We decided to stay at this hotel because a friend was able to get a good rate. Well...even with the good rate it was a nightmare hotel!!! When checking in we gave the front desk clerk our faxed rate sheet & our method of payment. At 8:30 Sunday morning the front desk clerk calls and tells me they didn't get the fax and I need to give her a payment method. I informed her this was all done the day we checked in. She says we don't have it. I tell her you wake me up for this and expect me to go down now and give you a method of payment? She say yes we need a method of payment. I told her she was ridiculous, hung up the phone and went down in my pajamas. We get to the front desk and my brother tells her what I did and we brought in the fax confirmation. She opens her book and what do you think is there? Yes, our fax confirmation was there like we said it was. We get no apology and she asks for a payment method. I have never been so furious with someone. Because of her my family will never stay at this hotel and I will tell all my friends about the poor front desk service!!!
My dad went down earlier to ask for toilet paper because housekeeping didn't do their job either the morning before after seeing there was only 1/4 of a roll of felt paper. He asked this same desk clerk and she didn't acknowledge him at all. He had to say did you hear me? Why would Marriott want to employ such a rude indidividual??? This has been the worst hotel stay I've ever had and I travel a lot and stay at many hotel chains. I with think twice about staying at Marriott in the future.
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- Also Known As:
- Courtyard Albuquerque Hotel Albuquerque
- Albuquerque Marriott
- Albuquerque Courtyard