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“Amazing staff - extraordinary facilities”

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Renaissance Providence Downtown Hotel
Ranked #2 of 12 Hotels in Providence
Certificate of Excellence
Providence, Rhode Island
2 reviews
“Amazing staff - extraordinary facilities”
Reviewed September 15, 2011

The incredible management and staff at the Renaissance helped provide our daughter with the most amazing wedding on 3 days notice. During recent poweroutages from a tropical storm the reception site we had chosen a year ago lost their power with no idea when power would be restored. On a moments notice the staff jumped to action - a very capable event director and her staff were warm and comforting and professional. WIthin hours they were able to assure us that the reception would go off without a hitch. They called in staff for the Labor Day weekend and everyone pulled off what was described by our 200+ guests as the best wedding they had been to". Generally the bride and groom get the bridal suite with the booking of a wedding on short notice it was not available and the hotel was sold out. The staff monitored rooms and somehow came up with the Vice Presidential Suite on last minute notice. The suite was something out of a Hollywood movie. I cannot say enough about the Renaissance and their staff. The food was incredible, the facilities gorgeous. The hotel should be very proud of all their staff. I cannot imagine a better venue for a wedding.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Kathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ren-Providence-Team, General Manager at Renaissance Providence Downtown Hotel, responded to this review, September 22, 2011
Thank-you for your wonderful feedback and we were very happy that we were able accomodate you and based on your comments exceed your expectations. We were excited to be here for you on this special day and it was our pleasure to be of service to you and your family.
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1,309 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (313)
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Georgia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 15, 2011

I have been staying at this hotel over the past few months for business and have come to really like it and the service. The fact that it is an old masonic temple gives it a unique air and I appreciate the blueprints on the room floow that show how it was originally designed. The color scheme is very red, but it appeals in its sophistication and quality. Many of the rooms are very large and I find it more than adequate for business needs, with good desks and the ability to connect wired or wirelessly.
The staff are very cordial and gracious. Always willing to help and hoping to build a relationship with returning guests.
All in all I would recommend this hotel as the best place to stay in Providence if you want comfort.

  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank GTRambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ren-Providence-Team, General Manager at Renaissance Providence Downtown Hotel, responded to this review, September 22, 2011
Thank-you for your loyalty and fabulous observations of our hotel and our staff. We truly appreciate your business and look ahead to servicing you in the future.Thank-you for recommending us.
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Gastonia, North Carolina
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 13, 2011

This was a beautiful hotel! The room was huge and very nice. We tried the valet parking and the service was very friendly. We had a problem with a light bulb blowing a breaker, but, engineering was up right away and fixed it in no time. The only reason I did not rate with 5 stars was they charge for internet access. The hotel seemed to be truly clean without all those heavy smelling "deodorizers" some places use to "cover up" the dirty smell.

  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank SparkyzFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ren-Providence-Team, General Manager at Renaissance Providence Downtown Hotel, responded to this review, September 14, 2011
Thank-you for your wonderful comments about our beautiful hotel! We do pride ourselves in the cleanliness of our hotel and I will be happy to pass your comments on to our Style Department.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
87 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed September 13, 2011

I have stayed here with my wife several times. Truly unique, beautiful hotel right near the state capital, the providence place mall and many restaurants, pubs, etc. really convenient to highway as well but you don't get any of the noise.

The rooms are beautiful with great amenities, fixtures, bedding....everything. The room is what you would expect from a high end hotel and insanely clean and well kept. The lobby is very nice, well lit and the staff is excellent.

They make a great breakfast in bed!!! The onsite bar/restaurant (now that it isn't super trendy) is really good to visit as well.

When in PVD for personal travel this is the first hotel I look for.

