Excellent kept cabins in a nice environment. My family has stayed here two times and both with excellent cabins. On one occasion my youngest son damaged part of the cabin in which they were more then reasonable for the repair costs. My issue is the Lady property manager and how she is sarcastic and belittling to someone over the phone. When she called on my sons damaged she asked my wife "Could you enlighten me on how the damage occurred." Not acceptable customer service! I called today to see if she had a cabin available that was open and if she could discount it further. When I asked if she could work with me on the price she stated "Thanks but I'll run my business." Issue was not the $ but how she responded. I will never say here again not due to the property, but the property management. They man that did the repair was very friendly. Two instances of bad service both from the same person!
- Official Description (provided by the hotel):
- Solitude. Not just a name, it’s a feeling you get! Enjoy the rustic mountain feeling with all the comforts of a new luxury vacation home. Sleeping for 6 with 2 master suites, premium linens, fully equipped kitchen, living room, queen sofa sleeper, gas fireplace, washer & dryer, deck with gas grill and patio furniture. For your comfort and safety of wildlife, no pets are allowed. ... more less
- Also Known As:
- Solitude Cabins Hotel Estes Park