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“Wonderful Experience” 4 of 5 bubbles
Review of Providence Marriott Downtown

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Providence Marriott Downtown
Ranked #4 of 12 Hotels in Providence
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful Experience”
4 of 5 bubbles Reviewed June 26, 2013

My boyfriend and I stayed at the Marriott for a long weekend in June and we were very impressed by the hotel and the customer service. The room was nice and clean and the bed was very comfortable, we especially loved the huge pillows! The location isn't directly downtown (about a 10 min walk to mall, restaurants) but the hotel provides a free shuttle and in the one occasion that the shuttle didn't show up when it was supposed to (very busy, Saturday night), a cab was called for us and the hotel covered the charge. The customer service was amazing, especially by Doyle at the front desk. From the moment we arrived he was very nice and told us about a few restaurants/bars we should check out, which was very helpful and we enjoyed every one of his suggestions (especially Hemenway's!!). He also asked for the reason for our trip, which was our anniversary, and when we got back to our room after dinner that night there was a bottle of wine on ice and glasses waiting for us. We were very well taken care of and would definitely stay again at the Marriott if we ever return to Providence (we're from about 8 hours away). The hotel also has a nice bar and a wonderful indoor/outdoor pool area with lots of lounge chairs. Unfortunately the weather was not on our side that weekend so we didn't have a chance to use it but it looked very nice, as did the gym (with personal trainer on site according to a sign). Thank you to the Marriott and especially Doyle for a wonderful stay!
-Melissa & Ryan

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ryn-Meliss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, June 27, 2013
Dear Melissa and Ryan,
Thank you for your awesome comments about your stay with us! We appreciate that you took the time to share them. Also thank you for pointing out that Doyle took such good care of you. He is an excellent host! We hope you can visit us again soon even though you are far away. We look forward to hosting you again when you do visit Providence. Thank you for the recommendation!
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1,308 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (262)
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English first
Brimfield, Massachusetts
Level Contributor
83 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
5 of 5 bubbles Reviewed June 23, 2013

Very great place to stay. The staff was friendly and courteous. The rooms were very clean, and the property overall was very well taken care of. There is an amazing pool and even a very nice restaurant called Aqua for poolside dining. The breakfast buffet is to die for and was definitely worth the cost, not that it was expensive.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ryan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, June 25, 2013
Dear Ryan O,
Thank you for your excellent review! We are so pleased to know that we were brilliant hosts to you. Thank you for sharing your great experiences at AQUA, our cool poolside lounge and about the Bluefin Grille's breakfast buffet. I will be sure to share your comments with the team. Thanks again and we look forward to hosting you again this summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Hartford, Connecticut
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed June 18, 2013

Isn't a good night's sleep supposed to be the busness a hotel specializes in? The pillow's were either the size of an envelope or a couch..bring your own pillow. Regardless of what questions you asked the hotel staff about services of the hotel such as breakfast, shuttle times, check out, etc. you got a different answer. We requested a room that was not by an elevator. We called to confirm our reservation and reiterated "room not near the elevator" got our key, which was a room right next to an elevator. We were informed that the shuttle runs "every 20 minutes." When we called in advance to ask about the shuttle times of departure we were told we could not take it because we did not make a reservation and the shuttle was full to capacity. We booked a cab through the front desk and waited more than 20 minutes during which time the shuttle came and 3 people got on to an empty shuttle and left. We asked what happened and it was apparent "the right hand outside did not know what the left hand inside was doing!" The hotel was booked that weekend for a celebration weekend which was known to invite a young, party crowd. The hotel did not make adequate preparations for that and consequently, we, the two lone "want to go to sleep after dinner" people could not because there were scores of people coming in and out of the hotel with six-packs, obviously drunk, yelling, banging, pounding walls and floors that the pillows suddenly became much less of a deterent of sleep. We decided we had to leave and take the long drive home at 2 a.m.
The management was not feeling 'our pain.'

  • Stayed June 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank joannebilotta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, June 20, 2013
Dear joannebilotta,
Thank you for your candid comments. We are extremely sorry you did not enjoy your stay with us. We have reviewed your comments with our team and will take into account your feedback. We truly appreciate when our guests provide us with feedback about their stay. We utilize each and every review to help us be better hosts to our guests.
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Massachusetts
Level Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed June 17, 2013

We had a wonderful weekend here!! All of the staff were just so friendly but we have to mention Sara at the front desk and Jarred the shuttle driver as they seemed to go way overboard to make us feel welcome and insure we had a great time, especially Sara!! Thank you both!!
The rooms are large and well accommodated. The whole place is very well kept and the staff are all so, so friendly. The facility has everything you could ask for! Lounge, restaurant, pool with poolside bar, outdoor lounge area, shops, beauty parlor and exercise room, all right there!!
being located outside of the downtown area has some down side but it keeps the traffic noise at a minimum. The do offer great shuttle services to much of the downtown area.
A definite consideration for your stay in Providence as the cost savings is huge!!
Outstanding breakfast buffet too!!

