This review refers to our last, our final, of eight annual visits. We spent $20,000 on a "glorious" week, in the best suite, expecting to have another fabulous experience at this resort. (BTW, this is a lot of money to us, a lot of money. Our most lavish vacation ever.) All previous visits had been nothing short of incomparable. Unfortunately, this time, probably because Miraval was preparing for Oprah (and did not have the courtesy to warn us of the problems which would ensue), we had an awful time. Among the horrible experiences: constant noise outside the room; closed (!!!) workout facility; canceled classes and sessions; room barge-ins to measure curtains and install wall decorations; surly and indifferent restaurant service; landscaping "in transition" (read: you get dirt); lies (yes, lies) from the staff about newspaper delivery, etc. (Full disclosure: the food was magnificent, and the wine/bar service was great.) We left totally dejected. I wrote the resort a nice note explaining our week, and we received a gushy letter offering "one comp night." Hey, great! We can fly all day from South Carolina, which costs nothing of course, and spend one night! Then fly back all day on the third day! Sounds responsive to me, boys and girls! (I wonder what Miraval "saved" by not offering us, say, two nights?) Perhaps the most frustrating aspect is that we actually felt a bond with the staff there; we had been fooled into thinking that the folks at Miraval genuinely cared about their guests. Wow. And I thought I was a seasoned executive. Good bye, Miraval. Oh, one final note. Memo to Steve Case: AOL "service" does not cut it when the rate is $20,000 a week, Budroe. Open your dictionary to "class" and notice the absence of any reference to your Arizona property. Chase and Sanborn coffee took 10 years to go from top to bottom, by taking out quality incrementally and ignoring loyal customers. I don't think you have that long.
- Official Description (provided by the hotel):
- Situated in the warm shade of the Santa Catalina Mountains in northern Tucson, on 400 acres of idyllic land, Miraval Resort & Spa is an award-winning luxury destination retreat dedicated to opening eyes, minds, and hearts. Personalized attention, sumptuous casita-style guest accommodations, and the Life in Balance Spa continuously help Miraval garner accolades from SpaFinder, Travel + Leisure, and Condé Nast Traveler.Miraval’s innovative Life in Balance Spa features unique, mind-body treatments such as Spirit Flight, Naga Thai, and Utopia. Outside of the spa, additional rejuvenating experiences such as healthful cuisine prepared by award-winning chefs, integrative wellness programs, fitness pursuits, and challenge activities are designed to physically and spiritually reconnect Miraval guests on the path to a life in balance. ... more less
- Reservation Options:
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- Also Known As:
- Miraval Arizona Resort And Spa
- Miraval Arizona Hotel Tucson
- Miraval Arizona Tucson
- Miraval Life In Balance Resort Spa