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“the concert experience”
Review of Hilton Providence

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Hilton Providence
Ranked #8 of 12 Hotels in Providence
GreenLeadersSilver level
Wilmington, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“the concert experience”
Reviewed July 9, 2014

staid at the Hilton, very convenience, good service, the group Dobbie Brothers staid there that week end we got to meet them, the restaurant is good, the parking is a little pricy since at cross the way is a cheap parking lot, but it is okay, we staid over 2 nights, the forgot to make our bed, we come back to the room around 3:30 from a hot walking afternoon and the bed was not done. that is ok. since the room was very clean. one thing, it is not as big as you see it on line, it hardly fit the furniture, a king bed, a tv over a big piece of furniture a nice bathroom. I well do it again on the 18 of July. near all attraction over the south bound entrance of rt 95. view is fair. good place to stay for couple of days.

Room Tip: we staid at the 11 floor, it was very nice . I faced the highway, it is nothing to see. but you can...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
douglas_koenig, General Manager at Hilton Providence, responded to this review, July 10, 2014
Thanks so much fro your review and I was pleased to see you had a great experience! Even got to meet the band! We appreciate the compliments and look forward to your return later this month.

Thank you again for sharing!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (128)
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English first
Cape Cod, Mass
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 5, 2014

Stay away!! This Hotel, while very clean, dose not make one feel secure. The resteraunt and bar are great, but it doesn't make up for the discomfort felt by the "ladies" working on the floors. The hotel is just not worth the problems you have to deal with.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank castertonyank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
douglas_koenig, General Manager at Hilton Providence, responded to this review, July 17, 2014
We take these comments very seriously and I can assure you that we have communicated this to our hotel security team. I do believe that this was an isolated incident as our staff is very diligent in promoting the safety and comfort of our guests. If you wish to further discuss this, please do feel free to contact me directly.

Thank you for posting.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 4, 2014

Lets start with the $25 a night to park at the hotel parking, the out of service entrance door, the bad attitude of the custermer service (Doorman and staff), the $10 fee for Wifi, the out of service pool and what can only be discribe as poor to no communication skills of the front desk staff. My stay at this Hilton is one to remenber, making sure i dont stay at this franchise again.

Room Tip: Rooms have a good view of the city. wish the staff would had help solving my booking issues.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Miguel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
douglas_koenig, General Manager at Hilton Providence, responded to this review, July 10, 2014
We are very sorry your recent stay with us was unsatisfactory and would invite you to contact us directly if you prefer to personally discuss the issues you encountered. We take every review seriously and will be addressing your concerns with our staff.

Thank you for posting.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brecksville, Ohio
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 30, 2014

The Providence Hilton was my home away from home for 9 months during 2013. I can't say enough about the staff at this hotel. Front desk staff greeted me by name each morning and evening. Josh and Joe are the best. My favorite room was prepared and waiting for me each week.

Restaurant staff was friendly, efficient and prompt with that first morning cup of coffee. The breakfast buffet is excellent. I especially liked the oatmeal and fresh berries. The hotel is located close to shopping, cultural and historical attractions. Many wonderful restaurants are nearby but the food in the hotel was also very good.

The rooms are clean although slightly dated. Comfy bed.

The fitness center was a little disappointing for a busy, downtown hotel. It is equipped with the usual cardio (treadmills, ellipticals, bicycle), a single bench, free weights, exercise ball and Precor cable column. However, the cable column was missing most of the important attachments.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tooo_many_shoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
douglas_koenig, General Manager at Hilton Providence, responded to this review, July 10, 2014
We appreciate your review and I'm glad we were able to make the Hilton your home away from home for so long. Thank you for recognizing Josh and Joe and I'll be sure to pass on your compliments to them and the rest of the staff. Just remember you always have a place to come back to in Providence.

Thanks again!
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Apopka, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 30, 2014

Great place to stay! Very close to Federal Hill restaurants. There is a shopping mall within walking distance. Many places to relax after hours and have a late night snack and a drink if you're so inclined.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Wahid B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
douglas_koenig, General Manager at Hilton Providence, responded to this review, July 10, 2014
Thanks for posting! Federal Hill and Providence Place are just steps away and offer so many different dining, shopping and nightlife options. Happy to see you were able to check them out and we look forward to having you stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 29, 2014 via mobile

Stayed overnight after a trip to Cape Cod. Some large convention in town kept us from staying near the airport. (We had a early morning flight). The room (609) was next to an ice machine that cycled every hour. The room was spacious but smelled of cigarette smoke. There is an airport shuttle mentioned in the in-room literature but it doesn't t exist. The best thing about this hotel is it's close proximity to the Federal Hill district with it's many great Italian restaurants. Not a great value.

Stayed June 2014, traveled as a couple
Helpful?
2 Thank Mccorfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
douglas_koenig, General Manager at Hilton Providence, responded to this review, July 10, 2014
Thank you for your review and please accept our apologies that our shuttle was out of service during your stay. I was glad to see you made it up to Federal Hill! It's such a short walk away and so many great places to dine.

If you're travels bring you back to Providence we hope you'll give us another chance.
Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
1 review
Reviewed June 25, 2014

The rooms were small and the hotel felt old. Front desk staff was friendly. There bar/restaurant is overpriced for what they serve. A coworker ordered a medium rare steak, and it came well done. I asked for no bacon on a salad, which was never taken off. Our dinner took far too long as well.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Bethany L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
douglas_koenig, General Manager at Hilton Providence, responded to this review, July 10, 2014
I was sorry to see that you had a poor experience in our restaurant. We take comments like these very seriously and will be sure to address them with the kitchen. Hopefully our friendly service made up for our shortcomings during your stay and you'll give us another chance the next time you're in Providence.

Thank you for taking the time to share!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Providence

Property: Hilton Providence
Address: 21 Atwells Ave, Providence, RI 02903-1027
Phone Number:
Location: United States > Rhode Island > Providence > Downtown Providence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Providence
#2 Green Hotel in Providence
#6 Romantic Hotel in Providence
#6 Business Hotel in Providence
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Providence 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
Our Hilton hotel is located in downtown Providence, Rhode Island. Enjoy the close proximity to Historic Federal Hill, Rhode Island Convention Center, and Providence Place Mall. Our Rosemoor Ballroom is the perfect setting for your upcoming wedding or event. Enjoy and explore Providence with ease during your stay at our hotel in Providence. ... more   less 
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Also Known As:
Hilton Providence Hotel Providence
Hilton Hotel Providence
Providence Hilton Hotel

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