Room Tip: The 2nd floor is level to the parking lots, so you may prefer a higher level to avoid the parking lo...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SteveO5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, June 19, 2013
Dear SteveO5,
What a wonderful review! Thank you for sharing your experience - and thank you for pointing out the excellent service you received. I have already shared your review with the hotel team. Our associates love when they are mentioned in a Trip Advisor review - it's like a badge of honor. Sara and Jarred deserve recognition - they do a great job! I also appreciate that you shared all the amenities our hotel has to offer like the connecting indoor and outdoor pools, our Bluefin Grille restaurant, the salon, the fitness center and AQUA, our outdoor lounge. We look forward to hosting you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
96 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed June 17, 2013

Great experience all around. Men at front door politely asked if we needed help with luggage. Check-in clerk was great and allowed us to upgrade to room right next to pool. Extra effort was made as front desk called to make sure we were all set 5 minutes after we got to room. The indoor/outdoor pool was a great high point of the stay. And service around the pool was fantastic. Already planning to go back there for next year's Fathers Day weekend.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 8Friar4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, June 19, 2013
Dear 8Friar4,
Thank you for such a great review! We are delighted to hear that you enjoyed our connecting indoor and outdoor pools. AQUA, our outdoor lounge, is a great spot and we are pleased you enjoyed the service so much. We look forward to hosting you again - hopefully, before next Father's Day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brimfield, Massachusetts
Level Contributor
56 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed June 14, 2013

They offer a military discount which we appreciate, for all the years of service my husband put in. We found the hotel neat and clean. Emily was friendly and informative at check in. The AQUA area had a heated indoor and outdoor pool that was comfortably warm. The lounging are was perfect for relaxing and catching a few rays, with an upbeat variety of music to enjoy. The dining area at AQUA was reserved Saturday night and Sunday morning for private functions, so we didn't have an opportunity to try that, maybe next time. Grace was the hard working girl at the pool area. She was friendly and helpful, replacing towels as soon as a guest departed, or skimming the pool the moment something blew in. The gym is a good size. Saturday night there was a power outage. 2 of the staff escorted us through the darkness to our room, and asked if we were all set before they left. The lobby was functioning, the hot water was still running, and Water Fire was just walking distance away, if someone wanted something to do during the outage. Parking is free. The morning brunch was fantastic, plenty of assorted fresh fruits, omelets made to order, pastries, cereal, hash, eggs, sausage, bacon. the list goes on. There is something for everyone it's a great way to start the day. Our waitress was great. The staff at this hotel really puts forth an effort to be friendly and helpful. We are already looking forward to our next stay here, and bringing some additional family members too.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JMB01010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, June 15, 2013
Dear JMB01010,
We are simply delighted about your review. We appreciate your recommendations for our restaurant the Bluefin Grille, our relaxing outdoor lounge, AQUA, and our awesome guest service. I will be sure to share with the hotel team that you mentioned Emily and Grace in particular. Thank you for taking the time to share your experience. Your husband's military service (and your's) are also greatly appreciated. See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, Rhode Island
Level Contributor
72 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed June 13, 2013

We recently held my Bacholorette party at the Aqua lounge at the Marriott, we had rented a room and check in was supposed to be at 3, but they let us check in early ( 11am) so we could hang by the pool during the day. When we checked in we told them we had a dozen people coming to meet us and they upgraded us to a pool side room to make things easier. The room was really clean, the beds were comfy. While we relaxed at the pool the manage came over to ask if we needed anything and helped us reserve a special fire pit area for the evening. When we came back to the hotel later on people were in our reserved area and the hotel staff immediately helped us clear them out and settle in. I cant say enough about the staff, they even sent us over a bottle of wine.

The pool area is really great. The pool girl walked around with towels, waters and popsicle. She was really sweet and helpful with any questions we had.

The hotel has a complimentary shuttle to take you down town, it was running every half hour and it will take you just about anywhere and pick you up after.

We got breakfast at the buffet the day after, im not typically a buffet fan but this one was great. They have a custom egg/omlette station, waffles, TONS of fruit and even smoked salmon and capers ( in addition to all the traditional stuff).

Check out was 11, but we could stay and use the pool afterwards, which was nice on a hot day in the city.

Overall I would go back ASAP. I live in Providence but I am already considering renting a room one Saturday just to hang out a the lounge and take a dip!

Room Tip: We liked being by the pool so we could come and go easily
See more room tips
  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mattie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, June 14, 2013
Dear Mattie R,
We were so happy to hear you had such a great time for your Bacholorette party at AQUA. It truly is the perfect location for such things as it is so relaxing yet upbeat and fun. We strive to host our guests brilliantly and I will be sure to share with the team that they made the grade with you and your friends. Thanks for the Kudos and and we look forward to hosting you again soon when you stay with us to hang out by the indoor and outdoor connecting pools and at AQUA, Providence's only poolside lounge.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Providence Marriott Downtown

Property: Providence Marriott Downtown
Address: 1 Orms St, Providence, RI 02904-2221
Phone Number:
Location: United States > Rhode Island > Providence
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Providence
#4 Family Hotel in Providence
#5 Romantic Hotel in Providence
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Providence Marriott Downtown 3.5*
Number of rooms: 351
Official Description (provided by the hotel):
Resort-style atmosphere hotel located in downtown Providence. Situated near the state capital, I-95 and historic East Side. Free parking, connecting indoor/outdoor pools. Outdoor lounge, AQUA(seasonal),voted Best Hotel for Pool Lovers by Yankee Magazine in 2014. Award-winning Bluefin Grille open for breakfast, lunch and dinner. Inclusive overnight packages available - Twin River Casino Package, Ultimate Dining Escape, VIP Kids Escape, Romance packages, Martinis & Manicures spa package, Golf Challenge , etc Full-service G Salon & Spa and golf privileges at private golf course. Marriott Greatroom - and all new meeting space and ballrooms. Complimentary wireless and shuttle service (by reservation). ... more   less 
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Also Known As:
Providence Marriott Downtown Hotel Providence
Marriott Providence

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