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“Historic and interesting” 4 of 5 bubbles
Review of Stanley Hotel

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Stanley Hotel
Ranked #14 of 28 Hotels in Estes Park
Olathe, Kansas
Level Contributor
102 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Historic and interesting”
4 of 5 bubbles Reviewed August 13, 2013

We tried to get reservations for one of the ghost tours for three days. Finally gave in and did another historic/ghost tour. Very interesting, got to see allot of the original rooms. We didn't stay here, just did the tours. Kind of expensive to stay, but I wish we would have stayed at least one night. Our tour guide was quite 'colorful' and was in her 'part' for the whole tour. You can hang out in the lobby and see the original Stanley Steamer car, or just lounge around the hotel or the gift shop. Good stories about the hauntings there.

Stayed July 2013, traveled with family
Helpful?
Thank lid535535
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Lauzon, Manager at Stanley Hotel, responded to this review, August 20, 2013
Thank you for stopping by to see our property. Our team does a great job, and I have shared your comments with the staff. We hope you have an opportunity to stay with us in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,200 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (787)
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Frisco
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed August 13, 2013

The Stanley's web site paints a lovely picture of a magnificent resort nestled in the foothills of the RMNP. Word to the wise: it's all marketing magic. Stay away from this ancient, cramped, noisy tourist trap.

The Stanley is historic in every sense of the word. Built in the early 1900s to rip tourists off, it's still doing it today. Our room was cramped beyond reason and un-air conditioned. Back in the 90s, they may have taken a glancing pass at redecorating, but it only proved to stuff 20 pounds of, um, stuff, in a 10 pound sack. We were constantly knocking into things, the bathroom door banged into the tv, and everything creaked and groaned. Bottom line, this was one of the worst nights of sleep I've ever had while traveling, and that's saying a lot.

On the service level, the hotel was understaffed by a mile. Absolutely no one was there to greet us when we pulled in. Instead, we had to park, find our way to the lobby (which is miles away from the supposed registration entrance), and ask for help. The concierge desk was staffed by a high schooler who seemed like he was going to faint at any moment. Probably because it was immediately obvious he knew less about the area than we did. The help desk in our building (separate from the main hotel) was unstaffed the entire stay. Plates, dishes, and glasses littered the lobbies, porches, and hallways the next morning. The security gate was unstaffed and wide open every time we went through. On our few interactions with actual staff, they were either uninformed, un-empowered, or simply didn't care. When checking out, the lady at the desk--who, to her credit, didn't even blink at my request to check out a day early--spent the entire time simultaneously checking me out and picking up the phone to help others.

The hotel seemed to exist to siphon money out of the pockets of the many, many tourists groups streaming through the lobbies and across the grounds. The end result was that we, as paying hotel guests, felt like second-class citizens on the grounds. It got so absurd at one point, we were photo-bombing the tourists' pictures simply by staying seated on the front porch of our building and raising our glasses. Although there were several signs instructing tourists that our building was for guests only, there was a stead stream of people walking through the door wondering, "What's in here? Oh, this is pretty!" After taking a few pictures, they would leave just as loudly. I even saw one couple knock the sign over as they came through. If I had to guess, the tourist-to-paying-guest-ratio was probably 100-to-1. At least it felt that way. It was absurd.

Bottom line: save yourself from an expensive, uncomfortable, sleepless stay at this overpriced, over-hyped tourist trap.

Room Tip: Choose another hotel.
See more room tips
  • Stayed August 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed August 12, 2013

Kelsey was an excellent tour guide. Great fun and good info.
However I don't recommend staying here in the summer. There's no air conditioning and it gets hot in the rooms which forces you to leave the windows open. I happened to have a room over the outside courtyard bar and complained several times to the desk have the belligerent loud guests be quiet, to no avail.
If I'm going to pay $300 for a room I better have a/c and get some sleep.
On the up side, the Steamer Cafe has excellent coffee and pastries, the bar makes fantastic mojitos, and there's something for everyone in the gift shop!

  • Stayed August 2013
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Xylaphlox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Collins, Colorado
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed August 11, 2013

We stayed in the presidential cottage. There were bugs in the room. The light fixture still had tape from when they painted. We could hear our neighbors above using the bathroom. The room needs remodeled. I have seen a nicer motel 6 than this.

At check out, no one asked how my stay was.

