tucson
#6 Romantic Hotel in Tucson
#8 Family Hotel in Tucson
#12 Business Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:4 star — Casino Del Sol Resort 4*
Number of rooms: 215
Official Description (provided by the hotel):
Casino Del Sol Resort, Spa and Conference Center is a Forbes Travel Guide Four-Star Resort and a Four-Diamond Triple AAA resort nestled in the secluded mesquites of the high desert; and just 15 minutes from Tucson International Airport and downtown Tucson. Includes: *Hiapsi Spa and Fitness Center*Prema Lobby Lounge*Festa International Buffet*PY Steakhouse*Ume Asian Cuisine Sushi Restaurant*Expansive pool area featuring the Oasis Pool Bar*High Limit Lounge*Covered parking garage*Various other restaurants ... more   less 
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Also Known As:
Casino Del Sol Hotel Tucson

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