Our family has stayed at this cottage for the last ten years and unfortunatley after this visit we will not return. The cottage was clean but the customer service was very poor. They ran out of gas and we were left with no heat and management did not appologize just complained about all of thier problems. We were given one roll of toilet paper and one garbage bag for 4 nights stay for 3 people. When we ran out and asked for more we were made to feel like we were a burden to the owners. The hot water heaters are very small so that only one person can have a luke warm shower. After being yelled at, freezing because of the poor heating set-up, and running out of toilet paper over and over we decided to leave and will not return. It is sad that they are having so many problems with the cabins but who wants to go on vacation and pay hard earned money to deal with someone elses problems.
- Official Description (provided by the hotel):
- "Step Back In Time" to the beauty of these 16 cottages with decks on or over the Big Thompson River. All have full kitchens and there are one, two and three bedroom cottages,with queen beds. We are known for our cleanliness.We are 3 miles East of downtown Estes Park and 5 miles East of Rocky Mountain National Park. We furnish everything you need to stay and be comfortable in our wonderful cottages, from the pots and pans to the bedding. We are not a big fancy chain, we are family owned and operated and have owned the cottages for 32 years. ... more less
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- Also Known As:
- Loveland Heights Cottages Hotel Estes Park