Got to the hotel and we could barely understand management, her English was horrible. She told us that the National Park didn't have tours anymore for the season, even though we saw the tour bus go into the park. We were on the second floor on the end, the stairs looked questionable as to rot. The pool was closed and it had slime in it. When we got to the room, the room was covered everywhere with dead bugs. We went to the bathroom and pulled back the shower curtain, the tub was full of water with a soaked towel floating in it. The worst part was there was no heat, my kids got cold very quickly. We tried to turn the heat on, because it was 60 degrees in our room. Then my boyfriend walked across the carpet and his foot sunk into the rotted floor that they covered in carpet. All that combined, I called the front desk and told her to meet me in the office. When I tried to explain that her rooms were revolting and I didn't want my family to stay, she tried to offer another room, at which I refused and demanded a refund. When the refund came up she came up with excuses as to why the room was so nasty. I had to tell her if I didn't get my refund right then, that I was going to call the Estes Police. Needless to say I got my refund and we ended up staying at a beautiful hotel called Rocky Mountain Park Inn
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- Also Known As:
- Twin Owls Motor Hotel Estes Park
- Twin Owls Hotel
- Twin Owls Motel