To clarify, this review is for the Overlook Condominiums, part of the Stanley Hotel. There are separate reviews for the Stanley Hotel.
These are gorgeous, updated condos with granite kitchens, modern baths and beautiful bedding and linens--seemingly a no-brainer five star review, BUT...
We arrived (in October 2013) and were assigned a beautiful 2 bedroom unit. When we first walked in, it was clear there were some housekeeping and maintenance issues. The carpet looked like it had not been cleaned in a long time (several stains) and it had not been well-vacuumed (threads and such on the carpet). The walls were also banged up a bit. I think this was so obvious because they were painted in very nice decorator colors, and the white of the drywall where they'd been bumped with furniture really showed. So, because I'm a wimp, I went back to the front desk and asked if there was another unit with a hot tub that we could change to, hoping to get a cleaner one. I mentioned that the carpet needed cleaning in this unit, and I heard the clerk note it to another worker.
The front desk nicely changed us to another unit, which was in exactly the same condition. There was even a piece of cracker from the previous guest still sitting on the carpeted steps! The trash under the kitchen sink had not been emptied, and we eventually found several burned out light bulbs. None of these things were deal breakers, so we decided to make the best of it and had a wonderful time. There were good things here, too: the bedding and linens were spotless and beautiful, and the condo, if it had been maintained, was beautiful.
I know I could have dealt with this when we were there, but I didn't want to spend our vacation time doing so. So when I received a manager's email asking about our stay, I reported all of the above. He was very responsive, apologized, and credited my card for part of the stay. I appreciated this response.
The Stanley Hotel is a great, historic place. We enjoyed the hotel tour and had a lovely dinner in the restaurant. We are going to try it again the next time we visit Estes Park, and really hope they have addressed these issues.