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“Comfort Inn Airport”

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Comfort Inn Albuquerque Airport
Ranked #31 of 144 Hotels in Albuquerque
Reviewed October 2, 2013

The front desk staff was prompt and courteous. Room was clean with good lighting and comfortable chair for reading/relaxing. Breakfast choices were good. Close, convenient location for Albuquerque Airport

  • Stayed: September 2013, traveled as a couple
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3  Thank Cathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortAbq, General Manager at Comfort Inn Albuquerque Airport, responded to this reviewResponded October 25, 2013

Dear Cathy,

First of all I would like to say thank you so very much for staying with us and for your kind words. I am glad to hear that you were able to enjoy your stay and you felt very relaxed in our hotel. We do value our guests and hope you will return with us the next time you come to Albuquerque.

Sincerely,

John Vestal
General Manager

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466 - 472 of 501 reviews

Reviewed September 26, 2013

the outside of the place looked fine. the clerk was helpful. the 1st non smoking room we went into was horrible with smoke.. we had to tell the clerk she moved us to another room. we started our move to there and in the middle of the room not hidden, was a ladies shoe... so why did housekeeping not pick this up. anyway we took that down stairs to the clerk and let her know. then went back up. the room had a coffee smell to it. i looked in coffee pot it was clean, finally looked in the sink, and it was nasty. they had not cleaned it from the person before , they must of poured the last of the coffee out in there and then brushed their hair. there was coffee and hair all in the sink. very nasty. made me wonder what else in the room didn't get cleaned. i told the clerk she went up and cleaned the sink and gave a discount. no reason on why the room was in a bad shape. So beware, housekeeping is not doing a very good job there. it was horrible and we spoke to the manager the next morning yes he said sorry, but nothing about making sure anyone double checked behind housekeeping. I will never stay at this hotel again.

Room Tip: do not stay here, the rooms are not cleaned properly so makes you wonder if your going to get bugs o...
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  • Stayed: September 2013, traveled on business
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Thank Lilly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortAbq, Owner at Comfort Inn Albuquerque Airport, responded to this reviewResponded September 27, 2013

Dear Lilly H,

I want to personally apologize for your less than satisfactory stay at our hotel. Based on your very clear comments I would like to assure you that corrective measures have been taken.

We hope that one day when you return to the Albuquerque area that we will be given the honor once again to fulfill your lodging needs.

We appreciate your comments and hope to see you again in the very near future.

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Reviewed September 24, 2013

Upon our arrival, Ms.Francis and the hotel manager Mr. Vestal were very courteous and very concerned that our accommodations were satisfactory and that we were comfortable.
When we asked Ms. Francis where we could get something to eat she recommended a near by restaurant to us. After we got back she asked if we were happy with the food. We even received a phone call to see if out room was satisfactory. We were asked repeatedly if they could do anything to make our stay more comfortable. We have been Hilton honors members for over 20 years. This hotel has the same type of guest relations without question.
We will be back. Five stars from us. Ready to book another stay. Thank you for making our weekend such a positive experience ..

Room Tip: You won't be disappointed,
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  • Stayed: September 2013, traveled with family
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3  Thank Tony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortAbq, Owner at Comfort Inn Albuquerque Airport, responded to this reviewResponded September 27, 2013

Dear Tony G,

We appreciate your gracious comments about Ms. Francis and Mr. Vestal. I will definitely pass on your comments to them.

We at the Comfort Inn Albuquerque Airport know that there are many choices for lodging in Albuquerque area and giving us the opportunity to serve you is an honor and a pleasure.

Thanks again for your comments!

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Reviewed September 21, 2013

Excellent last minute stay. After a long day of travel had a wonderful complimentary shuttle from the airport. Driver was friendly. Front desk clerk (Katy) went above and beyond to not only accommodate our needs, but was very friendly, especially with 3 small girls. The indoor pool was pretty cold, but otherwise, a wonderful stay. Will return next time we are in the area.

  • Stayed: September 2013
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3  Thank Luvthemtns30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortAbq, Owner at Comfort Inn Albuquerque Airport, responded to this reviewResponded September 27, 2013

Dear Luvthemtns30,

We appreciate the opportunity for allowing our staff and hotel to serve your needs while in the Albuquerque Area. We have looked into the pool temperature and have taken the appropriate measures to increase the temperature.

We hope to see you again in the near future and hope you take the opportunity to take a dip in our warmer indoor pool!

