We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Almost a Great Weekend! But Don't even think of utilizing the Aqua Bar!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Providence Marriott Downtown
Ranked #5 of 12 Hotels in Providence
Certificate of Excellence
Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Almost a Great Weekend! But Don't even think of utilizing the Aqua Bar!”
Reviewed June 11, 2013

We stayed at this hotel for 2 nights a total of 14 of us. The working staff were excellent and couldn't have been more accomodating and friendly. The Auqa Facility Managers were the rudest most unproffessional people I have had to deal with in a long time. The hotel underwent a blackout Saturday evening and even though we found a lit spot by the Aqua bar with even piped music we were told we could not stay there and had to return to the darkened hotel which was barely handling all the guests that could not go on elevators to get to their rooms. We were fortunate to have poolside rooms which gave us easy access to the Aqua area. Do not beleive for one minute the Aqua Bar is for paying guests because we were not allowed to utilize it even though there was no event going on and there was a blackout crisis that this area could have been accomadating but due to the 2 Aqua Managers (1 women, 1 man) they only added to the discomfort of everyone. I feel very bad for any employees that have to work under either one of these so called managers! I think their behavior was deplorable.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank trudyrou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, June 12, 2013
Dear trudyrou,
I was disappointed to read your review. I am certain that you were asked to return inside as a safety precaution. I do apologize that you felt you were treated poorly. AQUA is known for being a fun and relaxing place. The team at AQUA is selected because they carry the traits that exude fun and relaxation in addition to hosting all our guests with dedication and care.. I truly believe there must have been a misunderstanding here and hope you will give AQUA another try. Unfortunately, under these particular circumstances, it was safer for you to be inside and the team had to insist upon this. I do hope you will come back soon and give the AQUA team another shot. Please feel free to contact me directly if you would like to discuss this matter further: jdahler@marriottprovidence.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,373 reviews from our community

Traveler rating
    724
    374
    176
    65
    34
See reviews for
397
254
53
449
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (271)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong, China
Level Contributor
57 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed May 26, 2013

I stayed in this hotel for business for one night.

Overall were fine but it was not above average. The hotel is dated and was not clean enough. There were a swimming pool and a jacuzzi which were both heated and nice enough for swimming and relaxation.

Parking was free and there were nice restaurants around the hotel by driving distance.

The rate was a bit expensive compare with the value I received.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ccesther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, June 12, 2013
Dear ccesther,
Thank you for taking the time to share your experience with our readers. We appreciate your feedback. If you find yourself visiting Providence again, please do not hesitate to think of us. We look forward to hosting you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Massachusetts
Level Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 24, 2013

I have stayed at the Downtown Marriott twice. A couple of years ago, we were very impressed by the restaurant's food quality and the service. The sleeping rooms were fine too. This time, the restaurant was fine but not fabulous and the wait for a table at breakfast was not handled professionally. The rooms seem tired. You can hear noise from the hallway and doors slamming. In the bathroom, they have soap, shampoo and cream rinse, lotion. That's it. The in-room coffeemaker was impossible to navigate. They do have a pretty nice looking swimming pool where you can swim from indoor pool to outdoor pool. The outdoor lounge near the pool looks fun but it was rainy both times we stayed there. If you have a car, this hotel has parking which is a rarity at Providence hotels. The hotel operates a shuttle bus but it was not available during the times we wanted it so we walked. Next time, I will go back to the Renaissance hotel in Providence. The rooms there are much more up to date and the layout is better.

Room Tip: I would not want to stay in a room that faces the pool.
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cloudycomet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, May 25, 2013
Dear Cloudycomet,
Thank you for your feedback about your stay. We appreciate your loyalty to Marriott. I apologize that you we not wowed by our hotel. It is always our goal to exceed our guests' expectations. We would like the opportunity to host you again in the future. Hopefully the weather will cooperate next time you visit so you have the chance to utilize our indoor and outdoor connecting pools and our outdoor lounge AQUA. We hope you will consider us again the next time you are visiting Providence.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, Connecticut, United States
Level Contributor
5 reviews
5 hotel reviews
Reviewed May 21, 2013

I stayed here for three weeks while on business in the area, and thought the hotel was ok. The upsides are that the hotel is in a great location, has no parking fees, has all of the amenities of a full service Marriott propery, has a great gym (with an onsite personal training service), and has a friendly staff. However, the hotel is dated, and is easily noticed upon entrance into the guest rooms. The heating/cooling units are noisy, the bathrooms need updating, but overall, there are no major issues. Overall, this hotel has more positives than negatives, and is a good location to stay in the Providence area.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bornforapurpose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, May 25, 2013
Dear bornforapurpose,
Thank you for taking the time to review our hotel. We appreciate the feedback and your insight. We take every comment on Trip Advisor very seriously and utilize the information to make our guests' experiences better and better. We do hope that you will consider another stay at the Providence Marriott Downtown in the near future. PS: Thanks for the Kudos for our staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Old Saybrook, Connecticut
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 20, 2013

