Although a AAA rate was quoted when the phone reservation was made, the usual rate was charged. Because that error was not noted by me at time of check in, the proprietor would not correct the error later when it was noted. Excuses such as " you did not show your card " ( no one requested it) , " the clerk is new " and " we cannot correct a statement once it is completed " were made. I would not recommend patronizing an establishment which does not stand behind commitments and makes no effort to rectify their errors. In this time of economic recession, it seems rather unwise not to have exemplary guest relations in the hospitality industry.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel Albuquerque I-40 and Eubank is conveniently located just off Interstate 40 at exit 165. Many of our rooms have balconies with unobstructed views of the Sandia Mountains This Albuquerque, NM hotel is close to popular area attractions, including the Albuquerque International Balloon Fiesta, University of New Mexico (UNM), Sandia Peak Ski & Tramway, Old Town, Kirtland Air Force Base, St. Clair Winery, Rio Grande Zoo, National Atomic Museum, Sandia Labs and many casinos. A short drive away you will find the Ice Caves and Bandera Volcano. Feeling adventurous? You can even enjoy glider flights in Moriarty 20 minutes away. Hotel amenities include indoor pool, sauna, hot tub, fitness center, room service provided by historic Owl Cafe open daily, complimentary breakfast bar and a meeting room that can accommodate 30 persons. Complimentary cookies served in the afternoon. Free wireless high-speed Internet is also available. Visit Albuquerque, NM and Stay Smart at the Holiday Inn Express Hotel Albuquerque I-40 and Eubank. ... more less
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- Also Known As:
- Holiday Inn Express Albuquerque (i-40 Eubank) Hotel Albuquerque
- Holiday Inn Albuquerque
- Albuquerque Holiday Inn