First of all I was checked into a room other then the one I paid for, when I was checked into the room the room was filthy full of trash, dirty toilets, dirty linens. The kitchen wasn't fully stocked with coffee, cream, sugar and necessities, etc. The evening was very unpleasant I have children sleeping on the floor and there was mice running all over the place. I was promised a discount for being put into the wrong room and the commitment was never fulfilled. As far as the front desk, owner and staff goes they were very rude because the owner and representative Josh never fulfilled their promise on the discount, Josh was very rude and discourteous and just kept saying the person that I made the reservation with should've never did what she did instead of just taking the initiative to correct mistake and fixing it and apologizing for their actions a company and as a whole. I strongly recommend that no one stays with PONDEROSA LODGE They are very distasteful and don't care how much money and time a person puts into researching different motels, lodges etc and come to a decision that includes them in your stay my stay.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Hotwire and Orbitz so you can book your Ponderosa Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ponderosa Hotel Estes Park