Thanks

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Reviewed September 20, 2013

we stayed at this motel in mid sept. it said non smoking, but various places you would get a whiff of reek with smoke. in the room, elevator and hallways. it HAS been refurbished, bed comfortable, but the smoke reek was awful. the bed was comfortable, tho. breakfast was not so good...i usually enjoy the waffles, but this place, the batter was too thin. when you put the syrup on the waffle had no crispness, that it got soggy right away. the juice and coffee had much to be desired tho. check in was friendly. dont like leaving a bad review. but if you can get past the above problems, then it is a good stay.

  • Stayed: September 2013, traveled with family
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Thank whitejme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortAbq, Manager at Comfort Inn Albuquerque Airport, responded to this reviewResponded September 24, 2013

Dear whitejme,

Thank you so much and your honest feedback. We do sincerely apologize we were unable to provide you with a 'Perfect 10' service.

I would definitely like to address your issues and also thank youk for the postive feedback that you provided us in reference to our beds and how comfortable you felt in your room.

As far as the smoke you have may endured, we do have smoking rooms available in our establishiment so I do apologize that you may have been caught off guard thinking that we were a smoke free environment. Our smoking rooms are on the second floor and not sure why you may smelled the smoke on the third floor. We have taken your response and are diligently working on eliminating that smoke odor.

As far as your breakfast concerns, we do apologize that we did not exceed your expectations.

We would love to have you return as one of valued guests and will definitely do the best of our abiility to give you that 'Perfect 10' service.

Sincerely,

John Vestal
Assistant General Manager
Comfort Inn Albuquerque Airport

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Reviewed September 16, 2013

This is a Wonderful hotel. Great location for one of my favorite places to eat.
Extra clean rooms with helpful staff (Katie at the front desk was so helpful, friendly and an excellent representative of the Comfort/Choice brand

Room Tip: I think they are all Very good
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  • Stayed: September 2013, traveled as a couple
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Thank metooboohoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortAbq, General Manager at Comfort Inn Albuquerque Airport, responded to this reviewResponded September 18, 2013

Metoboohoo,

Thank you so kindly of your complimentary words and support for our hotel and front desk staff. It's a great pleasure to know our guests are aware of the great customer service we provide.

Thank you for staying with the new Comfort Inn Albuquerque Airport. We will definitely use your positive remarks as a teaching tool for our entire team and look forward to your return trip so we may once again give you a positive experience.

On behalf of our staff, thank you once again for staying with us and for your wonderful words.

Sincerely,

John Vestal
General Manager
Comfort Inn Albuquerque Airport

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Reviewed September 15, 2013 via mobile

We stayed here and was very pleased with everything! The staff were so nice, the rooms were very clean and comfortable. The beds were very comfy also. We had a dog and was a little worried we would get a bad room(a lot of hotels give bad rooms to dogs) but our room was great! The breakfast wad tasty and for supper there are lots to choose from around the hotels. If I'm ever coming through again I will stay at this one again

  • Stayed: September 2013
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Thank acalvert19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortAbq, General Manager at Comfort Inn Albuquerque Airport, responded to this reviewResponded September 19, 2013

Mr. ACalvert,

Thank you so much for your recent response on Trip Advisor. We definitely value the opinion of our guests and I am so happy to hear we exceeded your expectations.

One of the best things about the Choice Hotel brand and especially our property is that we are pet friendly, which is a plus for our travelers. We definitely take pride in making sure our guests feel safe and have a great atmosphere to relax in.

Our hotel is fairly new and everything has just recently renovated so that definitely helps with comfort.

Thank you for staying with us and we look forward to making your next stay as great as your last.

SIncerely,

John Vestal
General Manager
Comfort Inn Albuquerque Airport

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Additional Information about Comfort Inn Albuquerque Airport

Address: 1801 Yale Boulevard Southeast, Albuquerque, NM 87106-4137 (Formerly Ramada Limited Airport)
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Albuquerque
#9 Romantic Hotel in Albuquerque
#10 Business Hotel in Albuquerque
Price Range: $72 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Inn Albuquerque Airport 3*
Number of rooms: 72
Official Description (provided by the hotel):
The Comfort Inn(R) Albuquerque Airport hotel offers easy access to the University of New Mexico and is less than one mile from the Albuquerque International Airport. This Albuquerque hotel is also convenient to Nob Hill, downtown and Isotopes Park. Guests of this Albuquerque, NM hotel are invited to relax in the indoor heated pool and hot tub after a long day of traveling or at work at one of Albuquerque's many nearby government and corporate offices. There is one meeting room, with the hotel able to accommodate 35 people for banquets and conferences. ... more   less 
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Also Known As:
Econo Lodge Albuquerque
Ramada Albuquerque
Albuquerque Ramada

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