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“Love the hotet but....” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Tucson

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Holiday Inn Express Hotel & Suites Tucson
Ranked #45 of 130 Hotels in Tucson
Certificate of Excellence
Kalamazoo, Michigan
Level Contributor
189 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Love the hotet but....”
4 of 5 stars Reviewed February 27, 2013

Hotel is nicely maintained and conveniently located but turning left on Grant Road is difficult during rush hours and although you can run or bike in the "dry riverbed" which is nice, there area around the hotel feels a bit uncomfortable. The breakfasts are "holiday inn" quality but who can complain of free breakfast. Staff even provides "music" by singing and humming while putting items out, distracting for my husband although I didn't notice it when I breakfasted an hour or so later than he.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Sunny405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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149 reviews from our community

Traveler rating
    70
    59
    12
    3
    5
See reviews for
57
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
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English first
Boston
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed February 18, 2013

Stayed for three nights, hotel is very clean and close to highway, with NO noise from highway. The free breakfast is adequate, nothing special, toast, cereal, yogurt, grit and some hot food. Coffee is barely passable. Bring your own! Only issue we had was another guest who left a happy dog in the next room for several hours.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Mom2OneBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson, responded to this review, July 19, 2013
Dear Mom2OneBoston,

Thank you for taking the time to express your thoughts and concerns. We are so glad you liked the cleanliness of our property and the convenient location of our hotel to the highway. We are sorry you were not satisfied with our complimentary coffee and also apologize for the neighboring noise you have experienced during your stay. We appreciate your feedback as this is our best resource for improving guest services. Thank you for staying and we hope to serve you again should your travels bring you back to Tucson, AZ.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heflin AL
Level Contributor
207 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed February 15, 2013

We stayed here six nights during the Tucson Gem and Mineral Show In February and we were really pleased. The hotel is in a really good location right off of I-10 and that made it really easy to get around Tucson to all the different shows. The rooms were clean and well furnished. Our check-in was efficient and friendly. When we got to our room, our refrigerator would not work and within minutes someone came and brought us another one which he said was too loud so he got the other one working and we never had another problem. All of this happened in less than 30 minutes so they are really responsive to your needs. This fellow is a real asset to the hotel. The breakfast area was clean and well stocked. We would definitely stay here again.

Room Tip: We stayed on the first floor facing the parking lot.
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank yarmap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulysses, Kansas
Level Contributor
82 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed February 1, 2013

Was very satistied in our stay as it was very clean and tidy. Was somewhat anxious after reading other reviews but we could not complain. Excellent location and the staff was courteous and knowledge about town. Will stay there again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Bill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed January 9, 2013

Have to admit, never stayed at a # 24 on a TripAdvisor Inn list before - usually try to stay in the top 5 - 10. But when I drove by the only one I could afford I wasn't impressed with it's parking - from a security point of view. Glad I decided to pass. This Holiday Inn is in an excellent location, easy to find - perfect for someone new to the area. Right off the Freeway on Grant Road, 2 right turns and you are there. Tucked back from the main road, past 2 other hotels, it has a huge, dead end parking lot - perfect for Boys hauling Toys. As always I asked the clerk - Stephen - to pick me the room he would stay in - it was facing the parking lot and the Freeway in the distance but dead quiet all night ( I guess it's the other side where the warehouse is you want to avoid ). All the people I dealt with at this Inn were very polite and helpful, which is always the perfect start. Nice Inn, nice people, nice room - made for a nice stay. Great room - compact - but all the amentities I have now come to expect were there - Iron&board/microwave/small fridge/killer flat TV with a great cable package/ excellent work desk with plugs everywhere/hardwired and wifi access. A/C and heat worked excellent and I controlled them. The bed was ok - a bit too firm and nothing special but I slept well and that's what counts. The bathroom was fine - all the toiletries one would expect, hairdryer, great towels, great water pressure and shower. The 24 hr weight room was adequate- althought the treadmill didn't work for me. The pool is outdoors but heated, the outdoor jacuzzi was awesome, Excellent self serve laundry facilites(nice to be able to buy soap but you have to be able to get quarters too), great breakfast. A bit of a drive to eat supper but nothing too onerous. The list just goes on, all great, all worth recommending to fellow travellers. So the obvious question is - why only #24 ?. Well I know for me the nonsmoking part is a really big deal, usually I see it front and center on TripAdvisor pages but didn't here. Location is another and this one is perfect, especially for the 30 guys I saw later checking in later with their trucks and toys ( poor Stephen - whatever he gets paid he deserves more) Perhap it is a bit undersold, maybe it needs more reviews for us travellers, I don't know - but I would stay here again and would recommend it to a friend. As usual I shot video here but only of the room - just in too big a hurry the next day to go to Mexico. Trust me - the rest of the place is great. Just make sure to ask for the best room.

