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All reviews india point park bike path great view of the bay indian point harbor view room free parking brown university short drive shuttle service nice hotel the hotel offers close to downtown pleasant stay would stay here again easy access business trip rhode island
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Reviewed August 11, 2018 via mobile

We loved everything about our stay at this newly remodeled Hilton Garden Inn. Immaculate lobby, rooms, public areas. Great room layout and beds were firm and comfortable. Location to highway, downtown, RISD, and Brown University can’t be beat. On the lake but there’s not much to see. I did see a lot of people walking and jogging in that area. Free and plentiful parking. Will definitely stay here again on our next visit to Providence.

Date of stay: August 2018
Thank ThreeGirls520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy S, General Manager at Hilton Garden Inn Providence, responded to this reviewResponded August 13, 2018

Dear ThreeGirls520,

Thank you for the 5 Star Review! I'm so glad you enjoyed your stay, the accommodation's and the surrounding area. It sounds like you had a great trip Providence, RI. We hope that you come back and visit us soon.

Sincerely,
Kathy Schnell
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2018 via mobile

I booked this hotel for my one-night business trip to Providence because it was advertised as “waterfront.” Well, that would be technically true. However, there is a lot of “stuff” between the hotel and the water. Further, half of the rooms (like mine) back up really close to I-95. It’s not quiet nor relaxing.

If I travel to Providence again I will get a different hotel.

Date of stay: August 2018
Trip type: Traveled on business
Thank AnneMarieB1191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy S, General Manager at Hilton Garden Inn Providence, responded to this reviewResponded August 10, 2018

Dear Anne Marie B,

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry that did not enjoy your accommodations.

We have listened to our guests feedback and I pleased to say that we are replacing all of our city view window to a more sound proof window. This will assist in providing quiet for those city side rooms.

Sincerely,
Kathy Schnell
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2018

Three of us stayed for a long weekend in August. Overall, it was a good experience.
Pros
Room: clean, comfortable bed and pillows, clean bathroom, good lighting and vanity space
Location: easy parking and close to mall, Brown, and other area attractions
Restaurant: food was surprisingly good and staff were the nicest I think I've ever experienced at a hotel
Cons
Room: there was a concert in the park across the street Sunday night. We had an early morning Monday and wanted to unwind with a movie in the room, but couldn't. It was very loud. The concert was done by 10pm (maybe even a little earlier), so sleeping wasn't a problem.
Check out/charges - I was charged twice for the room. I called and it was corrected without problem. Word of advice - Check your credit card statements.

Date of stay: August 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank KelliJ9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2018

Stayed here for 5 nights whilst we visited Providence and toured around the RI/MA area.
The car's satnav found the location first time and there is plenty of (free) parking. Room was fine on the top (6th) floor, aircon worked well. Any queries we had were dealt with at once, and we were particularly grateful to the chap who offered to help us load our cases into car on the last day.
The hotel offers a (free) shuttle bus for guests to take you into town or to a local music concert, or ..... And then it comes along later to pick you up and deliver you back to the hotel. It operates on a first come/first served basis, but we never had to wait more than 10 mins for our ride. The shuttle driver will also recommend local tourist spots - just ask!
Hotel is also convenient for the ferry boat to Newport, and only a short drive to a ferry route to Martha's Vineyard.
All in all, a lovely stay, thank you!

Room tip: Choose a south facing room.
Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Powislandboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy S, General Manager at Hilton Garden Inn Providence, responded to this reviewResponded August 10, 2018

Dear Powislandboy,

Thank you for your 5 star review. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have exceeded your expectations.

As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Hilton Garden Inn Providence. We hope you choose to stay with us again whenever your travel needs bring you back to Providence.

Sincerely,
Kathy Schnell
GM

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Reviewed August 6, 2018

Our room was fine - with mini-frig, microwave, coffee pot, safe available. We stayed 4 nights but we're not at the hotel very much. We had a pleasant drink at the bar which overlooks India Point Park. The noise of the A/C and the uneven temperature affected the quality of my sleep. When it was on the temp was cooler and when off it got warm and humid (these were very hot days) so constantly taking covers on an off. The location, right off 195 was good for us and it was also easy to go into downtown Providence. It was generally quiet in our room with the exception of a few noisy teenagers but that was minor.

Date of stay: August 2018
Trip type: Traveled as a couple
Thank susan23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy S, General Manager at Hilton Garden Inn Providence, responded to this reviewResponded August 8, 2018

Dear susan 23,

Thank you for your recent stay with us, we value and appreciate your business and feedback. I'm sorry you had to experience our heat wave, I know it isn't always pleasant to be traveling around in heat and humidity. It sounds like you were able to experience some relief on our outdoor deck.

We hope your travels bring you back soon.

Kathy Schnell
GM

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