We were booked in for two nights at the hotel and left early after a terrible first night.
When we arrived we noticed a large sporting group was staying. The night turned out to be very noisy with the group making it very unpleasant. The desk staff were clearly unprepared for such a situation. We were told that by 9pm it would be quiet, but it was not.
When we returned from dinner some of the group were hanging out of a second floor window talking to others in the parking area, who were throwing stones at them! There was also a lot of noise, running, bad language and people hanging out in the corridors.
We called the desk at 9:45 pm were told there was nothing that could be done. We were told management had been advised of the situation and that security was not available. The staff were finding it difficult to control the situation and the group were not responding to their requests.
So, we had a very unpleasant stay – not restful at all. Sorry but not what we have come to expect of staying at Hampton so far on our trip! Let's hope it's a one off but it really cannot go unrecorded.
I feel the management of the hotel really dropped the ball on this situation. There should have been a zero tolerance on this sort of behavior and action taken as soon as it became clear what was happening. YMMV
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- Also Known As:
- Hampton Inn & Suites Tucson East / Williams Centre Hotel Tucson
- Hampton Inn And Suites Tucson East / Williams Centre