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GrandStay Hotel & Suites Pipestone
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Reviews (225)
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All reviewsfront deskanytime fitnessno elevatoryogurtgreat place to stayhard boiled eggsbiscuits and gravyhot breakfastreasonable ratesnight's sleepnice poolfirst floorbeds were comfortablewould stay againpool and hot tubconvenient locationshower head
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183 - 188 of 225 reviews
Reviewed February 24, 2014

Driving home on 2/20/14, we were caught in a blizzard & the roads were unsafe for traveling. With two small children, we had to stay here for the night to ensure our safety. We arrived at the hotel at 8:30 PM & were told there weren't any rooms cleaned & we had to wait a half hour to get into a room. I'm sorry, but I have always known hotels to do their housekeeping duties in the mornings so that rooms are available at the noted check-in times. The $99 we had to pay for a small room in one of the smallest towns in Minnesota is absolutely asinine. You can get a 5-Star hotel for that price, if not cheaper, anywhere else. I think we were being taken advantage of, given the road conditions/weather at the time. I must also note, that the carpets in our room, were completely stained throughout. For a hotel chain that charges as much as a nice chain of hotels, I think they can afford to shampoo the carpets every once in awhile! One last thing, walking past the front desk at around 9:30 PM, there were 3 separate parties of people that were looking for a room, and were told there weren't any available. Later on, during conversation with the front desk worker, he mentioned that my family got the last room available, although there were still 5 rooms left, but they weren't going to clean them that night. I feel so sorry for those families that were denied a room during a blizzard (especially if they had children with them!), just because their housekeeping staff was too lazy to get their work done. Overall, we were not satisfied with our stay at Crossings by Grandstay in Pipestone, MN!

  • Stayed: February 2014, traveled with family
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Thank Brittanyjoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2014

While at the Crossings for a birthday party, we had one of our visitors lose their keys to their car. Andrea "One of the Employees" went beyond her duties and found the key (In the trash - Yuck) when we had looked every place we could think, except the trash. Wow - how can you get better service than that. Besides that - the place is clean, beautiful place to stay. Would recommend to anyone.

  • Stayed: January 2014, traveled with family
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1  Thank Donna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheilaSommers, General Manager at GrandStay Hotel & Suites Pipestone, responded to this reviewResponded February 3, 2014

Thank you so much for taking a moment to review your experience with us. We always love to hear that an employee went above and beyond for a guest. What a great compliment! We're happy she was able to locate the keys for you, and that you enjoyed the hotel as well. Please stop by and see us again.

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Reviewed November 13, 2013

We were pleasantly surprised by this hotel. The service was friendly, from the front desk to the maids. The pool temp was fairly warm. The hot tub temp was warm but not too hot. The furnishings were modern and more upscale than typical. The bathroom was on the larger side with a long vanity. The beds were comfortable and the room was spotless. Great breakfast, with sausage, french toast, waffles, yogurt and a few muffin varieties.

  • Stayed: November 2013, traveled with family
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Thank MinnesotaRandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheilaSommers, General Manager at GrandStay Hotel & Suites Pipestone, responded to this reviewResponded February 3, 2014

Thank you for the wonderful review! We are so happy that you enjoyed every aspect of our hotel, from the front desk and the housekeeping staff, to the room furnishings and the breakfast. We strive to provide each and every guest with this experience, and we are so delighted that you were "pleasantly surprised" by us. Please come see us again the next time you're in the area.

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Reviewed October 31, 2013

Our room was very nice, spacious, comfortable and clean. The front desk staff was friendly and our check in was smooth. They were available for all of our questions pertaining to things to do in the area and where to eat. Conveniently located.

  • Stayed: September 2013, traveled as a couple
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Thank zimms4golf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheilaSommers, General Manager at GrandStay Hotel & Suites Pipestone, responded to this reviewResponded February 3, 2014

Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your room and that everything went smoothly while checking in. We always like hearing how friendly our staff is and that they were helpful in suggesting places to eat and things to do on your visit. Please come see us again soon.

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Reviewed October 11, 2013

We stayed at Crossings by Grandstay Pipestone for 1 night in August 2013. When we checked in we were able to change our room from the second floor to the first floor, because there is no elevator. The hotel seems new and well-maintained, and our room was very clean. But the most outstanding feature about this hotel was how helpful and friendly the staff were, particularly the desk clerks. This is a great place to stay if you're visiting Pipestone National Monument.

  • Stayed: August 2013, traveled with family
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Thank backnforth2nfro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheilaSommers, General Manager at GrandStay Hotel & Suites Pipestone, responded to this reviewResponded February 3, 2014

What a great review! Thank you so much for letting us know about your stay in August. We're happy to hear we were able to accomodate your need for the first floor. We're always happy to arrange this, just let us know when you make your next reservation. We do have a wondeful staff, and we appreciate hearing just how friendly and helpful they are. Please come visit again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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