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“Great for a Conference at the Convention Center” 4 of 5 bubbles
Review of DoubleTree by Hilton Albuquerque

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DoubleTree by Hilton Albuquerque
Ranked #29 of 144 Hotels in Albuquerque
Certificate of Excellence
Beavercreek, Ohio
Level Contributor
89 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great for a Conference at the Convention Center”
4 of 5 bubbles Reviewed October 17, 2013

Great Location, connected to the convention center. Saved my travel budget by providing free shuttle transportation to and from the airport. There really isn't much around there in terms of restaurants would be the only downfall. Luckily one of my colleagues rented a car, but I supposed the shuttle could have taken you to and from a restaurant. Room was clean, service was good as well. I cannot comment on the restaurants within the facility, I packed breakfast and ate in my room, and had lunch at the conference, dinner out in town.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Buckeye05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, October 21, 2013
Buckeye05,
Thank you for taking the time to write a review about your stay with us at Doubletree Albuquerque. I'm pleased to hear that our complimentary shuttle service and close proximity to the convention center was convenient for your travels. We appreciate you choosing to stay with us while attending your conference, and we hope you'll visit us again soon. Thanks again.

Sincerely,
Gustavo Luna, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,394 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (197)
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English first
Level Contributor
118 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed October 17, 2013 via mobile

I enjoyed my stay at the Doubletree. Extremely nice staff and very helpful with all my questions and requests. Nice gym - though I wish the lighting could be brighter. Restaurant and coffee bar was good. Room comfortable. A/c was a little loud but no big deal. Enjoyed staying here when I was in town for a convention. There is a walkway to the conv center so you don't even need to go outside. Nice hotel.

Stayed October 2013, traveled on business
Helpful?
Thank love_HNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, October 21, 2013
love_HNL,
Thank you for sharing feedback from your Doubletree Albuquerque experience. We're pleased to know you enjoyed a comfortable stay and found our convenient location perfectly suited for your conference travels. We hope you'll have an opportunity to return for another visit in the near future. Thank you once again for writing.

Sincerely,
Gustavo Luna, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, United States
1 review
2 of 5 bubbles Reviewed October 15, 2013

You can hear people talking down the hall through their room doors at 1:30 a.m. People walk in circles in the hallway and talk loudly on their cell-phone. The indoor hallway is conducive to noise from guests slamming doors at all hours of the night. Inconsiderate people and cheap construction equals no sleep.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jamison R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, October 21, 2013
Jamison R,
Thank you for writing and sharing feedback from your stay. We appreciate your feedback and sincerely apologize for the noise disturbances you encountered during your stay, as well as any inconveniences you experienced as a result. I have shared your review with our security team and staff in order to heighten our awareness of such issues and provide a more positive stay. We value you as our guest and do hope the next time you return to the area you consider staying with us again.

Sincerely,
Gustavo Luna, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
110 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed October 14, 2013

Nice serene location despite being downtown. Service from all the hotel staff was efficient and friendly, including unexpected thank yous from some of the maids while riding in the same elevator. The hotel shuttle drivers told us we could request free rides in a three-mile radius. Our room was immaculate, very spacious and had everything we needed for our comfort. Excellent views from our room on the top (15th) floor allowed us to see the city and later, 8 balloons from the Balloon Fiesta coming our way. Only negative was the slamming of self-closing doors on the opening day of the Balloon Fiesta as guests left their rooms in the pre-dawn hours. Would gladly stay at this hotel any time!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank m3Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, October 21, 2013
m3Chicago,
Thank you for your great review and kind comments about our friendly service and clean accommodations at Doubletree Albuquerque. We always appreciate hearing from our guests on positive feedback as well as areas for improving our guest experience. We're glad you enjoyed your stay, and we hope to extend our hospitality to you again soon. Thanks again.

Sincerely,
Gustavo Luna, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmington, New Mexico
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed October 14, 2013

I simply expect more from a Doubletree. The parking lot is very cramped and has small spaces. The reception area is nicely appointed, and the bar is nice. That's about it. The rooms are small and dated. The mattresses are acceptable, but the pillows are the worst I have ever experienced. I requested new pillows which took over an hour and 3 separate calls to get, and they were as sorry as those already in the room. All of this might be OK for a no-name hotel at $60/night, but not a Doubletree at over double that. I won't be back to this property.

