This hotel is cheap. People who book cheap hotels don't care about the frills. I don't care about the frills. If my wife and daughter hadn't have been with me then my old camping buddy Mike and I would've stayed in the National Park on the ground. I'd have rather stayed on the ground in rattlesnake country than here. It is the worst hotel in the long strip of hotels near the airport, without question.
Aside from the knit picky things, here is the reason you need to avoid this place.
My wife made a reservation through hotels.com, as it turns out that means that it isn't a true reservation, but is in fact a "paid reservation". This was a problem (we found out later) because we reserved and paid for my buddy Mike's room even though he gave them his credit card and asked to be charged for the room.
We stayed two nights. During the day after our first nights visit, my buddies iphone went missing. After tearing apart, as it turns out, a filthy room to find it we still had no luck. Later that night he checked an app that showed his phone about ten blocks away in a rough neighborhood. We talked to the desk, which was worthless. They gave us the number for the owner, Raj Patel, who is even more worthless. We call the police (from my phone as his is stolen) and they tell us that they can meet us at the address and attempt to recover the phone.
We go to said address. No answer at the door, surprise surprise. Then Raj calls me and says that he looked at the personnel files and he believes the thief just showed up for work. Back to the hotel. We call a separate police officer, for jurisdiction reasons, who takes a little over an hour to meet us and interrogate the suspected thief. We wait. We've already checked out so we wait in the breakfast lounge. Raj calls again, asks if we'll wait outside so as to not make a scene in his hotel. For whatever reason, we do. We wait on the curb of a crap hotel.
Finally, the cop comes out and says we have gotten an admission of guilt. We'll go to the house and try to recover the phone. They do after 45 more minutes or so. They forgot the case and other things so they go back and have us meet them around the corner from the house again.
Now, Mike did get his phone back. He did get the case back. He and I wasted the last day of our vacation chasing Raj's scummy employees through the slums of Southern Tuscon and sitting in his smelly breakfast nook. (By the way, this breakfast is worse than any you've ever had. Unless of course, you like under microwaved sausage patties very plain stale breads and super pulpy orange juice.)
Raj apologized and said everything and nothing if you know what I mean. He's full of it. Completely full of it. He talks over you and about anything but taking accountability. He eventually, and begrudgingly offered up the ole' "anything I can do to help I will." He suggested that he'd discount the rooms. Here's where it gets worse. I come home to find out that I got charged for both suites for both nights and Mike didn't get charged. I called the hotel and they can't do anything. I called hotels.com and they can't do anything. I called Raj and he was extremely insulting.
He said to me, "Mike is the victim, not you! I don't owe you anything." (which is actually true) He then actually said to me " Okay, you're a smart guy if I don't have your credit card info how could I refund you the money, smart guy." I think he thought he had me stumped, but I said "I am a smart guy Raj, here's a simple solution write me a check and I'll give you my address right now" He declined.
AVOID this place, it isn't worth $20 of savings to be next door I guarantee.
Also, the breakfast is a nightmare and the carpets are filthy. With a one year old daughter I can confidently say the carpets are filthy!
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- Also Known As:
- Comfort Suites Airport Hotel Tucson
- Comfort Suites Tucson
- Tucson Comfort Suites