We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

“Great Property, Nice Staff, Poor Service” 4 of 5 stars
Review of Westward Look Wyndham Grand Resort and Spa

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Westward Look Wyndham Grand Resort and Spa
Ranked #31 of 130 Hotels in Tucson
TUCSON
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Property, Nice Staff, Poor Service”
4 of 5 stars Reviewed January 11, 2013

Having stayed at this property numerous times in the past prior to it being owned by Wyndam I noticed quite a few changes:
The Positives:
- Updated guest rooms with huge comfy beds and great furniture
- Points for your stay!

The negatives:
- While the staff was extremely friendly, the service was just plan bad.
- They got our reservation wrong twice over the phone, and charged us the wrong amount at check in, fixed it. Then tried to charge us the wrong amount again at checkout.
- Our package included breakfast in bed & they got our (very simple) order wrong. It took THREE TRIES, and about an hour to get it delivered correctly.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
2 Thank JESSICA G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,550 reviews from our community

Traveler rating
    1,074
    824
    426
    166
    60
See reviews for
701
874
129
467
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (293)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Juaners
Level Contributor
85 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed January 10, 2013

We stayed at this resort last weekend for a family gathering. When we arrived at night, it was difficult to see the surroundings. Upon arrival, we were able to check-in fairly quickly and drove to our rooms. The rooms in our area are broken out by sections (think casitas or small complexes) that house 4-6 rooms per section.
The rooms were great! huge! Seating area with a decent size sofa, large flat screen TV, comfy bed, huge bathroom and vanity area. There was also a large mirror next to the bathroom.
The next morning I had a chance to walk around and enjoy the views. The resort is situated on a hill, so you are overlooking Tucson.
I really enjoyed staying here, the service was wonderful. I did not get a chance to eat at the hotel restaurant or visit the bar, since the event provided that for us.
I would consider visiting the resort again, although Tucson is not a destination city (at least for me)
While I am not familiar with Tucson, it is located in the northern side of the city, so it seems to be more upscale.
There are tons of restaurants just a short drive from the resort, as well as several shopping areas.
The rooms were quiet, I slept well and did not hear one thing, which is big plus for me.
I would suggest this place for couples or a weekend with friends.

Room Tip: We stayed in unit 15 which is adjacent to the main driveway into the hotel. Although it was quiet, y...
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Juaners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avondale
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 9, 2013

We've stayed here a few occassions and absolutely love everything about this resort. The pricesnare excellent for a resort of this caliber. We will definately stay here again. We attended the New Year's Eve celebration and were delighted with it.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Laura D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Tucson hotels
8.7 mi away
Lodge on the Desert
Lodge on the Desert
#23 of 130 in Tucson
4.5 of 5 stars 850 reviews
2.7 mi away
Embassy Suites by Hilton Tucson Paloma Village
7.1 mi away
Arizona Inn
Arizona Inn
#4 of 130 in Tucson
4.5 of 5 stars 586 reviews
Show Prices
Show Prices
Show Prices
3.6 mi away
Omni Tucson National Resort
3.7 mi away
Westin La Paloma Resort and Spa
6.8 mi away
Loews Ventana Canyon Resort
Show Prices
Show Prices
Show Prices

Been to Westward Look Wyndham Grand Resort and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Westward Look Wyndham Grand Resort and Spa

Property: Westward Look Wyndham Grand Resort and Spa
Address: 245 E Ina Rd, Tucson, AZ 85704-7011 (Formerly Westward Look Resort)
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Tucson
#11 Luxury Hotel in Tucson
#11 Spa Hotel in Tucson
#27 Family Hotel in Tucson
#28 Business Hotel in Tucson
#36 Romantic Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westward Look Wyndham Grand Resort and Spa 4*
Number of rooms: 244
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Expedia, Hotwire, Orbitz, Priceline, TripOnline SA, Odigeo and Jetsetter so you can book your Westward Look Wyndham Grand Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westward Look Hotel Tucson
Westward Look Tucson
Westward Look Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing