This hotel has the worst management ever. Look at all the other reviews and there are several that are in regards to the management. I will never visit Estes Park nor will I ever stay at a best western anywhere.
Estes Park suffered an unfortunate event with the recent flooding and my heart goes out to the residents, however the business' in Estes Park, particularly this hotel has no consideration for its town or no compassion for its patrons.
Until recently the town of Estes Park was inaccessible due to the flooding. The town is still in shambles, infrastructure is completely destroyed and yet this hotel management refuses to issue a refund.
We were going to Estes Park for a wedding and unfortunately the Lodge where the wedding and events were supposed to take place asked us to find an alternate location. We did and those venues have offered a full refund of deposits. The Best Western Plus Silver Saddle is the only one that will not refund our rate.
This is very sad and poor management. I will challenge this to the fullest extent and I would recommend anyone traveling to Estes Park DO NOT STAY AT THE BEST WESTERN PLUS SILVER SADDLE.
To top it off Corporate will not do anything for us either- Not a good way to operate a business!
- Official Description (provided by the hotel):
- The Best Western Silver Saddle is located in the high mountain valley village of Estes Park, Colorado. All rooms, facilities and grounds are one-hundred percent non-smoking. A deluxe continental breakfast is served each morning. All rooms are air conditioned. Amenities include a heated outdoor pool (seasonal), indoor hot tub, coin laundry. Every room has a microwave, coffee maker and refrigerator. ... more less
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- Also Known As:
- Best Western Plus Silver Saddle Hotel Estes Park
- Best Western Estes Park
- Estes Park Best Western