There are many positive attributes to this resort and a few negatives. Being a positive person I will start there.
First, and very importantly, all staff were very friendly and made every effort to accommodate our needs or answer any questions.
The resort is situated on 80 acres and practically backs up to the Santa Catalina fore range. The grounds are immaculately maintained by a small army of personnel. The resort has three pools (two for lounging, one lap pool), an excellent fitness center with modern equipment (treadmill, stairmaster, bikes, ellipticals, free weights, and weight machines), tennis courts, conference rooms, spa which includes massage, manicure/pedicure, ramadas (I think those are more for looks), and an equestrian center. Adjacent to and connected to the lobby is a bar,restaurant, and coffee bar.
Westward Look pays homage to the desert environment. It does not try to make the resort into Hawaii or a golf course. You will find a lot of crushed granite pathways, Ocotillo, Saguaro, Barrel, and Sanita Cactus, Jumping Cholla, Agave, and Palo Verde. In fact, there is even a foot path (about 3/4 mile) you can walk in the early morning or evening where you can see all these desert plants. It is a very peaceful walk and provides fantastic vistas of the Catalina metamorphic core complex just to the northeast.
The cottages are clean and tidy, decor was a bit dated, and include plasma TV, small refrigerator, iron, and safe. The air conditioner worked on demand and had no problem cooling the room. Wifi access is readily available (not free, more on this later) and you can easily upgrade to faster access.
The pool and surrounding areas were kept immaculately and there were plenty of recliners and umbrellas, and towels. The main pool has a pool-side bar where you can get food and drink (although it seemed closed most of the time).
A few issues that a posh resort such as this should eliminate:
Signage! This is a huge resort. I know that management wants the guest to feel like they are in the desert, but signage is minimal. For example, each cottage 4 plex should be marked as unit A or B or C. This was not the case. We had to rely on the map, which didn't identify the units either. The staff wrote them on the map. This facility has many parking lots. Each lot should be labeled something like parking for Units A, B, and C...
The shower in the room was badly clogged by hard water deposits. One could not get a fully pressurized stream of water. Even at the low water flow, the water drainage was poor. I'm pretty sure this could be rectified with a new shower head and some occasional rootering of the drain.
Finally, and annoyingly, Westward Look charges a $20 per night resort fee. I asked the staff what the fee covers. She said it covers the resort, internet, and other amenities. I asked if this was a mandatory fee and she said that it is. I went back and looked at my Orbitz booking and sure enough the fee was there. Of course it was in smaller writing below the primary booking, but it was there. I am not sure why this is not part of the rate since it is mandatory. Using this method, a hotel could lower rates like crazy and make everything a mandatory fee. Another reason I found this annoying was that the staff said that wifi access at the resort was free, obviously a falsehood. Finally, for what we paid, it would have been nice to have a continental breakfast included (afterall they did charge a resort fee). Continental breakfasts are pretty standard in many hotels these days.
Overall I would definitely return and I would recommend to friends.
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- Also Known As:
- Westward Look Hotel Tucson
- Westward Look Tucson
- Westward Look Resort