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Providence Marriott Downtown
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1,260 - 1,265 of 1,610 reviews
Reviewed May 26, 2013

I stayed in this hotel for business for one night.

Overall were fine but it was not above average. The hotel is dated and was not clean enough. There were a swimming pool and a jacuzzi which were both heated and nice enough for swimming and relaxation.

Parking was free and there were nice restaurants around the hotel by driving distance.

The rate was a bit expensive compare with the value I received.

  • Stayed: April 2013, traveled on business
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1  Thank ccesther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this reviewResponded June 12, 2013

Dear ccesther,
Thank you for taking the time to share your experience with our readers. We appreciate your feedback. If you find yourself visiting Providence again, please do not hesitate to think of us. We look forward to hosting you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2013

I have stayed at the Downtown Marriott twice. A couple of years ago, we were very impressed by the restaurant's food quality and the service. The sleeping rooms were fine too. This time, the restaurant was fine but not fabulous and the wait for a table at breakfast was not handled professionally. The rooms seem tired. You can hear noise from the hallway and doors slamming. In the bathroom, they have soap, shampoo and cream rinse, lotion. That's it. The in-room coffeemaker was impossible to navigate. They do have a pretty nice looking swimming pool where you can swim from indoor pool to outdoor pool. The outdoor lounge near the pool looks fun but it was rainy both times we stayed there. If you have a car, this hotel has parking which is a rarity at Providence hotels. The hotel operates a shuttle bus but it was not available during the times we wanted it so we walked. Next time, I will go back to the Renaissance hotel in Providence. The rooms there are much more up to date and the layout is better.

Room Tip: I would not want to stay in a room that faces the pool.
  • Stayed: May 2013, traveled with family
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Thank Cloudycomet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this reviewResponded May 25, 2013

Dear Cloudycomet,
Thank you for your feedback about your stay. We appreciate your loyalty to Marriott. I apologize that you we not wowed by our hotel. It is always our goal to exceed our guests' expectations. We would like the opportunity to host you again in the future. Hopefully the weather will cooperate next time you visit so you have the chance to utilize our indoor and outdoor connecting pools and our outdoor lounge AQUA. We hope you will consider us again the next time you are visiting Providence.

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Reviewed May 21, 2013

I stayed here for three weeks while on business in the area, and thought the hotel was ok. The upsides are that the hotel is in a great location, has no parking fees, has all of the amenities of a full service Marriott propery, has a great gym (with an onsite personal training service), and has a friendly staff. However, the hotel is dated, and is easily noticed upon entrance into the guest rooms. The heating/cooling units are noisy, the bathrooms need updating, but overall, there are no major issues. Overall, this hotel has more positives than negatives, and is a good location to stay in the Providence area.

  • Stayed: May 2013, traveled on business
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Thank bornforapurpose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this reviewResponded May 25, 2013

Dear bornforapurpose,
Thank you for taking the time to review our hotel. We appreciate the feedback and your insight. We take every comment on Trip Advisor very seriously and utilize the information to make our guests' experiences better and better. We do hope that you will consider another stay at the Providence Marriott Downtown in the near future. PS: Thanks for the Kudos for our staff.

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Reviewed May 20, 2013

The staff was helpful & friendly. The room was clean, updated, and nice. We were going to use the shuttle service, but were told the wrong time. No worries though, the woman at the desk called a cab for us (at no charge). The shuttle service van did pick us up after dinner. It was a long wait, & very crowded, but way better than walking! We grabbed a quick breakfast at the small coffee shop literally inside the hotel rather than using room service or going to the restuarant which were both pricey. This place seemed to having everything - pool, workout room, spa, hairdressers, etc.

  • Stayed: April 2013, traveled with family
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Thank Jill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this reviewResponded May 21, 2013

Dear Jill D,
Thank you for your great review! We appreciate that you took the time to share your experience. I'm so glad you took advantage of our complimentary shuttle. There can be a bit of a wait especially on a weekend or when there is a WaterFire festival in Providence due to traffic. Our shuttle is a very popular mode of transportation for our guests. I'm glad you found it useful. We look forward to hosting you again soon. Our outdoor lounge, AQUA, opened for the season last night. Hope to see you out there!

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Reviewed May 19, 2013

From the moment we arrived we had a great time !!!! We were checked in by Irving Rios who was awesome.... he upgraded our room and ended up sending cheese and crackers with wine, which was a nice surprise for our anniversary :) Food and drinks were great and the pool/cabana area is beautiful!!!! Great shuttle service too..... We can't wait to go back :)

  • Stayed: May 2013, traveled as a couple
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Thank Jennifer6374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this reviewResponded May 20, 2013

Dear Jennifer6374,
What an awesome review! Thank you for taking the time to share your experience. Irving is great and I have already shared your comments with the whole hotel team! We are looking forward to hosting you again very soon. So glad you had good weather to enjoy AQUA our outdoor lounge. It is pretty amazing, isn't it. See you next time you want to relax &/or celebrate in Providence. Happy Anniversary!

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