I didn't think the day would come that I would write a negative review of the Westward Look. However, our 6th trip in as many years has compelled me to do so.
We could not get a quiet night's sleep until day 4, due to two noise issues. The first was due to a loud bang we would hear when the heat turned on, sounding like someone was trying to break in through the front door. This is not a welcome sound in the middle of the night. We reported it to the front desk and nothing was done. After the second night of this, we insisted that someone come and look at it. When we demonstrated the problem, he quickly opened the grate and found that the filter was loose. Taping it in place fixed the problem.
Having fixed that problem, we then had an issue with the mini fridge. It continually made a deep breathing sound. While it was somewhat tolerable during waking hours, it was all you could hear while trying to sleep. We asked them to fix the problem and they did nothing. By day 4, we told them to replace the fridge. When they did, we got the same amount of noise. At that point, I suggested they move it to the bathroom and install an extension cord so that we could close the door to stanch the noise. (See photo.) At that point, we finally got the problems fixed, but it took 4 days to get there.
As for housekeeping, we found one day where the bath mat disappeared, another day where the TV remote was found under the bed after a long search, and many days where there was no body lotion. Um, we're in a desert with low humidity. We sorta need the body lotion.
When we told them that we had run out of regular coffee and there was only decaf in the room, they gave us a bunch of decaf, not regular. We made them come back and provide regular coffee and take the decaf away.
The internet was spotty. Even though the WiFi signal was strong, there were certain websites that we could not reach from time to time. It was quite frustrating.
We had one dinner in the Gold Room. We used to enjoy going there. This time, we were seated near a door that had a high volume of traffic and were subjected to continuous blasts of cold air. The food was not up to their former standard. My pork chop was tough. The Lookout Grill is still OK, however.
Thankfully, the Sonoran Spa is still at the high standard it has set for many years. The staff are wonderful.
Based on this experience, I can't see us returning. We filled out a guest comment card and gave our contact information in hopes that we would hear from management. It has been a month and a half and we have heard nothing.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Orbitz, Priceline, TripOnline SA, Hotwire, getaroom.com, Evoline ltd, HotelQuickly and Cancelon so you can book your Westward Look Wyndham Grand Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Westward Look Hotel Tucson
- Westward Look Tucson
- Westward Look Resort