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Traveler rating
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All reviews full size fridge an extended stay front desk gym equipment laundry area spacious bathroom great room home away from home coffee maker definitely stay here again balloon fiesta old town walmart dishwasher cupboard housekeeping soap
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Reviewed December 26, 2018 via mobile

It is a super comfortable, and nice for an extended stay. Staff is super welcoming/friendly. Wash your clothes for free. They also have a gym, which is great to have, and be able to use without having to go out to a gym. I'd definitely recommend it.

Date of stay: December 2018
Thank SJoyAdams7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2018

It is not a bad hotel. It just needs some maintenance and housekeeping accomplished. Desk clerk was very nice and helpful. Room was fairly neat and tidy. Bathrooms seem to be a hotels down fall. The tub drain did not drain. There was mild. Other than that it was quiet and peaceful.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Russell A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Candlewood Suites Albuquerque, responded to this reviewResponded December 25, 2018


Hello Russell A,

We recognize your time is valuable and greatly appreciate your feedback. Our staff will be pleased to hear that they made quite the impression on you. It sounds like we missed the mark in a couple areas on our room upkeep and housekeeping service, and for that I am truly sorry. I guarantee that this is not the norm or level of service we wish to portray. Don't worry, we'll make sure your comments will not be taken lightly & will be forwarded to the hotel for necessary corrective actions.

Please stay with us again for a more gratifying experience.

Sincerely,

Krysllin G.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2018 via mobile

My stay was mostly pretty good. The employees are very nice, the room was very clean, it comes with kitchenette and utensils/plates/pans etc. The bed was also fine.
2 things I disliked about my stay: one is overwhelming, almost sickening air freshener scent in the room. The second one is that gym, laundry and pantry share same unairconditioned space. Good luck working out there :-).

Date of stay: December 2018
Trip type: Traveled solo
1  Thank diogenesl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2018

Upon entry we were greeted by the obnoxious air freshener that was so intense I could barely speak without coughing/ choking. We were given our door cards and we entered our suite, we had a 2 burner element, a coffee maker, pot and pans basically a full kitchen without an oven. The bed seemed comfortable at first but became apparent throughout the night it was not. The air conditioning was like sleeping next to a Boeing 747 getting ready for take off, engines roaring. Now wonder they put ear buds beside the night stand. No sleep was had because of this. At one point we loooked out the window and saw a police officer in the lot, it was because there was a bait car parked beside customers cars. The area is shady and the Walmart around the corner is a cross between night of the living dead and the purge, It was scary.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Tricia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Candlewood Suites Albuquerque, responded to this reviewResponded January 5, 2019

Hi Tricia H,

Thank you for staying with us and for leaving a review on TripAdvisor. Our goal has always been to provide our guests with the best hospitality service and I am sorry to learn that your experience was not as pleasant as it should have been.

I am sorry for the disappointments you had with the air conditioning system and the bed. I also regret that you found our location to be less than ideal.

I have shared your comments to our management team. These will help us determine what we could further improve on to be able to deliver a highly satisfactory experience.

Again, thank you for your comments and for choosing us for your lodging needs.

Sincerely,

Ingrid V.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2018

Quit. Clean. Comfortable. Friendly, professional staff. The only thing that keeps it from an Excellent rating is the location: while it is reasonably central in the city. it is not that convenient to the highways.

Date of stay: October 2018
  • Trip type: Traveled solo
    • Value
    • Rooms
    • Service
Thank Curly_W706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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