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“Westward Look is a Keeper”

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Westward Look Wyndham Grand Resort and Spa
Ranked #26 of 129 Hotels in Tucson
Reviewed May 1, 2008

This is a lovely resort, very southwestern. The grounds are beautiful with plenty of paths meandering around the gardens and through the desert. Some renovation of a section of guest cottages is in process but it did not impact us in the least. Our room was spacious and comfortable and very private with a small patio facing one of the pools. We found the staff courteous and attentive and the food was very good (not extraordinary) -- we ate breakfast and dinner in the Gold Room once each, room service for breakfast once and a la carte once from the coffee cart on the terrace. I would definitely return and would recommend this hotel without hesitation to others visiting Tucson.

  • Stayed: April 2008, traveled with family
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1  Thank huevosverdes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,732 - 2,738 of 2,887 reviews

Reviewed May 1, 2008

This Hotel has a lovely setting, nice amenities..albeit a little dated. The spa was very nice indeed. The restaurant's food was truly great, but the wait for every meal was really long.

Our room reservations were made 3 months ahead for a family reunion. Two conditions were ASSURED: (1) we would have 4 adjacent rooms in a casita, and (2) one room would be handicapped accessible.

Upon arrival, my room was not available until after 6 although we came in the early afternoon. When we got in, it was immediately clear that we did not get a handicapped accessible room at all.

The staff was not helpful when we reminded them that this had specifically been assured when we booked our stay in January. The only option offered was to move to a room separated from the reunion group (on other side of the huge hilly property)--or leave.

There was no apology about the situation -- and also no apology for the fact that the cleaning staff and hotel staff used ALL of the handicapped parking for their hotel golf carts (the whole day!!!) When hotel staff left the disabled spaces in the evening, non-disabled guests used the spaces,,,saying they were were told it was ok to park in disabled parking to be closer to their rooms.

When these parking violations were pointed out, a handicapped bath chair appeared in our room (although I had only asked for was a bar next to the toilet). A support bar never appeared...we gerryrigged a luggage rack between the wall and toilet to serve as a semi-stable device.

Too bad the service is poor. The hotel setting is really very pretty.

Stayed: March 2008
2  Thank fgossette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2008

Obviously, people have very differing experience here, and some rooms have been renovated and some need a lot of work. People should know that this is a historic property, and one of the first resorts in Tucson, period. If that has no value to you, then don't stay here.

My room was fine -- not the best location, being in one of the north-facing, lower level suites, but it was pleasant and relaxing. The mountains are still magical, and the city seems a lot farther than it is -- best of both worlds. The restaurant is excellent, and the spa was well-maintained. Free wireless internet was available. The staff were all courteous and helpful, for example,
in tracking down a package that was delivered for me by FedEx. I really enjoyed the best of the old and new Tucson here.

  • Stayed: December 2007, traveled on business
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1  Thank Andri07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2008

The grounds of this hotel were very well maintained and very beautiful. There are several walking trails around the hotel that are very nice. The hotel offers horseback riding, and has a full service spa. The entire staff was probably the friendliest I have encountered at any hotel. They went out of their way to make you feel at home.

The room was OK. The bed was very comfortable, but the armoire that housed the TV was off to one side of the room, so it was difficult to watch unless you laid all the way to one side. The sofa set showed wear and was dirty, but the rest of the furniture was good. Bring your own blow dryer as the one provided in the hotel barely did the job (especially if you have long hair). The resort is planning on updating all the rooms as they had displays of the new decor in the lobby. Overall, the room was very clean and cozy.

I also appreciated that all areas at night were well-lit, especially around the room entrance.

The pool area was nice with padded lounge chairs and beverage service! The outside patio from the lobby has a breakfast cart in the morning/afternoon that serves pastries, fruit and Starbucks coffee (not just regular coffee, but most everything you can normally get from Starbucks).

Parking was a bit scarce but I always found a place. We were also part of a convention that was held at the hotel, which most likey explains the parking situation. Please note that there is parking by the rooms, but the main parking lot for the resort is a bit odd as it seems to be built on a sloping hill divided into several sections, so be prepared to walk up hill when heading to the resort.