Video @ http://youtu.be/w11zewT9UO4

location on googlemap @ www.yolotraveller.com

Room Tip: Stay away from the warehouse side - ask the desk
See more room tips
  • Stayed December 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank yolotraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverview, Michigan, United States
1 review
5 of 5 stars Reviewed December 6, 2012

I thought I would share my recent experience at this Holiday Inn. I was in town visiting family, and I must say, I was very pleased by my experience. The staff was very friendly and helpful, they recommended a couple great places to dine. The bathroom was spotless, the beds fresh and comfortable, Internet access, everything you expect In a hotel was there. Thank you for making my trip enjoyable!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mari S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 13, 2012

I just had an excellent stay for a great price at this location. Really impressed. My husband & I found ourselves at an awful hotel the night before, and we had to find another hotel last minute. I found this place, doubtful that we'd be able to get a room easily so extremely early in the morning with no reservation on a homecoming weekend, and I certainly expected a hassle.

Instead, the front desk receptionist, Sharae(sp?), was incredibly accommodating and worked us into a room quickly, unbelievably quickly. The room was pristine, the building appeared new and was fastidiously maintained, and the service over 3 days was wonderfully polite. Each time I entered or left the building, an employee greeted me.

I felt safe in the hotel and in the parking area, which was well fenced & near other well maintained business buildings & hotels. The breakfast was good. Our room was quiet and didn't have any of the annoying noises from other guests that you get at a lot of other places where the walls are too thin. The bathroom was well stocked and replacements (soap, towels, lotion, tp, coffee) always arrived in abundance the next day. I saw cleaning staff at work every time I ventured out of our room, and it was obvious they took their work seriously. The building was spotless. A larger sized room frig and free wifi was a plus. A+ for service, room quality, experience and cleanliness.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank BobBobBob300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Tucson

Property: Holiday Inn Express Hotel & Suites Tucson
Address: 1564 W Grant Rd, Tucson, AZ 85745-1404
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#33 Business Hotel in Tucson
#38 Family Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Tucson 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Welcome to the new Holiday Inn Express & Suites. With the friendliest staff around, come and let us make your stay! Our new Tucson hotel is ideally situated 12 MI from the Tucson International Airport. Minutes away from downtown Tucson and the University of Arizona campus.Families will appreciate our Tucson hotel's close proximity to local attractions, like the Reid Park Zoo, the Arizona-Sonora Desert Museum, Old Tucson Studios and 4th Avenue shopping. Guests of our Tucson hotel can spend a day strolling through beautiful downtown Tucson or take a short, scenic drive to the Saguaro National Park, home to Saguaro cacti.With convenient access to companies such as IBM, Raytheon and the Arizona National Guard, our Tucson hotel's choice location is near the Tucson Convention Center and ideal for business travelers who plan to attend meetings in the area. Our on-site business center offers printing, copying, and faxing services for your convenience, as well. During your stay at one of the very best Tucson, Arizona hotels, be sure to relax in the heated, outdoor pool and whirlpool, guest barbecue grill, utilize the well-equipped fitness center and surf the web on our free, high-speed, wireless internet access. In the mornings, you can also enjoy our complimentary, hot breakfast featuring 100% Arabic Smart Roast coffee and our signature cinnamon rolls. Check out our great Tucson hotel's deals. ... more   less 
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Holiday Inn Express Hotel And Suites Tucson

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