Very very poor staff and management, I tryed to change rooms in the hotel because I paid extra for a view and the staff was no help at all, they tryed to get more money for a different room and even wanted to charge me more money for a standerd room. I tryed to get a refund to go to another hotel and the management said the charge is already on my credit card and they couldn't help me. No help at all !! The continental breakfast was very minimal and cheap stuff. The pool was closed. the hot tub was no good, have to go to office across parking lot every 15 min to have it turned back on, and closes at 9:pm. The bed was old and sagging they tryed to cover it with a thick mattress pad, which made it worse. Probably better off sleeping on the floor. When I got home after my vacation I called the hotel to speak with the manager about some of the problems with the staff and the hotel, He was not rude, but non responsive and could care less. DON'T STAY AT THIS HOTEL, THERE ARE PLENTY OF HOTEIS IN ESTES PARK!
- Official Description (provided by the hotel):
- The Best Western Silver Saddle is located in the high mountain valley village of Estes Park, Colorado. All rooms, facilities and grounds are one-hundred percent non-smoking. A deluxe continental breakfast is served each morning. All rooms are air conditioned. Amenities include a heated outdoor pool (seasonal), indoor hot tub, coin laundry. Every room has a microwave, coffee maker and refrigerator. ... more less
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- Also Known As:
- Best Western Plus Silver Saddle Hotel Estes Park
- Best Western Estes Park
- Estes Park Best Western