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“Everything you would expect”

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Providence Marriott Downtown
Ranked #5 of 12 Hotels in Providence
Certificate of Excellence
Cambridge, United Kingdom
Level Contributor
86 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Everything you would expect”
Reviewed October 6, 2012

Standard large-hotel chain homogenous experience really, rooms are a little on the tired side, and our coffee maker was missing, but once we'd convinced them that we needed a coffee *maker* and not more *coffee*, it was swiftly replaced. And then we didn't use it anyway, because it turns out there's a mini Starbucks in the lobby, which is a much better option.

Staff are friendly and extremely helpful, big shout out to Doyle on reception who handled all our needs.

The hotel is a mile or so from the centre of town, and they provide a courtesy shuttle bus to get you in and out. We had a hard time finding somewhere we liked the look of to eat, but ended up at Uno in town, which was excellent.

WiFi is free and reasonably fast, aircon is powerful but noisy, beds are comfortable. The complimentary breakfast is a buffet-style affair, with quite a good selection.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
Thank blowback
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, October 9, 2012
Dear blowback,
Thank you for your detailed comments about your stay with us. I will be sure to share them with our team. I will most certainly share your comments with Doyle. He's awesome! Thank you for noting that. Hope to see you soon.
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1,375 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (271)
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Hampshire
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 2, 2012

We were here for two nights mid-week and felt this is one of the more average Marriott hotels having stayed in others within the group. Help from the front desk really depended on who was on shift as we experienced varying levels of service and attitude. Our room was a little tired, which really sums up the hotel building as a whole, although it still offers good facilities. Air conditioning across the hotel seems outdated and is noisy particularly around the pool area where a continuous blasting of air spoils an otherwise pleasant bar environment. Our stay entitled us to $50 daily food and beverage credit as part of our Travelzoo package. However, many staff were unaware of this offer and had different interpretations of it, which caused embarrassment for us when it came it to paying the bill. Do make use of the free shuttle for hotel guests around the downtown area which is extremely handy and helps if you are new to Providence. On the plus side, the bed was comfortable and we made use of the swimming pool. All things considered however, this should be high on the list of the Marriott hotels in need of a makeover.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
Thank jtot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, October 3, 2012
Dear JTOT,
Thank you for taking the time to publish your comments on Trip Advisor. I appreciate that you enjoyed our beautiful pool and that you had a restful night's sleep in our comfy REVIVE bed. I was also pleased to read that you made use of our complimentary shuttle. It is quite handy to get around town. I do want to apologize for any confusion about your voucher affiliated with the TravelZoo promotion. I certainly will follow up with our food & beverage team regarding this to be sure that all our associates have a firm understanding about how to charge our promotions. Thank you for your time. Hope to see you again soon.
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mississippi
Level Contributor
119 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed September 30, 2012

The staff here are excellent. Free wifi was unexpected at a full service Marriott. The speed was excellent. The room was comfortable and AC worked well. The downside was there is not a lot of restaurants near the hotel. The food at the hotel as good.

I had a shuttle ride back to the airport and the front desk called to make sure everything was OK with the return. the hotel does not provide an airport shuttle, but will take guests around downtown.

  • Stayed September 2012, traveled on business
    • Value
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Helpful?
1 Thank engineer64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, October 1, 2012
Dear engineer64,
Thank you for taking the time to share your experience on Trip Advisor. I will share your comments with our team right away. Our complimentary shuttle service departs the hotel every 30 minutes by reservation. It's range is within a 1.5 mile radius of the hotel. The Airport Shuttle services all the hotels in Providence and is $11 person. Thank you again and hope you can visit us again soon!
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New Jersey
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 29, 2012

The woman at the front desk was excellent! I told her I had to be somewhere at 4 and needed to get ready. While their check-in is usually 4, she contacted me personally and I was in my room before 3!
The pool is gorgeous. They have a 24hr workout room which was awesome to use. It had the basics, but well maintained, clean, and did not smell like a typical gym.