  • Stayed August 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Brad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Lauzon, Manager at Stanley Hotel, responded to this review, August 13, 2013
Please check your email as I have reached out to you directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North East England
Level Contributor
125 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed August 11, 2013 via mobile

We stayed for 2 nights in The Lodge, which is situated next to the main hotel. The main public rooms are traditional and beautiful. Our guest room was very small but comfortable.
I booked The Lodge to avoid the crowds of day trippers looking round the hotel. It was certainly very peaceful during the day but was not so restful at night as everything creaks! The bed creaked every time you moved and the people in the room above were up before 6 each morning and the floor boards creaked terribly! Also on the Friday night there was a film being shown in the public room next to our guest room, it was loud and didn't finish until after 1am. I would have mentioned this on checking out but we weren't asked if we had enjoyed our stay.
Breakfast is included in the Lodge prices and was excellent. Delicious fruit and wonderful blueberry scones! We ate this with fantastic views of the Rockies.
The main restaurant was very busy on both evenings. The first night the food and service were very good, unfortunately it was not so good the second night, when we waited almost an hour for our first course.
Overall we enjoyed our stay but there are factors to be aware of when booking!

Stayed August 2013, traveled as a couple
Helpful?
Thank Diana014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Lauzon, Manager at Stanley Hotel, responded to this review, August 14, 2013
Thank you for your recent visit, we appreciate your business. I am happy that you enjoyed your overall stay, but disappointed that there were some opportunities during your trip. I appreciate your feedback, and have shared your comments with our reception staff so that we may improve our service. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Illinois, United States
Level Contributor
5 reviews
5 of 5 bubbles Reviewed August 9, 2013

Booked one night online for a deluxe King room at the Lodge (formerly the Manor building). When we arrived later in the afternoon, we were informed that there were no deluxe king rooms available, so we were being upgraded to King Suite instead. The room was beautiful! I loved the step-up seating area that over looked the mountains. We have stayed in Main Building once before, but I'll definitely stay in the Lodge on future trips. The Lodge was very quiet, with less people walking the hallways. We very much enjoyed sitting around the fire pit in the courtyard behind the Lodge building, so relaxing.

Stayed August 2013, traveled as a couple
Helpful?
Thank Amynac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Lauzon, Manager at Stanley Hotel, responded to this review, August 14, 2013
The Lodge is definitely my favorite place to stay in the hotel; it's always a nice surprise to be upgraded! I appreciate your time providing your review, and thank you very much for your business!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Excelsior, Minnesota
Level Contributor
148 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed August 8, 2013

From the outside as you drive up, amazing. I could not help but get excited envisioning a glamorous overnight stay at this historical landmark. The lobby and the welcoming front desk did not disappoint. Before going up to our room we attempted to make dinner reservations to no avail. Once arriving to our room I must confess to a bit of disappointment. The room was spacious and comfortably appointed, if somewhat "tired" feeling. The bathroom was small and dated and its usage was a bit awkward for 2 people. The staff were friendly and helpful.
Try and get a spot on the front porch for cocktails, the view is spectacular!!!
Please sign up and take the tour, super interesting and fun!

Room Tip: shoot for a room on the second floor centrally located over the lobby, they are cooler and have an a...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lu P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Lauzon, Manager at Stanley Hotel, responded to this review, August 14, 2013
Thank you for your recent visit, I am very happy that our staff provided exceptional service. You are correct, our tour department does a fantastic job. We appreciate your feedback, thank you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stanley Hotel

Property: Stanley Hotel
Address: 333 Wonderview Ave, Estes Park, CO 80517-9665
Location: United States > Colorado > Estes Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites
Hotel Style:
Ranked #14 of 28 Hotels in Estes Park
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Stanley Hotel 4*
Number of rooms: 130
Official Description (provided by the hotel):
The Stanley Hotel is a luxurious historic landmark hotel in a spectacular mountain-view location, offering old-world charm matched with the latest of modern amenities. Take a ghosts and history tour... Enjoy free wireless Internet access throughout the property... Indulge in our full-service spa... Experience Cascades Restaurant... Savor a Starbucks’ Coffee... Or just relax and enjoy the view from your luxurious room, suite or private villa! Come, experience The Stanley Hotel: 7,500 feet above the ordinary in beautiful Estes Park, an hour from Denver and minutes from Rocky Mountain National Park.The Stanley Hotel is a luxurious historic landmark hotel in a spectacular mountain-view location, offering old-world charm matched with the latest of modern amenities ... more   less 
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Also Known As:
Stanley Estes Park
Stanley Hotel Colorado
Stanley Hotel Estes Park Colorado

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