This is an awesome place........immaculate cabins, wonderful scenery and outstanding customer service. What more could you ask for? We stayed in River Castle 5 and it was perfect for our needs. The grounds were spotless and the sound of the river right outside the cabin helped make this a great experience. But the most outstanding part of staying here was the excellent customer service. The big resorts and five-star hotels could learn a lot about guest relations and customer service from these folks. Shortly after check-in (the friendliest and easiest check-in that I've ever experienced) a staff member stopped to give our dog a treat as we were unloading. We saw that same staff member the next day in Estes Park and he went out of his way to strike up a conversation and ask about our vacation. Turns out, the "staff member" was Warren, the owner of the Lodge.
- Also Known As:
- Castle Mountain Hotel Estes Park