Although the views are lovely, the customer service was lacking. Among many problems during our two day stay was the fact that I had to ask for maid service on the second day. When I did, the employee argued with me about whether or not I needed it. I did! And, at the rate I was paying, it should have been a given, and not a fight with a surly operator and angry housekeeping staff. I was given a card when I checked in with a manager's name, phone number and email address. When I tried to call, the number had been disconnected and my email was bounced back. Their slogan is "We love to say Yes!"; however, I never heard a yes, only arguments and a disconnected phone number to call for help. I responded to the generic "How was your stay?" email when I returned home, but never heard a word back about my highly negative experience. So much for "loving to say yes!" Not recommended.
- Official Description (provided by the hotel):
- The lodge is ideally located in the heart of Estes Park on the north side of Prospect Mountain and only minutes from Rocky Mountain National Park. Breathtaking mountain views surround you making this the prefect location for your mountain wedding.The landscape of Rocky Mountain National Park is the steepest in the United States. Sixty mountain peaks over 12,000 feet high result in world-renown scenery and provide challenges for hikers and climbers. The extreme topography creates an amazing range of ecological zones within a short distance, similar to the changes that would be seen in a drive from Denver to northern Alaska. ... more less
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- Also Known As:
- Historic Crags At The Golden Eagle Hotel Estes Park