The young gentleman who checked me in with informed us that he would not charge our hotel charges room until checkout, however, that was not the case. We were charged everyday that we stayed at the resort. Additionally, he made me feel most unwelcome and that I was bothering him by asking a few simple questions.
I would like to also comment on the unfinished feeling of my hotel room. Because the shower door is placed close to the shower head, cold water sprays all over the floor and in the face of the person attempting to turn the shower on. The shower head is unmovable and therefore I was unable to redirect the spray away from the floor or my face. The sound on my TV intermittently turned off or the picture froze. I know that this was a hotel wide issue as I confirmed the same issue with other guests at the resort. Other guests informed me that they not only had that issue but were unable to view the HBO movie channels as well. Additionally, I did not have a trash can in the bathroom or shower room. All I was provided with was a recycling can underneath my desk.
Finally, I would like to comment that the new chef who started Wednesday, 1/30/13 in your Gold restaurant was terrible causing my work associate to send back her meal two days in a row. The first day she ate only a small portion of her food told the server nicely that she did not think her eggs were cooked, and despite the apology of the server was charged for the entire meal.
I expected much more from the positive reviews I received as well as the comments from locals. Disappointing, yet comfortable.
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- Also Known As:
- Westward Look Hotel Tucson
- Westward Look Tucson
- Westward Look Resort