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“Traveling on the Road” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Tucson

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Holiday Inn Express Hotel & Suites Tucson
Ranked #41 of 130 Hotels in Tucson
Certificate of Excellence
Culver City, California
Level Contributor
101 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Traveling on the Road”
4 of 5 stars Reviewed July 22, 2014

If you're traveling and need to pull off the road for the night this clean Inn is updated, the bed is very comfortable and it is conveniently located off the 10 Interstate. The king room was spacious, modern and located next to a restaurant. The room also had a flat screen tv, free wi-fi, microwave and mini fridge. The complimentary full breakfast was hot and had a good variety of foods to choose from. It has all the conveniences and amenities that a traveler needs.

The hotel staff was very courteous and friendly and the parking lot had enough spaces to accommodate rental trucks or vehicles towing vehicles.

Room Tip: Always inspect your room before taking it. The room may not accommodate your needs or tastes. Alwa...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Service
Helpful?
Thank Jeane141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John B, General Manager at Holiday Inn Express Hotel & Suites Tucson, responded to this review, July 23, 2014
Thank you for your review about your recent stay with us. We are pleased to hear that our hotel met all of your needs, from the accommodations to the breakfast to the quality of service our staff provided to you. There are many choices in the Tucson area... Thank you for choosing us as your lodging provider. We appreciate your business and hope to see you again next time you pass through the area.
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146 reviews from our community

Traveler rating
    68
    58
    12
    3
    5
See reviews for
56
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Lawrence, Massachusetts
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 25, 2014

We had a lovely large room with 2 queen beds. It was clean, well kept, nice comfortable beds. The bathroom was clean and had plenty of towels for the 4 of us. We stayed 5/16, 17 and returned to Tuscon on 5/22, 23 and stayed there again. We had been so pleased with our first stay we booked immediatly for the other days. Having breakfast included was a bonus. The food was buffet style, but was excellent. They served eggs, bacon, rolls, pancakes, juices, coffee and many other items on the buffet. All was tasty and freshly prepared. I cannot say enough about our stay. I will definitely return when I am in Tucson; and will recommend to all my friends. The front desk staff and manager Len were very helpful.

Room Tip: Second floor room gives a good view. Book ahead.
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Elaine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John B, General Manager at Holiday Inn Express Hotel & Suites Tucson, responded to this review, July 1, 2014
Thank you so much for writiing such a fantastic review of your recent stay with us. It is wonderful to hear that you enjoyed your first stay with us so much that you returned a week later for a couple more nights. Our team does its very best to live up to the our Brand and they will be pleased to read your comments. Thank you again for choosing to stay with us while in Tucson. We look forward to seeing you again on your next trip to the Tucson area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 13, 2014

This hotel looks as if it has had updates. My room was very clean and very comfortable! King size bed with soft sheets and blankets was great to crawl into after a long day on the road. New in room fridge and microwave along with the flat screen tv. Desk and separate sitting area. Plenty of outlets for electronics. The front desk person was super friendly and helpful! I will stay here again.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank rose1507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John B, General Manager at Holiday Inn Express Hotel & Suites Tucson, responded to this review, June 16, 2014
Thank you for taking the time to write a wonderful review of your recent stay with us. We strive to provide outstanding service and a quality product for all of our guests and love to hear about it when we achieve that goal. Thank you again for choosing to stay with us. We look forward to seeing you again next time you visit the Tucson area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoney Creek, Canada
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed June 6, 2014

We arrived at the hotel to be welcomed by several staff members smoking at the entrance, to have the reception clerk but out her cigarette on the building then very nicely, welcome us. We registered and again, the reception clerk was lovely, very polite. We arrived at our room to discover the fridge had not been cleaned out from the previous guest, which made me question the overall cleanliness of the room. The gym was small and the equipment poorly maintained. The breakfast was okay but my milk was sour and the peanut butter was hard. Coming from such an amazing experience at the Holiday Inn Express in North Scottsdale, we were so disappointed and cut our stay to one night. Everyone we encountered was pleasant but the hotel seemed tired.

  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Julia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John B, General Manager at Holiday Inn Express Hotel & Suites Tucson, responded to this review, June 9, 2014
Thank you for taking the time to write a review of your recent stay with us. I am so sorry to hear about the issues that you encountered during your stay. I have addressed the smoking issue with the staff and followed up with our housekeepers in regards to checking all the cupboards and fridges for items left behind. If you choose to return again in the future, please call the GM (John Bush) in advance so that I can personally ensure you have a pleasant and comfortable stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glendale, Arizona
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed May 13, 2014

Long time user of Holiday Inn hotels. This one looks OK from the outside, but the inside/rooms have lost their luster. I booked it for the convenient location. The area of town is not the best. There are two other hotels, so I felt relatively safe due to the amount of people coming and going.