  • Stayed October 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jeremy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, October 16, 2013
Jeremy W,
Thank you for writing and sharing feedback on opportunities for improving our guest experience. We sincerely apologize for the areas that we fell short of meeting your expectations. We appreciate your loyalty to our brand, and we value your comments as guest satisfaction is our number one priority. I assure you we will take your comments into consideration for improving our property and overall guest experience. We hope you'll consider staying with us again in the future to see our improvements. Thank you again for writing.

Best regards,
Gustavo Luna, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durango, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 13, 2013

We stayed here for the Avett Brothers show next door. Underground easy access to the convention center. Walking distance to food. Free parking in the Wells Fargo lot. Beds are really the most comfortable out there. Beautiful views of the balloon fiesta out our window.

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kelly Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, October 16, 2013
Kelly Z,
We're happy to hear from you, and we appreciate you writing a review regarding your stay with us at Doubletree Albuquerque. We hope you had a great time at the Avett Brothers show, and we're glad our close proximity to the show and area restaurants offered many conveniences during your stay. We hope to welcome you back as our guests again in the near future. Thank you again for your great review.

Best regards,
Gustavo Luna, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina, United States
1 review
5 of 5 bubbles Reviewed October 12, 2013

We just returned from Albuquerque. This hotel (downtown location) works. We were tourists without a car but still managed to see Old Town, Museums, Zoo and Botanic Gardens and could have gone to any restaurant we wanted by shuttle. Even picked up and delivered to airport. The Sandia Casino would have sent their shuttle to our hotel to pick us up - but we had no time. Meals at the hotel were very good - prices extremely fair. Much thanks to 2 excellent shuttle drivers, John and Allan. We definitely would return to this hotel.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bernice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, October 14, 2013
Bernice M,
Thank you for sharing feedback from your stay at Doubletree Albuquerque. We're happy to have had you as our guests while exploring Albuquerque, and we're pleased to hear that our complimentary shuttle service added convenience and value to your stay. I'll be certain to recognize both John and Allan with a special commendation for their excellent service. It's great to know you enjoyed your stay, and we hope you'll visit us again soon. Thank you again for writing.

Best regards,
Gustavo Luna, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Albuquerque

Property: DoubleTree by Hilton Albuquerque
Address: 201 Marquette Northwest, Albuquerque, NM 87102-2248
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Business Hotel in Albuquerque
#35 Family Hotel in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Albuquerque 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
Modern surroundings, warm hospitality and a freshly baked chocolate chip cookie await your arrival at the DoubleTree by Hilton Hotel Albuquerque. Located downtown, the hotel is conveniently connected by underground concourse to the Albuquerque Convention Center, close to the Civic Plaza and the historic Old Town. Albuquerque International Sunport Airport is just five miles from the hotel. Surrounded by trees, and with stunning views of the Sandia Mountains, this Albuquerque hotel offers a unique, relaxing setting in the heart of the city.Make yourself at home in a guest room decorated in soothing tones, and with complimentary high-speed internet access and amenities for work and relaxation. Choose a suite for a separate living area, upgraded amenities package, dining table and sofa bed. Our downtown Albuquerque hotel has flexible event space for up to 300 guests and a fully equipped business center. Print from your room and pick it up at the business center with our useful remote printing service.Catch up with work while sipping your favorite Starbucks coffee at Onyx Café, taking advantage of the complimentary WiFi in all public areas, or gather with friends and colleagues at ICE Lounge, enjoying the contemporary decor and range of refreshing ice cold drinks. Sample New Mexican and coastal Californian cuisine at La Oja Restaurant at breakfast, lunch and dinner. Relax poolside, admiring the mountain views and fresh air, or work out at the fitness center featuring the latest in cardiovascular and strength equipment. ... more   less 
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Also Known As:
Doubletree By Hilton Albuquerque Hotel Albuquerque
Doubletree Albuquerque
Albuquerque Doubletree

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