This resort is also located in town, and not off the beaten path. The views are specatcular from the roof-top dining area.

After the rooms are upgraded, I would definitely stay here again. The resort was a very peaceful, tranquil place to stay and encumbers the beauty of the surrounding desert.

  • Stayed: April 2008, traveled on business
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1  Thank tbalberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2008

First let me point out this was a priceline stay at $100 night.
Resort was full so understandable was placed in one of the old rooms. Could not check into our room until after after 5:00pm. The repair done to water damage in the bathroom appeared to have been done by a 10 year old. Mold that could easily been taken care of with household clearner. We stayed for three nights and the the carpet was never vacumed, same tootpick and dental floss remained in the middle of the floor, even after a $5.00 tip left for housekeeping the first day. Took two days (three calls to front desk) to have the panties the previous guest left on the patio removed. Half way through breakfast found a long hair in my breakfast burrito. Housing keeping golf cart blocked our car in (handicaped space). Staff very friendly. Other reviews regarding grounds are accurate. First time ever really gotten burned with a priceline stay, would have been real unhappy if we had paid rack rate.

  • Stayed: April 2008, traveled as a couple
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4  Thank ribbitOregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2008

I stayed at the Westward Look with my family -- wife and 2 teenage daughters -- for for nights in the second week of April and we thought it was great. The grounds and pool areas, etc. are well kept as others have noted. The trails allow you to experience the desert beauty any time you like. We are not as particular as some might be, and we thought the room was comfortable and attractive. True, the hot water handle did not work that well on one sink (perhaps I had the same room as an earlier reviewer who noted that), but the views out the sliding glass doors and constant chatter of desert birds seemed to more than make up for it.

For those who like the most fancy of resorts, this might not measure up 100%. For those looking to experience the beauty of the Tucson area and have a very comfortable, friendly base of operations, it could be great. We did not use the restaurants (we were away from the hotel much of the time) but our one room-service breakfast was very good and very reasonbly priced. The kids liked having the pools, hot tub, and tennis available, and that made it easier for mom and dad to just let them go when we were more in the mood for chilling out (though we usually joined them). It was great to feel as if we were still in the midst of the desert at Westward Look when we returned from our jaunts to Mt. Lemmon etc.

The setting is a big part of the attraction and value. Be warned though, this is not out in the middle of nowhere, which some might prefer. This is an 80-acre resort in the midst of a low-density suburb. A few houses are close to the resort and visible, but then again, you are right up against some beautiful mountains. Overall, a good balance.

I highly recommend it for those who are not super picky. Staff was very friendly. Overall an excellent value. I hope the upgrades that are underway do not cause big changes in prices. I'd love to go back.

  • Stayed: April 2008
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1  Thank BuddyPennsylvania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2008

After reading some reviews about the resort that were very negative, went ahead and stayed anyway as the price couldn't be beat and I still rely on Frommer's as a good guide and they highly recommend it. I vacationed with family members that included children. This hotel is beautiful, authentic Southwestern style structures set in 80 acres of Sonoran Desert. The rooms were large and very clean. The staff was extremely accommodating to every request made. We used the pools, hot tubs, gym and ate breakfast in the restaurant every morning. All the dishes were excellent and beautifully presented. Also enjoyed a wonderful prix fixe dinner that was delicious. The hotel is undergoing renovations, which never impacted on our stay. I do agree that the beds are much too soft and must be replaced.

  • Stayed: April 2008, traveled with family
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Thank NY55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westward Look Wyndham Grand Resort and Spa

Address: 245 E Ina Rd, Tucson, AZ 85704-7011 (Formerly Westward Look Resort)
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Tucson
#12 Spa Hotel in Tucson
#12 Luxury Hotel in Tucson
#22 Family Hotel in Tucson
#28 Business Hotel in Tucson
#36 Romantic Hotel in Tucson
Price Range: $108 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westward Look Wyndham Grand Resort and Spa 4*
Number of rooms: 244
Reservation Options:
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Also Known As:
Westward Look Hotel Tucson
Westward Look Tucson
Westward Look Resort

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