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“Excellent Customer Service”

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Providence Marriott Downtown
Ranked #6 of 13 Hotels in Providence
Certificate of Excellence
Reviewed February 25, 2014

Held a two-day meeting in February 2014 that included meeting space, hotel accomodations & meal preparation. Beginning with my interraction with the Corporate Sales Manager to the Convention Services Manager the planning was as smooth as you would want. The meeting convention staff was outstanding. It was very clear that the Marriott's goal was to please its guests and that is exactly what the staff did for my group. They responded quickly and professionally to all our requests.

I would clearly use this hotel again for any upcoming meetings that I would need to arrange.

  • Stayed: February 2014, traveled on business
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Thank vonraden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this reviewResponded March 5, 2014

Dear vonraden,
Thank you for your excellent review of your experience at the Providence Marriott Downtown. Thank you for recognizing our Corporate Sales Manager and our Events Manager. I am pleased to know that they and their teams took such good care of you. We hope you will think of us again when you plan your next meeting/conference or trip to Providence.

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Reviews (1,435)
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983 - 989 of 1,436 reviews

Reviewed February 23, 2014

We arrived at the property on a busy Friday night and we were offered a taste of chardonnay and a mini crab cake. A guest service representative called our room later and asked if we had everything that we needed. When we inquired about getting a taxi to go to Siena's for dinner, we were informed that the hotel shuttle could take us there. (Free parking for two cars and a shuttle to transport us around town. Perfect!!) The return shuttle from Federal Hill missed us and instead the hotel refunded the taxi fare. We had taken advantage of the Flower Show package that included the breakfast buffet for two. So after a work out in the fully appointed gym, we dined on made to order omelets, etc. Next we took the shuttle to the Flower Show and were picked up after our lunch at a downtown restaurant. It was a fantastic getaway with friends in Providence and the package was a great value for the money. The staff was exceptional and made each of us feel like a special guest.

  • Stayed: February 2014, traveled with friends
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1  Thank Meg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this reviewResponded March 5, 2014

Dear Meg B,
Thank you so much for choosing our hotel during your visit to Providence. Our Flower Show package is always a BIG hit. Our complimentary shuttle service and free parking are awesome advantages to staying at the Providence Marriott. I'm so pleased to hear you had such an excellent stay with us. We hope to see you in the spring.

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Reviewed February 22, 2014

As Executive Director of the 2,000 plus member, Rhode Island Society of CPAs, I'd like to applaud our long standing partner, The Providence Marriott Hotel and its expert staff. Our organization conducts numerous training sessions and events throughout the year and there is a reasion why we've been attracted to the Marriott Hotel for so many years. Simply stated, beyond convenience, it's quality. It's attention to detail and it's going the so caled extra mile each and every time. Bravo Eric Churchill and your marvelous staff. Suffice it to say, from Sous Chef to sales, from wait staff to parking attendant, up to and including all management personnel,this hotel has admirably fulfilled-and will continue to fulfill- our needs for many years to come.

Thank you,
Robert A. Mancini
Executive Director
RISCPA

  • Stayed: December 2013, traveled on business
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Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this reviewResponded March 5, 2014

Dear Robert M,
Thank you so very much for your excellent review of our hotel. We truly value your opinion and are grateful that you shared it Trip Advisor. Our ties to the local community are so important. Thank you for recognizing our hotel as an exceptional establishment with which to do business. Best regards.

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Reviewed February 19, 2014

This property is awesome. Dartmouth Athletics has been staying here for years! The staff is terrific. They understand the complexities of catering to sports and are always prepared and very welcoming. Paul Adams does a great job and is always on top of everything. All of our teams love staying here and plan on coming back year after year.

  • Stayed: February 2014, traveled on business
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1  Thank Jane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this reviewResponded February 20, 2014

Dear Jane L,
Thank you so much for sharing your team's experience with us and our Trip Advisor readers. It is my team's pleasure to provide yours with exceptional service and hospitality when you stay with us. I have been sure to share your comments with the team. We hope to see you soon.

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Reviewed February 18, 2014

Our Sports Teams at Georgetown University frequent the Providence Marriott for many of their season games and tournaments. They are always accommodating and will go above and beyond to make our stay the best --and to want to come back year after year!!

  • Stayed: January 2014, traveled on business
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Thank joannedavis1217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this reviewResponded February 19, 2014

Dear joannedavis1217,
Thank you so much for posting your excellent comments on Trip Advisor. It is our pleasure to serve you and your team. We look forward to seeing you again soon.

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Reviewed February 17, 2014

A lovely hotel, great room, free parking, convenient location, extremely pleasant staff. we usually stay at the Renaissance when grabbing a Providence weekend but decided to try this property for a change. The main difference is location, it's not a casual walk next door to get to the stores and shops. That said there is a shuttle for going downtown which we did not have occassion to use this trip. The lounge was closed for the weekend and we were comped breakfast in the hotel restaurant which is quite good. It's clearly suited for conferences and has a long meandering layout that is a bit confusing....layout maps should be placed by elevators and entrances. Me thinks the beautiful indoor/outdoor pool and courtyard would be a great bonus for families in the summer.

  • Stayed: January 2014, traveled as a couple
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1  Thank restless2go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this reviewResponded February 18, 2014

Dear restless2go,
Thank you taking the time to share your excellent reviews with us. I'm so pleased you gave us a try and were so happy with the results. Our indoor and outdoor connecting pools are awesome in the summer. You must visit us then! Our outdoor lounge, AQUA, opens in mid-May as well as the outdoor pool area - weather permitting of course. Hope to see you when the weather turns warmer!

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Reviewed February 17, 2014

I came and got a Valentine's Day Package with the Twin River Casino. I just wish more info like times could have been giving about our Package. We ended up missing the concert. But still had a great time. Customer service was always willing to help

  • Stayed: February 2014
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Thank BajanShorty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this reviewResponded February 18, 2014

Dear BajanShorty,
Thank you for taking the time to share your experience with us. I am looking into why you did not receive your information packet at check in that provided you with information as to what to do and where to be when you arrived at Twin River Casino for the concert. I am very glad that you still had such a fun time. I hope you will visit us again soon.

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Additional Information about Providence Marriott Downtown

Address: 1 Orms St, Providence, RI 02904-2221
Phone Number:
Location: United States > Rhode Island > Providence
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Providence
#4 Family Hotel in Providence
#5 Romantic Hotel in Providence
Price Range: $168 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Providence Marriott Downtown 3.5*
Number of rooms: 351
Official Description (provided by the hotel):
Resort-style atmosphere hotel located in downtown Providence. Situated near the state capital, I-95 and historic East Side. Free parking, connecting indoor/outdoor pools. Outdoor lounge, AQUA(seasonal),voted Best Hotel for Pool Lovers by Yankee Magazine. Award-winning Bluefin Grille open for breakfast, lunch and dinner. Inclusive overnight packages available - Chef's Tasting Escape, Bike Providence Package, VIP Kids Escape, Romance packages, Providence Spa package, Golf Challenge, etc Full-service G Salon & Spa and golf privileges at private golf course. We offer bicycle rentals or upgrade to our Bike Providence package. Marriott Greatroom - and flexible meeting space and ballrooms. Complimentary wireless and shuttle service (by reservation). ... more   less 
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Also Known As:
Providence Marriott Downtown Hotel Providence
Marriott Providence

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