The view out your window is great. The front desk was inattentive and gave me rooms next to the elevator even though I asked for something quiet. I was with my in-laws and felt embarrassed by the quality. I asked at the front desk and they said the hotel was 5 years old. Our rooms looked like someone had partied in them for 5 years straight. The carpet was wet/moist and there were white stains or goo on the carpet. I had my 4 and 5 year old with me and felt uncomfortable with them on the floor.

The bathroom in comparison with the room felt and looked very clean.


The breakfast was typical, but missing the sweet rolls. The pool was usable. Everything else was typical of Holiday Inn. Based on the rooms we stayed in, I would not stay here again.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank AZTrailBlazer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John B, General Manager at Holiday Inn Express Hotel & Suites Tucson, responded to this review, May 14, 2014
Thank you for taking the time to write a review about your stay with us. We are sorry to hear about the issues you encountered. We have addressed all the concerns you posted in the review and hope that you will give us another opportunity to shine next time you visit the Tucson area. Please feel free to contact the GM prior to your next visit so that he can ensure all of your needs are accommodated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 30, 2014

This property was close to a few locations we knew we were heading to visit, so it made sense. The online reviews were helpful in narrowing selection--had seen many previous comments about good service. Our trip was no exception. We arrived a little early but they let us check in without a hassle. The room was clean and comfortable. The pool was well-maintained. The breakfast was a terrific value. The selection of hot and cold items was a nice mix and satisfied my family every morning. I would definitely recommend it.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank AndreaM2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John B, General Manager at Holiday Inn Express Hotel & Suites Tucson, responded to this review, May 5, 2014
Thank you for taking the time to write a review about your recent visit with us. We certainly appreciate all of the positive comments about our room quality and professional staff. Thank you again for choosing us while visiting Tucson. We hope to see you again next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alameda, California
2 reviews
5 of 5 stars Reviewed April 29, 2014

We had to choose this hotel because the other 'sponsor' hotels for the event we were attending were sold out. I ended up quite happy to spend less and get a great hotel experience for my dollars. The staff was friendly and bent over backwards to be helpful. The rooms were clean, Breakfast was relaxing and there was a great variety of food. The pool and facilities were well maintained. My ONLY complaint is that the room air conditioners are very loud at night. Nevertheless, top rating!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JEL8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John B, General Manager at Holiday Inn Express Hotel & Suites Tucson, responded to this review, May 5, 2014
Thank you for taking the time to write a review of your recent stay with us. It delights us to know you enjoyed your stay from the quality of the room to the variety of the new breakfast offerings. Thank you again for choosing us while in Tucson; we hope to see you again when your travels bring you back to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Tucson

Property: Holiday Inn Express Hotel & Suites Tucson
Address: 1564 West Grant Road, Tucson, AZ 85745
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#33 Business Hotel in Tucson
#38 Family Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Tucson 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Welcome to the new Holiday Inn Express & Suites. With the friendliest staff around, come and let us make your stay! Our new Tucson hotel is ideally situated 12 MI from the Tucson International Airport. Minutes away from downtown Tucson and the University of Arizona campus.Families will appreciate our Tucson hotel's close proximity to local attractions, like the Reid Park Zoo, the Arizona-Sonora Desert Museum, Old Tucson Studios and 4th Avenue shopping. Guests of our Tucson hotel can spend a day strolling through beautiful downtown Tucson or take a short, scenic drive to the Saguaro National Park, home to Saguaro cacti.With convenient access to companies such as IBM, Raytheon and the Arizona National Guard, our Tucson hotel's choice location is near the Tucson Convention Center and ideal for business travelers who plan to attend meetings in the area. Our on-site business center offers printing, copying, and faxing services for your convenience, as well. During your stay at one of the very best Tucson, Arizona hotels, be sure to relax in the heated, outdoor pool and whirlpool, guest barbecue grill, utilize the well-equipped fitness center and surf the web on our free, high-speed, wireless internet access. In the mornings, you can also enjoy our complimentary, hot breakfast featuring 100% Arabic Smart Roast coffee and our signature cinnamon rolls. Check out our great Tucson hotel's deals. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Tucson

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