Comfortable room and very pleasant grounds; most of the staff were really nice but not all were remarkably competent (except for housekeeping staff - they were fantastic). I did love the location: it feels out in the desert but stores and restaurants are very close. I did have some frustrations, though.
Some things things felt cheap and sneaky: Extra $20/day resort fee that is not optional but is not quoted in original price (so while $99/night sounds great, it will be closer to $130 with taxes and resort fee). Wireless didn't work and I had to call 3 times to get it fixed; it was excruciatingly low bandwidth even when "working" such that it was hard to accomplish daily work tasks. There were prompts to upgrade the wireless, without telling you what it would cost you. "Fresh seasonal berry salad" at the grill with exactly 5 little berries on it. No classes offered at the spa, despite advertising. Etc.
Other general lack of quality issues: Locked out twice for door key cards that demagnetized once, then were not extended when I extended my stay. Can't turn on shower without getting yourself and floor soaked. Every step in room above mine clearly audible. Main pool closed for problems with water chemistry. At checkout, front desk clerk asked how my stay was and I said it was okay but I had some problems, her reply was "oh, that's nice" (she wasn't being snarky, just wasn't listening at all)...
I know that's a lot of little complaints, but they added up and left me annoyed, especially given the extra "resort fee" I was paying, that implied I was getting bonus services. It wasn't bad, just not as nice as it advertised/could be. It seemed a good deal for midsummer, but you get what you pay for. Major plus for them: We left an expensive watch in the room, they located it for us and (after several phone calls) shipped it back. That doesn't always happen at hotels and we're grateful.
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- Also Known As:
- Westward Look Hotel Tucson
- Westward Look Tucson
- Westward Look Resort