  • Stayed September 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bprimadona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, October 1, 2012
Dear bprimadona,
We are so happy we were able to check you into your room before standard check in time of 4 PM. We know sometimes our guests have events they need to attend before 4 PM so we do our very best to honor early check in requests whenever we can. We appreciate you acknowledging that. Thank you for your positive comments about our staff and the gym as well. Hope you can visit us again soon!
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Dayton, Ohio
1 review
Reviewed September 28, 2012

We just returned from a four night stay at the Providence Marriott Downtown hotel. The front desk staff cheerfully accommodated our early check-in on Sunday afternoon since our plane had us arriving shortly after noon. There is a lovely lobby and even rocking chairs outside if you like to gather outside of your room. Every morning we enjoyed breakfast in the concierge lounge and chatted with Estelle! What a great asset to the concierge lounge! We also would like to acknowledge a great member of the housekeeping staff. So friendly and accommodating of our requests! Unfortunately, I cannot recall his name, but he is hearing impaired, so if you see him and recognize him, give him a wave and I am sure you will be delighted with his pleasant attitude and service. We did have an issue with the toilet handle falling off, but I called down and they sent someone up to repair it right away. My one area for improvement is similar to the ones noted in many other reviews, please have someone collect the room service items that folks leave in the hall when they are done. It makes the hallway look dirty to see those dishes laying there for 12 hours or more.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
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Helpful?
Thank srwsrwjlw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, October 1, 2012
Dear srwsrwjlw,
Thank you for your excellent comments. I have already shared them with our team. Estelle is truly amazing and we're pleased that she took such good care of you. We are also very happy you had the chance to meet Julian, our houseman. He is a role model to the housekeeping staff (and the whole hotel) for his level of service and genuine care for our guests. Thank you for your feedback. We appreciate that you took the time to recognize our associates. We hope to see you again soon!
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Edina, Minnesota
Level Contributor
76 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed September 28, 2012

This Marriott gives you what you'd expect from a good first class business property in the central core of a city. If by chance you are here for a meeting or conference and must eat your meals here- you're in luck. Someone here knows their way around the kitchen. We had sessions in one of the meeting rooms, and had lunch brought in, and it was so good I stayed in for dinner rather than heading out to the downtown area (which I'm told also has terrific options..apparently Providence is well known for this).

This hotel is withing walking distance to the lovely downtown area,including a good sized mall for shopping. It's also fairly close to Brown University and some very cool architecture.

If you are a fitness enthusiast: the fitness room is very up-to-date with large TV's at each station that actually work. There is also a pool that is large enough to swim a few laps, but very warm. Like a hot tub. So - if you're headed that way and want a giant hot tub, this is an added bonus.

All in all a very nice stay at this property.

Room Tip: It's a quiet location-didn't notice any particular benefit from one location or another.
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  • Stayed September 2012, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank RFMSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, October 1, 2012
Dear RFMSP,
WOW! Thank you for your amazing feedback about your visit to our hotel. I will pass along your comments about our culinary team. Our Executive Chef, Franco Paterno, has been with us for over 25 years. He and his team are awesome! Hope you can visit us again soon.
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Fall River, Massachusetts
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 28, 2012

When we stay in Providence, this is our hotel of choice. The staff,s friendliness, the cleanliness, the outdoor pool area are all our favorite attractions. The King-size beds can't be beat but are not always available. Can't wait for our nest get away.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tjchicca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Providence Marriott Downtown, responded to this review, October 1, 2012
Dear tjchicca,
Thank you for your kind words! We appreciate your loyalty and are happy that you continue to choose the Providence Marriott Downtown when ever you visit Providence. See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Providence Marriott Downtown

Property: Providence Marriott Downtown
Address: 1 Orms St, Providence, RI 02904-2221
Phone Number:
Location: United States > Rhode Island > Providence
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Providence
#4 Family Hotel in Providence
#5 Romantic Hotel in Providence
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Providence Marriott Downtown 3.5*
Number of rooms: 351
Official Description (provided by the hotel):
Resort-style atmosphere hotel located in downtown Providence. Situated near the state capital, I-95 and historic East Side. Free parking, connecting indoor/outdoor pools. Outdoor lounge, AQUA(seasonal),voted Best Hotel for Pool Lovers by Yankee Magazine. Award-winning Bluefin Grille open for breakfast, lunch and dinner. Inclusive overnight packages available - Chef's Tasting Escape, Bike Providence Package, VIP Kids Escape, Romance packages, Providence Spa package, Golf Challenge, etc Full-service G Salon & Spa and golf privileges at private golf course. We offer bicycle rentals or upgrade to our Bike Providence package. Marriott Greatroom - and flexible meeting space and ballrooms. Complimentary wireless and shuttle service (by reservation). ... more   less 
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Also Known As:
Providence Marriott Downtown Hotel Providence
Marriott Providence

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