The staff was helpful & friendly. The room was clean, updated, and nice. We were going to use the shuttle service, but were told the wrong time. No worries though, the woman at the desk called a cab for us (at no charge). The shuttle service van did pick us up after dinner. It was a long wait, & very crowded, but way better than walking! We grabbed a quick breakfast at the small coffee shop literally inside the hotel rather than using room service or going to the restuarant which were both pricey. This place seemed to having everything - pool, workout room, spa, hairdressers, etc.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, May 21, 2013
Dear Jill D,
Thank you for your great review! We appreciate that you took the time to share your experience. I'm so glad you took advantage of our complimentary shuttle. There can be a bit of a wait especially on a weekend or when there is a WaterFire festival in Providence due to traffic. Our shuttle is a very popular mode of transportation for our guests. I'm glad you found it useful. We look forward to hosting you again soon. Our outdoor lounge, AQUA, opened for the season last night. Hope to see you out there!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeville, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 19, 2013

From the moment we arrived we had a great time !!!! We were checked in by Irving Rios who was awesome.... he upgraded our room and ended up sending cheese and crackers with wine, which was a nice surprise for our anniversary :) Food and drinks were great and the pool/cabana area is beautiful!!!! Great shuttle service too..... We can't wait to go back :)

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer6374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, May 20, 2013
Dear Jennifer6374,
What an awesome review! Thank you for taking the time to share your experience. Irving is great and I have already shared your comments with the whole hotel team! We are looking forward to hosting you again very soon. So glad you had good weather to enjoy AQUA our outdoor lounge. It is pretty amazing, isn't it. See you next time you want to relax &/or celebrate in Providence. Happy Anniversary!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenzhen, China
Level Contributor
238 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed May 19, 2013 via mobile

Had a good stay here this weekend for my boyfriends birthday. It was a nice surprise to find a bottle of wine and cheese and crackers waiting for us as we'll as a birthday card when we got back from dinner, always a nice touch. Pretty good locations and they do have a shuttle service although we didn't use it because it isn't that far of a walk to shopping. Only problem was that every time we used the shower, the floors got soaked, as well as the hallway due to some drainage issue. I think they thought it was user error but I could clearly see water coming from a small hole leading under the tub and both times the water didn't make it to the hallway door so there is no way it could've gotten into the hall that way. I just hope that they find the issue soon before it causes too many problems. Overall a good hotel.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amerikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, May 20, 2013
Dear Rikki P,
Thank you so much for your review! We are so pleased that you had such a good time and you could celebrate your birthday with us. I do apologize about the shower issue that you had. I'm glad it didn't taint your experience. We hope to see you again soon - before your next birthday, we hope. AQUA, our outdoor lounge, opens today! So see you out there the next time you come to Providence to celebrate!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Providence hotels
Omni Providence Hotel
#4 of 12 in Providence
2,474 reviews
Downtown Providence
Renaissance Providence Downtown Hotel
Hotel Providence
#3 of 12 in Providence
1,034 reviews
Show Prices
Show Prices
Show Prices
Downtown Providence
Hampton Inn & Suites Providence Downtown
Downtown Providence
Providence Biltmore, Curio Collection by Hilton
Downtown Providence
Courtyard Providence Downtown
Courtyard Providence Downtown
#10 of 12 in Providence
196 reviews
Show Prices
Show Prices
Show Prices

Been to Providence Marriott Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Providence Marriott Downtown

Property: Providence Marriott Downtown
Address: 1 Orms St, Providence, RI 02904-2221
Phone Number:
Location: United States > Rhode Island > Providence
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Providence
#4 Family Hotel in Providence
#5 Romantic Hotel in Providence
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Providence Marriott Downtown 3.5*
Number of rooms: 351
Official Description (provided by the hotel):
Resort-style atmosphere hotel located in downtown Providence. Situated near the state capital, I-95 and historic East Side. Free parking, connecting indoor/outdoor pools. Outdoor lounge, AQUA(seasonal),voted Best Hotel for Pool Lovers by Yankee Magazine. Award-winning Bluefin Grille open for breakfast, lunch and dinner. Inclusive overnight packages available - Chef's Tasting Escape, Bike Providence Package, VIP Kids Escape, Romance packages, Providence Spa package, Golf Challenge, etc Full-service G Salon & Spa and golf privileges at private golf course. We offer bicycle rentals or upgrade to our Bike Providence package. Marriott Greatroom - and flexible meeting space and ballrooms. Complimentary wireless and shuttle service (by reservation). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Marriott, Hotels.com, Hotwire, Travelocity, Orbitz, Cancelon, getaroom.com, HotelQuickly and HRS so you can book your Providence Marriott Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Providence Marriott Downtown Hotel Providence
Marriott Providence

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing