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“Very Nice but room for Improvement”

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Providence Biltmore, Curio Collection by Hilton
Ranked #5 of 13 Hotels in Providence
Certificate of Excellence
Chapel Hill, North Carolina
Level 5 Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Very Nice but room for Improvement”
Reviewed May 10, 2014

This is a grand dame of a hotel. The staff is really friendly and accommodating. One complaint was inadequate personnel at reception desk for check-in. Also, because of the dated AC/Heat system, individual rooms could not switch between heat and AC as needed. The rooms were warm and stuffy as they had yet to switch to AC mode for the season. Guest rooms are really nice and recently redecorated. The elevators are fast and responsive. The restaurant with the hotel, McCormick & Schmick's didn't quite have their act together at breakfast. Very average service and disorganized. Food was fine however.

  • Stayed June 2013, traveled on business
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Helpful?
Thank doodle1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PromptResponse, Manager at Providence Biltmore, Curio Collection by Hilton, responded to this review, May 17, 2014
Thank you for sharing your positive feedback. We have passed on your kind words to our friendly staff. We have also shared your comments with the restaurant, for immediate action. In light of the temperature challenges during that stay - we are pleased that Spring has finally sprung! With the consistently warmer weather, our guests are enjoying A/C throughout the building. We look forward to welcoming you back when you return to Providence!
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English first
Templeton, Massachusetts
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 5, 2014

Visited the Providence Biltmore while attending the Providence Marathon!! Visited with my two small children. Fantastic experience, staff all around were great - Bell Staff, Valet, Desk, Spa, etc. The room was beautiful and clean. The hotel is in a perfect location - we were able to walk almost everywhere we wanted to go. The hotel itself was stunning, old school charm, but modern amenities - free wifi unlike many hotels that charge you extra, and it actually worked! I would highly recommend this hotel.

  • Stayed May 2014, traveled with family
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Helpful?
Thank Lynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PromptResponse, Manager at Providence Biltmore, Curio Collection by Hilton, responded to this review, May 17, 2014
Thank you for taking the time to share your 5-star review! We are pleased to have hosted your family during your stay in Providence. Thank you for your kind words for our welcoming and attentive team! We are delighted to be a part of your Marathon experience, we also offer a late checkout to our Marathon guests so that you may come back to your room after the race. Please contact us directly for any future stays, we look forward to welcoming you back!
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Bangor, Maine
Level 6 Contributor
89 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 23, 2014

Great location, right in the middle of down town, excellent staff and great rooms. Huge beds, comfy chairs and couches, internet access, and a great view, I was here for a convention, and the hotel took great care of us. You can see this was a classy place during the 20s and 30's, and it has been updated well- still holding it's charm while adding all the modern conveniences. Easy access to many restaurants as well as all the tourist spots, and about 100 feet from a city bus hub. Usually expensive- but you can usually find deals on-line. This is worth the price. The Ball Room on the top floor has a fantastic view of Providence. Enjoy!.

Room Tip: Higher floors seemed to be larger rooms. The further away from the center, the quieter.
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  • Stayed August 2013, traveled with friends
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Helpful?
Thank TommyC65_Bangor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PromptResponse, Manager at Providence Biltmore, Curio Collection by Hilton, responded to this review, May 17, 2014
Thank you for taking the time to share your five-star review! We are pleased that our friendly and professional team added to your experience in our beautifully renovated hotel. Please contact us directly when you return to Providence, we look forward to welcoming you back to the Biltmore!
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Seattle, Washington
Level 4 Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 21, 2014 via mobile

We stayed here over Easter weekend at the end of a week-long road trip touring colleges. The staff couldn't have been better- all young and very service oriented. Our room the first night was not what we expected, so they moved us the next day ( we arrived very late) and discounted the price 25%. Our next room, a deluxe king suite, was beautiful and spacious. The kitchenette was great for making coffee or a light breakfast. The car service was awesome- perfect for getting to restaurants farther out. And the staff! Did I mention how awesome they were? I never felt they were nice and helpful be ause they wanted tips- these were just really nice people.
Be aware they are still upgrading the hotel; but if there are any problems the staff will fix it right away. I would definitely stay there again.

Stayed April 2014, traveled with family
Helpful?
Thank Tamara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PromptResponse, Manager at Providence Biltmore, Curio Collection by Hilton, responded to this review, May 17, 2014
Thank you so much for taking the time to share your positive feedback! We are thrilled to announce that now ALL of our rooms are renovated! When you return, you will be welcomed to a new room or spacious suite with all of the comforts and style that you would ever need. Thank you for your kind words for our gracious and helpful team. We are delighted to have provided you this respite during your family's college tour! Please contact us directly when you return to Providence, we look forward to welcoming you back!
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Tucson, Arizona
Level 6 Contributor
148 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed April 18, 2014

Just spent one night at the Providence Biltmore Hotel and it was just wonderful! We got our room on Expedia and it was discounted, a suite with two king beds, beautiful bathroom, a sitting room with t.v. and computer desk for under 150 dollars, couldn't beat it!!! The beds were huge and plush with wonderful bedding, a heavenly nights sleep. From the moment we checked in the service was impeccable. From the valets to the front desk, every one was warm and friendly, offering advice on where to eat and sights to see. Just a mile or so from historic Federal Hill, close to Providence Preforming Art Center and Brown University. If you have the opportunity to spend a night or a week if your lucky, this is a wonderful hotel. They also have a restaurant and Starbucks attached to the hotel, very convenient. The only issue I had was the room service doesn't start until 640 am, we were up at 545 and would have loved a pot of coffee at that time. Thank God the starbucks was open, but I had to get dressed to go to the lobby and get it......

  • Stayed April 2014, traveled as a couple
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Helpful?
Thank bpsmith47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PromptResponse, Manager at Providence Biltmore, Curio Collection by Hilton, responded to this review, May 17, 2014
Thank you for sharing your 5-star review! We are delighted you enjoyed our attentive and friendly staff. We are pleased you enjoyed our renovated rooms as well. We hope you will return soon for a longer stay - we would love to recommend more activities in the area, perhaps including a Waterfire weekend! Thank you again, we look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
Level 4 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 15, 2014

Hotel is beautiful and posh. King bed is super comfortable. Views from the higher floors are amazing. Close to Brown campus. Good wifi. Friendly and helpful staff. Love the original architectural aspects - mail chutes, glass elevator etc.. Be sure to read about the history of the hotel.... haunted??

  • Stayed April 2014, traveled on business
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Helpful?
Thank ProfPride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Vermont
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 14, 2014

Just got back from my nephew's wedding at the Biltmore. Nice big roomy Junior Suite for my family of four. Would have been nice if there was a pool for the kids. Love to walk and found walking towards the Brown University campus an invigorating challenge with its steep hills. Great rehearsal dinner at McCormick and Schmicks. Hotel and restaurant staff was friendly, wedding reception was beautiful. Overall a very nice stay!

  • Stayed April 2014, traveled with family
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Helpful?
Thank lwmg10135154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Providence Biltmore, Curio Collection by Hilton

Property: Providence Biltmore, Curio Collection by Hilton
Address: 11 Dorrance St, Kennedy Plaza, Providence, RI 02903-1734
Phone Number:
Location: United States > Rhode Island > Providence > Downtown Providence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Providence
#6 Family Hotel in Providence
#7 Business Hotel in Providence
#8 Romantic Hotel in Providence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Providence Biltmore, Curio Collection by Hilton 4*
Number of rooms: 294
Official Description (provided by the hotel):
Newly renovated May 2014. In the heart of downtown, steps from the City's most exclusive shopping and dining areas and conveniently located near the Convention Center, and Providence Place Mall.The Providence Biltmore offers personal attention and comfort appealing to both leisure and business travelers. A welcoming alternative to more commercial branded hotels, the Biltmore provides an atmosphere to that of a grand European hotel. ... more   less 
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Also Known As:
The Providence Biltmore Hotel Providence
Biltmore Hotel Providence Ri

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