Room Tip: Some rooms are bigger than others but they all are great
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  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank P4620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ren-Providence-Team, General Manager at Renaissance Providence Downtown Hotel, responded to this review, September 14, 2011
Thank-you for your loyalty and it is wonderful to hear that both you and your wife enjoyed your visits with us. It will be my pleasure to pass on your comments to our team. Hopefully we will see you again soon.
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Trinidad
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 12, 2011

Stayed 4 nights here. Nice rooms, great staff in all areas. Location is central and quiet. Only complaint was I had to wait 30 minutes for the valet parking to retrieve my vehicle, which was apparently blocked by a delivery vehicle. They indicated that this happens from time to time. However if this makes you late for an important meeting, thats not very acceptable. Would stay here again.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Traveller147388
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ren-Providence-Team, General Manager at Renaissance Providence Downtown Hotel, responded to this review, September 14, 2011
Thank-you for enjoying your stay with us. It was wonderful to hear you enjoyed your room and that our staff made a great impression on you. I will be happy to pass on your feedback to our valet team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, SC
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 12, 2011

Always like the Renaissance. Get nice clean rooms, big beds and helpful service. This particular Renaissance was typical, with a few exceptions. We arrived on the Friday night before Labor Day weekend. The hotel was full--and had been booked as such for at least a week. There didn't seem to be enough staff to handle the large load, although those that were there did their best. Had to switch rooms once as they could not find the amenities I requested. This location is a bit hard to get to, traffic near the state capitol is not local friendly. Also, room was somewhat noisy. But, it all worked out fine and enjoyed our stay.

  • Stayed September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Zen2Zen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ren-Providence-Team, General Manager at Renaissance Providence Downtown Hotel, responded to this review, September 14, 2011
Thank-you for discovering the Renaissance Providence. Wonderful to hear that everything worked out and you enjoyed your stay. Labor day was a very busy weekend in the city of Providence and I would like to thank you for your understanding and patience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed September 11, 2011

As a worldwide traveler I can tell quality of hotels very quickly and precisely, from the moment i arrived i was greeted professionally by the doorman, David, i believe his name was. He was very courteous and professional, and extremely knowledgeable of the area. It is very important to have people like this representing your hotel because they are the first impression. Checking in was also a memorable;e experience, the young lady named Crystal gave me a complementary upgrade that had a spectacular view of the RI Capital and the downtown area. I am a starwood rewards member and am rethinking upcoming reservations. I came to Providence for a wedding that was being held at another hotel and i was shocked at what a great city providence is, if i come back for any reason the Renaissance will surely be my hotel of choice.

Room Tip: Rooms with a capital view are amazing!!
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  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank paul c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ren-Providence-Team, General Manager at Renaissance Providence Downtown Hotel, responded to this review, September 12, 2011
Thank-you for discovering the Renaissance Providence Hotel and our wonderful city. I am happy to hear that our team made such a favorable impression on you and ensured your stay exceeded your expectations. Thank-you letting us know that if you come back for any reason to Providence we will surely be your hotel of choice.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Providence Downtown Hotel

Property: Renaissance Providence Downtown Hotel
Address: 5 Avenue of the Arts, Providence, RI 02903
Phone Number:
Location: United States > Rhode Island > Providence > Downtown Providence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Providence
#1 Luxury Hotel in Providence
#3 Family Hotel in Providence
#4 Romantic Hotel in Providence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Providence Downtown Hotel 4*
Number of rooms: 272
Official Description (provided by the hotel):
Fuel your sense of wonder at the Renaissance Providence Downtown Hotel with geometric décor infused throughout inspired by the creative talents of world-renowned Rhode Island School of Design. Experience the sparkle of a re-imagined lounge and discover the "WOW'" factor in our guest rooms. All are warm and airy with splashes of color, comfy beds and bathroom fixtures that impart a luxurious feel. Renaissance Providence Downtown Hotel is among the most remarkable hotels in Providence, Rhode Island. Housed in a beautifully restored historic 1920s era building, the hotel's 264 exquisite guest rooms and 8 suites offer exceptional comfort. ... more   less 
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Also Known As:
Renaissance Providence
Providence Renaissance

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