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“Clean, Comfortable but Inconvenient”

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Best Western Plus Silver Saddle Inn
Ranked #11 of 29 Hotels in Estes Park
Certificate of Excellence
Reviewed November 21, 2013

This hotel is very well maintained and is clean and comfortable. However I will not likely return. Did not like the security measures, had to ask for a separate key for every amenity, very inconvenient. Should be able use your room key. My key stopped working during my stay and the lady at the front desk had to call someone to figure out how to make a new one, It took way took long. TV channels were very limited, this would not be a concern for a vacationer since they do not vacation to watch TV, but for business client it is a concern.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Best Western
Thank Jeff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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495 - 501 of 770 reviews

Reviewed November 10, 2013

I wish I had checked the reviews here first before booking this room. All the things mentioned previously are how this place operates if you want or need to change your plans. They grab your money right away when you book and will never give it back for any reason. They guard the breakfast room like it's some super privilege to eat there. There are signs everywhere for what you can't do. They even want your cell phone off in the privileged breakfast room. They don't trust their customers and seem to have the attitude that customers are out to screw them so make sure to keep the evil customers in line. Don't stay here for any reason. Find another place in town or sleep in your car if you have to.

  • Stayed: November 2013, traveled with family
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8  Thank RoadtripD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSSilverSaddle, General Manager at Best Western Plus Silver Saddle Inn, responded to this reviewResponded November 12, 2013

We are sorry that you were not happy with our policies. We do explain payment and cancel policies prior to confirming a reservation. In regard to our breakfast voucher system, this is done so that only registered guests are able to enjoy the breakfast. Without the vouchers, we have experienced a large number of individuals from adjacent properties stopping in to eat breakfast even though they have not paid for a room at Silver Saddle.


We hope that you will give us the opportunity to earn your business again some time in the future.

-Cory Blackman, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2013

The view from the balcony was wonderful, the room was very quiet and VERY clean. Breakfast was more than adequate and the bed comfortable. Looks like the rooms have been remodeled recently, with granite counter tops,flat screen TVs, microwave and refrigerator. I would definitely recommend this motel.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank Nancy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2013

I stayed at this location for close to 5 weeks while on Disaster assignment with the Red Cross and they provide excellent service including maid and breakfast. Their personnel were gracious and friendly including their breakfast staff and breakfast Monitor Susie Their front Desk staff Mike, Cory and Anita were great even calling me when I received a FedEx Package.

  • Stayed: October 2013, traveled on business
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Thank Vince C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed October 19, 2013

The only thing that was not top notch was the breakfast. The selection of fruit was minimal and the hot part of the breakfast was just not appetizing without much choice. The hot breakfast probably came out of a premade frozen food service.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2013

We go to Estes Park 4 - 8 times a years and decide to keep our reservation for Elk Fest in order to support the community after all of the issues associated with the rains and floods.
We found the BW to be modern, well maintained and clean. It is just out of town in a very quiet residential area.
Our only complaints are that the rooms are very small - European hotel sized, and that the staff seemed to have a lot of complaints about their customers and had a lot of rules we had to follow - I think that there is a trust issue and they don't seem very friendly.
The refrigerator (nice to have) was turned down and the adjustment knob was missing - we were told this is becasue customers turn the refrigerators up - ??
The breakfast was very well done although a woman was at the door and wanted to see our coupon in order to get into the breakfast room.

Room Tip: The room is large enough for one person - but very small for two.
  • Stayed: September 2013, traveled as a couple
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2  Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2013

This hotel has the worst management ever. Look at all the other reviews and there are several that are in regards to the management. I will never visit Estes Park nor will I ever stay at a best western anywhere.

Estes Park suffered an unfortunate event with the recent flooding and my heart goes out to the residents, however the business' in Estes Park, particularly this hotel has no consideration for its town or no compassion for its patrons.

Until recently the town of Estes Park was inaccessible due to the flooding. The town is still in shambles, infrastructure is completely destroyed and yet this hotel management refuses to issue a refund.

We were going to Estes Park for a wedding and unfortunately the Lodge where the wedding and events were supposed to take place asked us to find an alternate location. We did and those venues have offered a full refund of deposits. The Best Western Plus Silver Saddle is the only one that will not refund our rate.

This is very sad and poor management. I will challenge this to the fullest extent and I would recommend anyone traveling to Estes Park DO NOT STAY AT THE BEST WESTERN PLUS SILVER SADDLE.

To top it off Corporate will not do anything for us either- Not a good way to operate a business!

Stayed: September 2013, traveled as a couple
11  Thank smitty87114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Silver Saddle Inn

Address: 1260 Big Thompson Ave, Estes Park, CO 80517
Phone Number:
Location: United States > Colorado > Estes Park
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Estes Park
#8 Family Hotel in Estes Park
#12 Romantic Hotel in Estes Park
Price Range: $127 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Silver Saddle Inn 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
The Best Western Silver Saddle is located in the high mountain valley village of Estes Park, Colorado. All rooms, facilities and grounds are one-hundred percent non-smoking. A deluxe continental breakfast is served each morning. All rooms are air conditioned. Amenities include a heated outdoor pool (seasonal), indoor hot tub, coin laundry. Every room has a microwave, coffee maker and refrigerator. ... more   less 
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Also Known As:
Best Western Plus Silver Saddle Hotel Estes Park
Best Western Estes Park
Estes Park Best Western

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